Coventry and Warwickshire NHS

The Company

Coventry and Warwickshire Partnership NHS Trust provides mental health, learning disability and substance misuse services for the people of Coventry and Warwickshire, and community health services for the people of Coventry. Serving a population of around 1 million people, they also provide specialist services to people from across the West Midlands and beyond. The Trust has more than 4,300 dedicated staff who are working together to make a difference to the lives of everyone living in our communities, especially those using our services. Their aim is to work for the wellbeing of the people they serve and to be recognised as the best at what they do.

The Need

In 2006 South Warwickshire, North Warwickshire, and Coventry Primary Care Trusts (PCT) merged to form the Coventry and Warwickshire Partnership NHS Trust. Merging the PCTs highlighted the
need for new management roles, and the new Trust rightly looked to their existing talent pool for these leaders.

The Solution

Working with the Trust’s senior management team, Acua developed a programme that complemented the NHS Knowledge and Skills Framework. As a result, participants were able to map their progress against NHS core competencies. This was then combined with Key Performance Indicators linked to service delivery and performancerelated outcomes to make up the full programme. Acua’s Business Coaches worked on-site with the selected participants, attending meetings with them and experiencing their role first hand. Workplace delivery of the programme ensured a strategic and tactical approach.

The Impact

Coventry and Warwickshire Partnership NHS Trust is now benefiting from the improvements its new managers are making, using the tools delivered by Acua to manage the Trust to increasingly stringent standards.

Client Quote

I used the decision making tools to present a business case for a new post of deputy manager – I had asked for this before but this time I thought through what the issues were, analysed the possible options and made a case for how the role would have a positive impact on the lives of people using the service. The case was accepted and I am able to report an increase in patient discharges and a reduction in staff absence."

*Coventry University Higher Education Corporation offers services through subsidiaries which form the Coventry University Group. Delivery of the above mentioned services will therefore be via an entity which forms part of the  Coventry University Group. The Coventry University Group includes, but is not limited to Coventry University College Limited, Coventry University London Campus Limited, Coventry University Enterprises Ltd, CU Services Ltd, Serious Games International and formerly ACUA Ltd and  Acua Solutions Ltd. The Group delivers teaching, research and commercial services.