Information for new students
Welcome to Coventry
It's almost time for you to join us and we want to make sure your first weeks go smoothly. Here you'll find lots of useful information - from a downloadable budget spreadsheet and how to enrol online, events taking place at the Students' Union and lots more! So be sure to have a read.
To help you prepare, we have created an online induction so that you can get a head start and learn more about what University life is like, the exciting opportunities it offers and what resources are there to help you. You can also find the answers to many questions you may have and chat with other new students before you get here. To access this you will need a username and password which you should receive via email. For Home/EU students you will receive this following online enrolment and for International students following completion of the Welcome Portal.
Expect a call from us
We are committed to supporting every student – so expect a welcome call from our dedicated Student Engagement Team who can help you stay on track to achieve success.
Save our number +44 (0) 24 7765 6565 so you don’t miss our call and keep in touch.
Make sure you check your email regularly for important enrolment and induction updates and don’t forget to follow us on social media!
Secure your accommodation
If you have already received and accepted an offer for university owned or managed accommodation, then you can visit us on Arrivals Weekend to collect your key. We will email you two weeks before, explaining where to collect your key from.
You can collect your key after Arrivals Weekend, but you need to let FutureLets know when to expect you, so they can inform you of when and where to collect your keys.
If you have booked accommodation in our private lettings, email FutureLets with your anticipated arrival time, and we will tell you when you can collect your keys.
Don’t forget that your accommodation is not secured until you have accepted your offer, paid the deposit and selected a payment plan.
If you are staying in University owned accommodation, make sure you read FutureLets Licence to Occupy (PDF).
Are you looking for somewhere to live?
FutureLets, Coventry University’s own dedicated student lettings agency, can help you with university owned and managed halls of residence, or privately owned houses and apartments.
If you are an international student from outside the EU, we will not process your application for university owned or managed accommodation until you have met all of your offer conditions and received your CAS letter.
Do you need more help and advice?
If you have not yet organised your accommodation, don't worry. You can visit the accommodation team on campus in the Charles Ward building or contact our Customer Service Representatives. We'll be happy to talk you through the options available.
- All enquiries: Tel: +44 (0) 24 76 158 158
- Private Lettings: www.futurelets.co.uk or send them an email
- University Halls: www.coventry.ac.uk/accommodation or email them
Coventry University Students’ Union also provides housing information, including advice on finding a room or a roommate, housing deposits, inventories, moving in and your rights and responsibilities.
Student fees & finance
Have you organised your fees and finances?
- To find out more about course fees, making payments, scholarships, loans and other sources of financial help, UK and EU students should visit our Finance pages. After you have enrolled, visit the Student Portal Finance site. International Students should visit the International Hub to view scholarships and find guidance on how to pay.
- The easiest way to pay your tuition or accommodation fees is online.
- Full tuition fee terms and conditions are available here
- If you are an undergraduate student, check the support we provide through Flying Start.
Do you have a bank account or pay council tax?
After you have enrolled and collected your ID Card, log in to the Student Portal and access NOVA to generate a letter to prove your student status. You may need this if you want to open a student bank account, apply for council tax exemption, or provide proof of your course details.
You will need to wait 24 hours after you have enrolled and collected your ID Card to access the site.
Do you have a television?
If you watch live TV or live online streaming on your television, laptop, mobile phone, computer, tablet or any other device, you will need to be covered by a TV licence: each room in a hall of residence needs a separate TV licence. Check the official TV licensing site for all the information you need.
There is just one exception to this rule. If you only use a device that's powered solely by its own internal batteries, you will be covered by your parents' TV Licence. However, you must not install the device (e.g. plug it into the mains) when using it to receive TV. To check whether this exception applies to you, see student information.
What's TOTUM and should you sign up?
TOTUM is the number one student discount card and app. There's a free version (TOTUM Lite) or you can sign up to access even more discounts. Discounts include ASOS, Boohoo, Dominos, Forever 21, Young Person's Railcard and Alton Towers. Join TOTUM online at www.totum.com.
Do you want to save money on train travel?
Save money on train fares in Britain if you are aged 16-25 or a full-time student. Visit the 16-25 Railcard web pages for full details and eligibility.
In need of more help?
- Download our budget spreadsheet which will help you keep track of your incomings and outgoings
- Email funding, call +44 (0) 24 7765 2040 or book an appointment by visiting the reception desk in the Student Centre.
- If you have payment worries, you can email a Customer Service Adviser or visit an Information Point, located in every Faculty building and TheHub.
- Call the new, dedicated Student Engagement Team on +44 (0) 24 7765 6565.
- Need to set up a payment plan for your accommodation fees? Contact FutureLets on +44 (0) 24 76 158 158.
- If you're an international student, you can contact the International Student Support Team for advice and guidance on managing your finances on +44 (0) 24 7765 2010.
- Coventry University Students’ Union provide useful information on managing your money.
Student health and wellbeing
We want you to get the most out of university life, but it isn’t always easy managing everything. Our Student Health and Wellbeing services aim to ensure that you have access to trained professionals with the right expertise when you need them. You can also download the CU Health and Wellbeing app from the Play/ App Store for access to more support.
Want to know about disability or mental health support?
If you have (or think you may have) a disability, including Specific Learning Difficulty (Dyslexia), Physical and Sensory Disabilities, Asperger’s (Autistic Spectrum) or Mental Health, which will affect your ability to study or to physically access the University, please contact us before you arrive so that we can start discussing your support needs.
Our Disability, Counselling and Mental Health Teams are in TheHub and are available to help you at any time during your studies. Please call +44 (0) 24 7765 8029 or email the team.
Coventry University Students' Union Disabled Students' Community and Wellbeing Community provide events, tips, tools, and representation for students. They're free to join and active throughout the year. The Students' Union also provides opportunities to take part in Disability Sport.
What should I do if I am ill?
All students must register with a medical doctor (GP). You can register with the University Medical Centre in TheHub. You can also register with a local GP.
If you need urgent medical attention, go to Accident and Emergency (A&E) at University Hospital Coventry, or call the Emergency Services on 999. If you are on campus, call the Protection Service on +44 (0) 24 7688 8555.
If you are an international Tier4 student, you and any dependants will have paid the mandatory NHS surcharge as part of your visa process and will be able to access NHS GP and hospital care free of charge.
Do you want to get active?
The Sport and Recreation Centre offers a wide range of activities for all tastes. You can exercise in the CU Active Fitness Suite or try out active cardio, dance and self-defence classes through the Active Life programme.
The University also has an outdoor facility based in Westwood Heath, about 5 miles from the city centre, where you can enjoy a game of football, hockey, cricket, netball or rugby on the astro turf and pitches.
Contact reception on +44 (0) 24 7765 5993 or send them an email.
There are also almost 50 sports clubs to join through the Students' Union for all ability levels.
Not sure yet what support you need?
If you are not sure where to go, talk to a Customer Service Adviser at any Information Point, email email@example.com or call +44 (0)24 7765 6565. You can also check Wayfinder to identify the support we can provide. Read more information on how to find Wayfinder.
Designed to help you understand some key terms
Download and sign up to the student charter
Find your way around campus and view learning spaces