Information for new students

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Before you arrive

Everything you need to prepare before you start.


When you get here

Find out what you need to do when you get here.


Welcome weeks

Information to help you get the most of university life.

Welcome to Coventry

It's almost time for you to join us and we want to make sure your first weeks go smoothly. Here you'll find lots of useful information - from a downloadable budget spreadsheet and a new student checklist, to how to enrol online, events taking place at the Students' Union and lots more! So be sure to have a read.

Expect a call from us

We are committed to supporting every student – so expect a call from our dedicated Student Engagement Team who can help you stay on track to achieve success.

Save our number +44 (0) 24 7765 6565 so you don’t miss our call and keep in touch.

Make sure you check your email regularly for important enrolment and induction updates and don’t forget to follow us on social media!

 UnCOVered Blog


On our University blog over at, you'll find information about everything from the best restaurants to eat at and secret places to visit, to managing your money, what's going on at our Welcome Festival plus lots more! Check it out!

Check it out...

Enrol online and collect your student ID card

Enrolment is the formal process through which you join the University. You can only attend classes and access University facilities and services after you have enrolled.

I am a UK or EU undergraduate or postgraduate student

Online enrolment release dates will be given to new and returning students on 29 April 2019. An email with a link to enable you to access online enrolment will be sent to you during the day. If you have not received a link for online enrolment within 24 hours of your release date please contact

I am an international undergraduate or postgraduate student

If you are an international student, you will need to take the following steps to enrol:

  1. Collect your BRP Card
  2. Complete the Tier 4 Document Verification using original copies of documents stated on your CAS
  3. Log on to a computer to complete online enrolment
  4. Collect your Student ID card

View the Tier 4 Document Check and BRP Collection times.

I am an undergraduate or postgraduate partnership student

If you are a partnership student studying for a full academic year with no module/semester exemptions, you should follow the standard online enrolment process. If you are studying for less than one year or have module/semester exemptions, you must enrol in person when you arrive. 

For students who are having difficulty enrolling online there are a number of support sessions where members of Academic Registry will be available to assist you with your enrolment.

Collect your student ID card

You will need your card to:

  • Access University buildings and accommodation
  • Register your attendance at classes using the Touchpoints
  • Access printing credits

Your student loan will only be released after you have collected your ID Card.


How do I collect my student ID card?

ID cards can be collected from information points based in the faculty buildings around campus and in the Hub. ID cards can also be collected from the Student Centre during the enrolment support sessions


What documents do I need as proof of my ID and nationality?

When collecting your student card you will need to show your personal ID to verify your photo and nationality – Download the Accepted Proof of Identity and Nationality for further guidance.


Do online or distance students need a student ID card?

You will not need a student ID card unless you want to access campus facilities and services. For more information, email

Secure your accommodation

If you have already received and accepted an offer for university owned or managed accommodation, then you can visit us on Arrivals Weekend to collect your key. We will email you two weeks before, explaining where to collect your key from.

You can collect your key after Arrivals Weekend, but you need to let FutureLets know when to expect you, so they can inform you of when and where to collect your keys.

If you have booked accommodation in our private lettings, email FutureLets with your anticipated arrival time, and we will tell you when you can collect your keys.

Don’t forget that your accommodation is not secured until you have accepted your offer, paid the deposit and selected a payment plan.

If you are staying in University owned accommodation, make sure you read FutureLets Licence to Occupy (PDF).


Are you looking for somewhere to live?

FutureLets, Coventry University’s own dedicated student lettings agency, can help you with university owned and managed halls of residence, or privately owned houses and apartments.

If you are an international student from outside the EU, we will not process your application for university owned or managed accommodation until you meet all your stated conditions.


Do you need more help and advice?

If you have not yet organised your accommodation, don't worry. You can visit the accommodation team on campus in the Charles Ward building or contact our Customer Service Representatives. We'll be happy to talk you through the options available.

Coventry University Students’ Union also provides housing information, including advice on finding a room or a roommate, housing deposits, inventories, moving in and your rights and responsibilities.

Student fees & finance


Have you organised your fees and finances?


Do you have a bank account or pay council tax?

After you have enrolled and collected your ID Card, log in to the Student Portal and access NOVA to generate a letter to prove your student status. You may need this if you want to open a student bank account, apply for council tax exemption, or provide proof of your course details.


You will need to wait 24 hours after you have enrolled and collected your ID Card to access the site.


Do you have a television?

If you watch live TVor live online streaming on your television, laptop, mobile phone, computer, tablet or any other device, you will need to be covered by a TV licence: each room in a hall of residence needs a separate TV licence. Check the official TV licencing site for all the information you need.

There is just one exception to this rule. If you only use a device that's powered solely by its own internal batteries, you will be covered by your parents' TV Licence. However, you must not install the device (e.g. plug it into the mains) when using it to receive TV. To check whether this exception applies to you, see student information.


What’s a TOTUM card and should you get one?

For £12 a year, this student discount card offers over 200 savings online and on the high street and an average monthly saving of £40. You can organise your card at the CUSU Reception on the first floor of TheHub or buy online via the NUS Extra website.


Do you want to save money on train travel?

Save money on train fares in Britain if you are aged 16-25 or a full-time student. Visit the 16-25 Railcard web pages for full details and eligibility. 


In need of more help?

  • Download our budget spreadsheet which will help you keep track of your incomings and outgoings
  • Email funding, call +44 (0) 24 7765 2040 or book an appointment by visiting the reception desk in the Student Centre.
  • If you have payment worries, you can email a Customer Service Adviser or visit an Information Point, located in every Faculty building and TheHub.
  • Call the new, dedicated Student Engagement Team on +44 (0) 24 65 6565.
  • Need to set up a payment plan for your accommodation fees? Contact FutureLets on +44 (0) 24 76 158 158.
  • Coventry University Students’ Union provide useful information on managing your money.

Student health and wellbeing

We want you to get the most out of university life, but it isn’t always easy managing everything. Our Student Health and Wellbeing services aim to ensure that you have access to trained professionals with the right expertise when you need them.


Want to know about disability or mental health support?

If you have (or think you may have) a disability, including Specific Learning Difficulty (Dyslexia), Physical and Sensory Disabilities, Asperger’s (Autistic Spectrum) or Mental Health, which will affect your ability to study or to physically access the University, please contact us before you arrive so that we can start discussing your support needs.

Our Disability, Counselling and Mental Health Teams are in TheHub and are available to help you at any time during your studies. Please call +44 (0) 24 7765 8029 or email the team. 


What should I do if I am ill?

All students must register with a medical doctor (GP). You can register with the University Medical Centre in TheHub at special sessions in Welcome & Induction Week or at You can also register with a local GP. Once you have registered you will be sent an NHS card.

If you need urgent medical attention, go to Accident and Emergency (A&E) at University Hospital Coventry, or call the Emergency Services on 999. If you are on campus, call the Protection Service on +44 (0) 24 7688 8555.


If you are an international Tier4 student, you and any dependants will have paid the mandatory NHS surcharge as part of your visa process and will be able to access NHS GP and hospital care free of charge.


Do you want to get active?

The Sport and Recreation Centre offers a wide range of activities for all tastes. You can exercise in the CU Active Fitness Suite or try out active cardio, dance and self-defence classes through the Active Life programme.

The University also has an outdoor facility based in Westwood Heath, about 5 miles from the city centre, where you can enjoy a game of football, hockey, cricket, netball or rugby on the astro turf and pitches.

Contact reception on +44 (0) 24 7765 5993 or send them an email.


Not sure yet what support you need?

Make sure you pick up a copy of our Guide to Student Support when you collect your ID card, or download a copy.

If you are not sure where to go, talk to a Customer Service Adviser at any Information Point or email them.


Jargon buster

Designed to help you understand some key terms


Student Charter

Download and sign up to the student charter


Campus Wayfinder

Find your way around campus and view learning spaces