Information for new students

Secure your accommodation

If you have not yet organised your accommodation, don't worry. Visit our Accommodation web pages for more information on the options available to you, or contact our Customer Service Representatives, who are happy to talk you through the options available.

• All enquiries: phone +44 (0) 24 76 158 158
• Private Lettings: www.futurelets.co.uk or send them an email

University Halls: www.coventry.ac.uk/accommodation.

If you have already received and accepted an offer for University-owned accommodation, information on your next steps, including how to collect your key is available on our Accommodation web pages. Don’t forget that your accommodation is not secured until you have accepted your offer, paid the deposit and selected a payment plan.

If you are staying in university-owned accommodation, make sure you read the FutureLets Licence to Occupy.

If you would prefer to stay in private rented accommodation such as shared houses or studio apartments, please visit our dedicated website.

Coventry University Students’ Union (CUSU) also provides housing information, including advice on finding a room or a roommate, housing deposits, inventories, moving in and your rights and responsibilities.

Check your student fees and finance

You will need to make arrangements to pay for your course and living costs such as accommodation, open a bank account, make sure you are aware of other costs such as council tax and plan a budget.

• Find out more about course fees, making payments, scholarships, loans and other sources of financial help:
• UK and EU students should visit our Finance pages
• International Students should visit the International Hub to view scholarships and find guidance on how to pay.
• The easiest way to pay your tuition or accommodation fees is online - please ensure you specify what the payment is for in the description box.
• Full tuition fee terms and conditions are available on the dedicated page. If you are an undergraduate student, check the support we provide through Flying Start.
• If you have any questions at all, including worries about payments, you can speak to our Customer Experience Team by emailing or by phoning +44 (0) 24 7765 6565.
• To set up a payment plan for your accommodation fees, email FutureLets at Accomm.fin@coventry.ac.uk
• If you're an international student, you can contact the International Student Support Team for advice and guidance on managing your finances on +44 (0) 24 7765 2010.
• There are lots of discounts available to students including rail travel, food, clothing, entertainment and leisure activities such as gym memberships; a quick search will show you just how many.
• Coventry University Students’ Union (CUSU) also provides useful information on managing your money.

Help and guidance

Before you contact the SEC, you might like to check to see if your question has already been asked in our frequently asked questions.

Enrolment

How do I know that I have completed my enrolment?

You will receive an email confirming you have completed the enrolment process.

If this still doesn’t work, contact the SEC.

Timetabling

I can’t see my timetable

For new September intake students, we will be providing more details about when and how timetables will be released soon.

If a student enrols before this date, it is irrelevant for their timetable as we would not have released the course timetables yet to any of the students.

Check you have finished enrolling.

Wait for your email confirming enrolment and then allow a further 48 hours, after which time you should be able to see your timetable.

If this still doesn’t work, contact the SEC.

Finance and fees

I have not been able to pay my fee

Please contact the SEC.

I think I have paid my fees but I am not sure. How can I be certain?

Please contact the SEC.

International queries (CAS, BRP cards, etc)

I am an international student and am still awaiting details of my CAS and BRP card

Please contact the SEC/ Info Point who can advise.

Access to content/modules

I can log into AULA but can’t access any other information

For international students, you will only be able to log into AULA initially. You will have access to your timetable and other resources within 48 hours of completing enrolment and the timetabling team releasing the timetable

For more information, please contact the SEC.

COVID-19 queries

Do I need to wear a face covering? How do I access a test for asymptomatic testing?

We have a specific web section for all queries relating to COVID-19.

You can also find information on the Coventry University Intranet (Login required).

If you still cannot find the information you require, then please contact the SEC.

Order your Student ID card

Your student ID card is very important; it gives you access to university buildings and accommodation, is used to register your attendance at classes and gives you access to printing as well as a range of student discounts. You also need to have been issued your student ID before your student loan will be released.

After enrolment you will be emailed a link to order your Student ID card online. You will need to upload a photo of yourself and of your passport (or similar) to verify your identity. All being well, your ID card will be sent to you in the post in September – so make sure you give us the address you will be living at while studying with us. Download the Accepted Proof of Identity and Nationality guide for further guidance.

If you are an international student and have arrived in the UK, your documents will need to be checked before you will receive an email to apply for your Student ID.

Online or distance students will not need a student ID card unless you want to access campus facilities and services. For more information, email infopoint.ss@coventry.ac.uk.

Expect a call from us

We are committed to supporting every student – so expect a welcome call from our dedicated Customer Experience Team, who can help make sure you are on track to achieve success.

Save our number +44 (0) 24 7765 6565 so you don’t miss our call, and keep in touch.

Disability and mental health support arrangements

If you have (or think you may have) a disability, including Specific Learning Difficulty (Dyslexia), Physical and Sensory Disabilities, Asperger’s (Autistic Spectrum) or any other mental health concerns which will affect your ability to study or to physically access the university, don’t worry – we are always on hand to support you. Please contact us before you arrive so that we can start discussing your support needs and put your mind at ease. Contact our Disability, Counselling and Mental Health Teams by phone +44 (0) 24 7765 8029 or email so we can help.

Not sure yet what support you need?

The Customer Experience Team is here for you 08:00 - 20:00 Mon-Fri and closed Bank Holiday. You can call +44 (0) 2477 656565 or email engagement@coventry.ac.uk.

We’re your first point of contact whatever your enquiry or question. We can help you directly or connect you to expert support, whether that’s an academic tutor or one of the many dedicated student services.

Our team is trained to listen and will treat your enquiry professionally and with discretion. Your information is always kept within the confines of the university.