Welcome week

Your Students’ Union (Your SU) will be hosting a couple of welcome events in May where you can connect with local brands and grab freebies, and find out more about the sports teams, societies and student communities you can get involved with during your time here.

• Tuesday, 20 May –2025: Freshers Fair - 10am-3pm - The Hub
• Thursday 22 May 2025: Self Care Fair – 10am-3pm – The Hub
• Date/time TBC – Officer event

Arguably the most iconic building on campus, Lanchester Library has more than 1,400 study spaces and over 500 computers across its five floors. The library is also home to academic support centres such as the sigma Mathematics and Statistics Support Centre and the Centre for Academic Writing. It has a variety of different study environments to suit all needs.

The library is usually open 24 hours every day including weekends during term time, so if you want to pop in and look around, please do. Our Welcome Desk staff will be happy to see you.

You can also check out all the upcoming activities and workshops here.

After completing your enrolment, we will assign a Student Success Coach to you. Their aim is to ensure you have the support you need to make the most of your course and all that university life offers.

Whether you need help accessing services, want to learn more about peer-to-peer mentoring or get support in managing your studies, your coach is here to help!

Visit them in their office near The Hub (along from the supermarket) to learn more.

Our Lost and Found Property Office is on the Ground Floor of Priory Building / Foundation Campus.

You can also speak to this team about personal safety or other security queries.
The Office is open from 12pm to 2pm and 4pm to 6pm, Monday to Friday.

Grab something tasty to eat and drink at the food court (First Floor, The Hub). You can find a range of hot and cold food to enjoy, such as salads, pasta, pizza, world cuisine and more!

We have the following range of cafes, convenience stores and coffee shops on campus:

• The Hub:
  • Kitchen at the Courtyard (ground floor) – hot food, breakfasts and brunches, homemade cakes
  • Sushi Market (ground floor) – sushi and bubble tea
  • Food Court (first floor) – fried chicken, Indian street food, pizzas, jacket potatoes and Turkish street food
• LEAF at the Library – baguettes and sandwiches, sweet treats, coffee and snacks
• Richard Crossman building: Fare – freshly made salads, sandwiches and coffee
• Jaguar building: Fare grab-and-go food and coffee
• Alison Gingell building: Union Streat Café – grab-and-go sandwiches, paninis and coffee
• Frank Whittle building: Grind ‘n’ Grain
• Delia Derbyshire building: Forrest – pastries, sandwiches and coffee. Forrest is now closed and they have replaced the cafe with the name of ‘Fare’
• The city centre is only a short distance away if you feel like exploring, and it offers a wide range of places to eat and drink.

The city centre is only a short distance away if you feel like exploring, and it offers a wide range of places to eat and drink.

The best way to get into town from University Square is via St Michael’s Avenue, between the cathedrals (leading on to Broadgate) and the Cathedral Lanes area, where you will find a choice of bars and restaurants.

Our Information Points are staffed by knowledgeable Customer Experience Advisors who are the first point of contact for all our students. They offer a one stop service on student life as well as advice, guidance and support throughout a student’s journey. Information Points are located across campus where our friendly staff are available to assist whenever you need. To locate your nearest, Information Point and opening hours of the service, please visit How-to guide – Wayfinder

After you've completed your enrolment, you can collect your student ID in person.

Student ID cards will be issued from the George Elliot Building GEG03 between 12May 2025 and 20 June 2025 (only on weekdays).

• Monday-Friday , 12 May – 16May 2025, 09:30 AM till 4pm
• Monday – Friday, 19 May – 23 May, 9:30am - 4pm.

For remainder of information on the opening timings for the ID cards please, visit the enrolment webpages.

You can find out more information on getting your student ID card on Wayfinder.

Returning students who need a replacement ID card can get one from the Infopoint desk in The Hub. In order to verify your identity, you’ll need to bring the documentation listed in our accepted proof of identity and nationality document.

Your Students’ Union (SU) exists to enhance your experience as a student. The SU is independent from the university, non-profit and here right from the moment you start through to graduation with events, opportunities, advice, campaigns and more.

It also offers a range of support services to help you settle in. Whether you need advice on housing, finances, or academic issues when your course starts, Your SU offers an independent, confidential advice service to help you.

Official welcome events are taking place throughout May including the popular Freshers Fair at the Hub. Find out more and get involved.

Support for critical incidents, safety and security on campus is provided by the Protection Services. They provide advice and practical solutions regarding your personal safety.

We run regular ‘Drop In’ roadshows on campus where students can talk to officers about personal safety and security and where items such as bicycle locks, personal attack alarms and UV marker pens are available at low cost. We also promote the use of the SafeZone app.

Protection Services also hold regular accommodation safety talks at the Info Points in university-owned Halls of Residence.

The control room operates from the Alma Building, 24/7 and can be contacted by telephone on 024 7765 7363 for assistance and general enquiries or on 024 7765 5555 in case of emergencies.

Emergency help points are located in the ‘Public Realm’ area (in front of the William Morris building) and in Starley Gardens.

Protection Officers are based in Halls of Residence (that are directly owned by the University) and The Hub 24/7.