Requests for certificates, diploma supplements, transcripts and results letters

If you completed your course from September 1992 onwards you may purchase documents, including certificates, diploma supplements. You may also request transcripts and exam results letters, by completing the form below. All documents will normally take around 10 days to produce but could take longer during busy periods. Note that if you have an outstanding debt to Coventry University you may not be eligible to receive these documents.

Award verifications can also be made by employers via HEDD.

If you are a current student or you have graduated since March 2020 onwards you will also be able to access your HEAR (Higher Education Achievement Record) – this is a record of your achievements during your time at Coventry University. It is an internationally recognised document that replaces the University Diploma Supplement and Transcript. The HEAR is available as an electronic document, which can be shared with third parties, including employers and other HE institutions via e-mail or social media.

If you are applying for a World Education Service (WES) verification / Document Verification we are able to process this for you electronically – please email onlineorders.reg@coventry.ac.uk for more information and guidance.

If your results have recently been released to you and you are a final year student who has been awarded, or you have been awarded a fallback award, a results letter will automatically be sent out to you within 28 days free of charge.

You do not need to place an order for a results letter unless you want additional copies or previous year’s results letter. If you need this sooner then you can print your own results from SOLAR and take it to an Information Point, on campus, who can stamp it for you.

Please also note you cannot order a diploma supplement or replacement certificate until after your awards ceremony.


Please note that the onlineshop is currently closed.

In light of the national lockdown in England announced on 4th January 2021, the onlineshop will remain closed until further notice as staff are working from home.

If you need a WES (World Education Service) verification completed this can be done electronically, you do not need to purchase documents to do this. Please email onlineorders.reg@coventry.ac.uk and the team will explain the process to you.

Employers who require verification should be directed to HEDD who can verify awards. Please note this request must be made by an employer, sponsor or embassy. Requests from students will not be accepted.

If you are a current student or you have graduated since March 2020 you can access your HEAR (Higher Education Achievement Record). You also have the ability to share this with perspective employers/University Admissions/Embassies etc. Information about HEAR and how to access it can be found on our HEAR information page.  Please note, this replaces results letters/transcripts.


We are unable to provide certificates for pre-1992 awards given by Lanchester Polytechnic or Coventry Polytechnic. Certificates awarded before September 1992 fall into one of the following two categories:

  1. The Council for National Academic Awards (CNAA) CNAA was the awarding body for many Coventry Polytechnic courses including most degree and PGCE courses. CNAA no longer exists but the Open University are now responsible for their records and can provide replacement certificates: see their website for more information.
  2. BTEC courses: you can obtain replacement certificate for pre-1992 BTEC awards (such as HND or HNC) from Edexcel/Pearson. For more information go to their website.

A few qualifications were awarded by bodies other than those mentioned above. If you require a transcript from a qualification awarded before 1992, Coventry University academic registry will assist you as far we are able from the records that are available to us. If you contact us we may be able to help you find the awarding body or provide a letter to verify your award.

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