Requests for replacement student ID cards, certificates, diploma supplements, transcripts and results letters.

If you completed your course from September 1992 onwards you may purchase documents, including certificates, diploma supplements. You may also request transcripts and exam results letters, by completing the form below. All documents will normally take around 10 working days to produce but could take longer during busy periods. Note that if you have an outstanding debt to Coventry University you may not be eligible to receive any documents or have any award verified externally.

Award verifications can also be made by employers via HEDD.

If you are a current student or you have graduated since March 2020 onwards you will also be able to access your HEAR (Higher Education Achievement Record) – this is a record of your achievements during your time at Coventry University. It is an internationally recognised document that replaces the University Diploma Supplement and Transcript. The HEAR is available as an electronic document, which can be shared with third parties, including employers and other HE institutions via e-mail or social media.

If you are applying for a World Education Service (WES) verification / Document Verification we are able to process this for you electronically – please email onlineorders.reg@coventry.ac.uk for more information and guidance on what you need to purchase/provide.

If your results have recently been released to you and you are a final year student who has been awarded, or you have been awarded a fallback award, a results letter can be sent out to you free of charge within 28 days of your results being released to you. Please email your faculty registry team who will action this request. If you request is outside of the 28 days you will be required to purchase the document, via the form below.

Alternatively you can print your own results from SOLAR and take it to an Information Point, on campus, who can stamp it for you.

Please also note you cannot order a diploma supplement or replacement certificate until after your graduation ceremony, whether you plan to attend or not.

Please Note: If you are ordering a replacement certificate you need to state why? As this is a legal document there can only be one in circulation at anyone time. We will not issue a duplicate certificate until you have provided evidence of what has happened to your original document. Please ensure you provide an explanation in the free text box on the order form.

Students can now collect replacement documents in person on campus. You will be notified, via email, when your order is ready to be collected and where from.

We are able to produce electronic documents to send to a third party via email. You will need to purchase these but instead of selecting postage, in the free text box you need to inform us who it needs to be sent to electronically.

However, if your Official’ certificate needs to be sent electronically you need to email this to onlineorders.reg with your request. If you no longer have your certificate, then you need to purchase one and pay the postage. We are able to also scan this to a third party but the ‘duplicate certificate’ will be sent to you.

Please note if, when purchasing your documents, you have issues making a payment please ensure you are using either firefox or chrome web browsers (not safari) and try using a laptop or computer, not a mobile phone as this can cause issues with payments going through.


We are unable to provide certificates for pre-1992 awards given by Lanchester Polytechnic or Coventry Polytechnic. Certificates awarded before September 1992 fall into one of the following two categories:

  1. The Council for National Academic Awards (CNAA) CNAA was the awarding body for many Coventry Polytechnic courses including most degree and PGCE courses. CNAA no longer exists but the Open University are now responsible for their records and can provide replacement certificates: see their website for more information.
  2. BTEC courses: you can obtain replacement certificate for pre-1992 BTEC awards (such as HND or HNC) from Edexcel/Pearson. For more information go to their website.

A few qualifications were awarded by bodies other than those mentioned above. If you require a transcript from a qualification awarded before 1992, Coventry University academic registry will assist you as far we are able from the records that are available to us. If you contact us we may be able to help you find the awarding body or provide a letter to verify your award.

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