Requests for replacement student ID cards, certificates, diploma supplements, transcripts and results letters.

If you completed your course from September 1992 onwards you may purchase documents, including certificates, diploma supplements. You may also request transcripts, exam results letters and WES verifications, by completing the form below. All documents and/or verifications will normally take around 10 working days to produce but could take longer during busy periods. Note that if you have an outstanding debt to Coventry University you will not be eligible to receive any documents or have any award verified externally.

Award verifications should be made by employers via HEDD.

If you are a current student or you have graduated since March 2020 onwards you will also be able to access your HEAR (Higher Education Achievement Record) – this is a record of your achievements during your time at Coventry University. It is an internationally recognised document that replaces the University Diploma Supplement and Transcript. Most employers or third parties will not accept the HEAR if it is downloaded and presented as a hard copy document.The HEAR is an electronic document. You should share a link with employers and they verify your HEAR via that secure link.

If you are applying for a World Education Service (WES) verification / Document Verification we are able to process this for you electronically. You need to purchase the WES verification, by completing the form below. Once you have placed your order you then email onlineorders.reg@coventry.ac.uk with your order reference, your unique WES reference and your WES form (you must complete section A) and any supporting documents and the team will process this. If you need to order documents to go with your WES you also need to purchase these, even if being sent electronically.

You access your formal results letter via SOLAR. If you require a hard copy of your results letter then you order this via the form below.

You cannot order a diploma supplement or replacement certificate until after your graduation ceremony, whether you plan to attend or not.

Please Note: If you are ordering a replacement certificate you must state why? As this is a legal document there can only be one in circulation at any one time. We will not issue a duplicate certificate until you have provided evidence of what has happened to your original document. Please ensure you provide an explanation in the free text box on the order form. Please note once a new certificate is issued the old certificate becomes null and void and if you attempt to use this and we are asked to verify it we will reject the verification.

We are able to produce electronic documents to send to a third party via email. You will still need to purchase these but instead of selecting postage, in the free text box you need to inform us who it needs to be sent to electronically.

However, if your Official’ certificate needs to be sent electronically you need to email this to onlineorders.reg@coventry.ac.uk with your request. If you no longer have your certificate, then you need to purchase one and pay the postage. We are able to also scan this to a third party but the ‘duplicate certificate’ will be sent to you.

Please note if, when purchasing your documents, you have issues making a payment please ensure you are using either firefox or chrome web browsers (not safari) and try using a laptop or computer, not a mobile phone as this can cause issues with payments going through.

DO NOT place an order for documents you are not entitled to. If you do you can apply for a refund. However, there is a £10 admin change to process refunds so if your order is for £10 or less you will not receive the refund.

You must email from your University email account as this is confirmation you are the student. If you no longer access your university email account you will need to provide the following details in your email and attach photographic evidence such as a passport or photo driving licence:

Your full name
Your date of birth
The first line of your correspondence address
Your student ID number
A copy of your student ID or any photographic ID.

Order replacement certificates etc

Order replacement certificates, diploma supplements, transcripts and results letters.

Place your order

Order a new student ID card

Please use this form to order a replacement ID card. Once you have placed your order if you then find your card, refunds are not available. DO NOT place an order until you are sure you have lost it.

Your card will be posted out to your term-time address in Solar, so please make sure this is up to date before you order your card.

Order your ID

We are unable to provide certificates for pre-1992 awards given by Lanchester Polytechnic or Coventry Polytechnic. Certificates awarded before September 1992 fall into one of the following two categories:

The Council for National Academic Awards (CNAA) CNAA was the awarding body for many Coventry Polytechnic courses including most degree and PGCE courses. CNAA no longer exists but the Open University are now responsible for their records and can provide replacement certificates: see their website for more information.
BTEC courses: you can obtain replacement certificate for pre-1992 BTEC awards (such as HND or HNC) from Edexcel/Pearson. For more information go to their website.

A few qualifications were awarded by bodies other than those mentioned above. If you require a transcript from a qualification awarded before 1992, Coventry University academic registry will assist you as far we are able from the records that are available to us. If you contact us we may be able to help you find the awarding body or provide a letter to verify your award.

Read our General Regulations