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Need more help?

The Student Engagement Team are your first point of contact whatever your enquiry or question. We can help you directly or connect you to expert support, whether that’s an academic tutor or one of the many dedicated student services. Our team is trained to listen and will treat your enquiry professionally and with discretion. Your information is always kept within the confines of the university.

International Student Support Team

Our International Student Support Team is here to help international students with: pre-arrival, visas, immigration, housing and post-study advice.

Student Engagement Centre (SEC)


You should receive an email confirming you have completed the enrolment process.

If you're an international student and need further help, you can check out our Enrolment pages.


If a student enrols before this date, it is irrelevant for their timetable as we would not have released the course timetables yet to any of the students. Check you have finished enrolling.

Wait for your email confirming enrolment and then allow a further 48 hours, after which time you should be able to see your timetable.

Access to content/ modules

For international students, you will only be able to log into AULA initially and you may not see all other information. You will have access to your timetable and other resources within 48 hours of completing enrolment and the timetabling team releasing the timetable.

Study and course support

  • If you have questions about your study programme, you can talk to your course team - and other students on your course – by logging in to your course pages on Aula.
  • If you need help understanding any of the university’s academic processes and regulations, your faculty registry team is on hand to help. This could be with absences, exams, deferrals, extensions and more.

Fees and finance

If you haven’t been able to pay your fee and want to confirm your payment has come through to us, contact the SEC. Full tuition fee terms and conditions are available on the dedicated page.

If you're an international student, you can contact the International Student Support Team for advice and guidance on managing your finances on +44 (0) 24 7765 2010.

Coventry University Students’ Union (CUSU) also provides useful information on managing your money.

Disability and mental health support arrangements

If you have (or think you may have) a disability, including Specific Learning Difficulty (Dyslexia), Physical and Sensory Disabilities, Asperger’s (Autistic Spectrum) or any other mental health concerns which will affect your ability to study or to physically access the university, don’t worry – we are always on hand to support you. Please contact us before you arrive so that we can start discussing your support needs and put your mind at ease. Contact our Disability, Counselling and Mental Health Teams:

T: +44 (0) 24 7765 8029

Health and wellbeing

Our Student Health and Wellbeing services aim to ensure that you have access to trained professionals with the right expertise. We have a huge range of support, services and activities to help maintain a healthy body and mind. These include:

  • Sports and recreation facilities
  • On-campus medical centre
  • Welfare
  • Disabilities
  • Counselling
  • Mental health
  • Spirituality and faith
  • The ResLife team in University halls accommodation

Emergency on campus

In an emergency on campus or in Coventry University accommodation, call the university’s Protection Service on +44 (0) 24 7765 5555. For off-campus emergencies or in private accommodation call the Police on 999. 


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