COVID19 Frequently asked questions - International Students

COVID19 Frequently asked questions - International Students

General FAQs, and those referring to teaching and learning can be found on the COVID-19 information page

If you started your course in January 2021, or are due to start in May 2021:


From the 17 May 2021 we will be providing a blended teaching model with each student receiving at least five hours timetabled on-campus learning each week alongside online teaching.

Your CAS will permit you to travel any time up until 27 September 2021 if you are studying at Coventry University or 4 October 2021 if you are studying at Coventry University London.

Campus remains open to provide essential face-to-face teaching on those courses identified in the government guidance, and to provide COVID-secure study spaces and support services.

We encourage you to check the latest government guidance on entering the UK before booking your travel arrangements. Please note that from 4am on Monday 18 January, you must have proof of a negative coronavirus test to travel to England. This applies even if you are a UK citizen or are coming from a country on the travel corridors list. You must take the test within 3 days before you start your journey and present the test results certificate prior to boarding. Read the latest government guidance for more information on testing requirements.

The UK Government have produced a list of ‘Red list travel ban countries’. Please read this guidance before planning your travel and be aware that the guidance is updated regularly. Please note that the quarantine procedure for people travelling from or through  a ‘red list’ country is different to those who are not travelling from or through a ‘red list’ country so please ensure you read the quarantine details carefully.

The red list helps to stop the spread of coronavirus by restricting travel from some countries where high levels of infection have been recorded. In line with current UK Government guidelines, if you have been in one of the listed countries in the 10 days prior to travelling, you can still enter the UK if you are a British, Irish or “third-country national with residency rights”. Residency rights include those with an entry clearance or visa that grants such leave. Examples of residency rights include, for example, students with biometric residence permits or entry vignettes, and holders of EU Settlement Scheme (‘EUSS’) leave. Students from 'red list' countries with Short-Term Study or Visit Visa’s cannot travel. Upon arrival, students entering the UK from a 'red list' country will need to complete their quarantine in a government-approved quarantine hotel, and are not eligible for the 'test to release' process. You will need to provide evidence of your completed quarantine and negative test results before you can move into your accommodation.

Anyone aged under 18 years old must be accompanied by an adult aged 18 years or over during their entire hotel quarantine.

Quarantine is still required for nationals of 'red list' countries who have been in transit through non-'red list' countries if they have been in a 'red list country' within 10 days of their arrival in the UK.

Please refer to the ‘Keeping you safe on campus’ section of the FAQs on the website for information about what buildings are open at each of our locations, and how to access services including the library, health, welfare and disability, IT support and more.

Some research facilities will be open with limited capacity. Postgraduate researchers (PGRs) who need to access research facilities must seek approval from their Director of Studies (DOS) and Centre Director before attending campus and complete a Risk Assessment. More information can be found on the PGR pre-arrival and enrolment page. For more information, please contact Carolyn Wynne, Director of the Doctoral College, via email.

The Student Engagement Centre (SEC) team can help to connect you with a range of expert support, whether that’s an academic tutor or one of the many dedicated student services.

The SEC team are trained to listen and will treat all enquiries professionally and with discretion. You can contact them on +44 (0)2477 656565 between 07:00-22:00 Monday to Friday and 08:00-14:00 on Saturdays, or by emailing

They are also available to talk to on-campus at information points.

The enrolment process will take place online. If you are studying at our main Coventry campus (Coventry University), or our central London campus (Coventry University London), you will be sent a link to our online Welcome Portal. Registering for the Welcome Portal gives you early access to learning material. Once you have completed registration on the Welcome Portal and have paid your second instalment of £4000 (total £8000), you will receive a link to enrol online. For detailed enrolment steps, please visit our dedicated enrolment page for Coventry campus and London campus.

For postgraduate research enrolment, please visit the dedicated PGR enrolment information page.

Yes. Although you don’t need a CAS letter to enrol or start your course online, we are still issuing CAS letters so that we can resume face to face teaching as soon as possible. Your CAS will state the deadline by which you are required to arrive in the UK. We will update you closer to that deadline if there are any further developments preventing travel or in person learning.

You must enrol online, engage with your course and attend classes remotely until travel resumes, so that you do not fall behind in your studies.

If you have not already applied for and been granted your visa, we recommend that you retain your CAS and submit your visa application when the UK Government advises travel can resume as normal. Your CAS will state the deadline by which you need to arrive in the UK. If the UK Government still advises against travel close to that time, we will update you on your next steps.

You must enrol online, engage with your course and attend classes remotely until travel resumes, so that you do not fall behind in your studies.

Your visa will remain valid as long as you study online and engage with your course remotely. If the vignette (sticker) in your passport that allows you to enter the UK has expired by the time you wish to travel, you can apply for an updated sticker with the visa application centre: Coronavirus (COVID-19): advice for UK visa applicants and temporary UK residents.

The cost of this transfer of your 90 day vignette is £154 so we do not recommend you apply for this until you are ready to travel.

From 5 January, the UK entered a new national lockdown, so our campus is only open to provide essential face-to-face teaching on those courses identified in the government guidance, and to provide COVID-secure study spaces and support services. If you are not already in the UK, we advise not to travel until restrictions have been lifted. 

Restrictions mean that there are currently no appointments to collect BRP cards from Coventry University. Once it is safe to do so, we will re-open appointments and students will be contacted with a collection slot.

As BRP card deliveries to Coventry University are also currently suspended, you may wish to contact the UKVI to request your BRP card be sent directly to you. Further information including contact details can be found on the BRP webpage.

Please note, it is currently taking the Home Office over 30 days to respond to queries due to coronavirus.

From 5 January, the UK entered a new national lockdown, so our campus is only open to provide essential face-to-face teaching on those courses identified in the government guidance, and to provide COVID-secure study spaces, research facilities and support services. If you are not already in the UK, we advise not to travel until restrictions have been lifted. 

In line with current UK Government guidance, when you are able to travel, you may need to self-isolate for 10 days after you arrive, unless you are travelling from certain countries or territories. You will also need to provide a negative COVID test result before travelling to England. Let us know if you develop symptoms or test positive when quarantining using our Coronavirus report form and a member of our Incident Response (COVID-19) Team will contact you

We recommend you read the government guidance carefully, and contact us at if you have any further questions.

You may be able to reduce your self-isolation period under the Test to Release for International Travel scheme, where you pay for a private COVID-19 test and can stop isolating if the result is negative. We suggest you read the Government guidance carefully to see if you are eligible for the scheme.

If you are staying in university-owned accommodation with FutureLets, you will be able to self-isolate for the period required in your accommodation. Please notify reception on arrival of your requirement to self-isolate and accommodation staff can then support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of isolation. Additional information regarding accommodation can be found on the Accommodation frequently asked questions webpage.

Please note, this information relates only to university-owned accommodation with FutureLets. Other accommodation providers will have their own contracts and policies so you will need to contact them directly. 

If you have symptoms of COVID-19, have tested positive for COVID-19, or have been in close contact with a person who has tested positive for COVID-19, you will need to self-isolate. Please see the latest government guidance on when and how to self-isolate. 

If you test positive for COVID-19, you should inform those you live with (anyone who shares your bathroom and/or kitchen), as they will also need to self-isolate in accordance with the latest government guidance.

Let us know if you are self-isolating using our Coronavirus report form and a member of our Incident Response (COVID-19) Team will contact you to advise on appropriate support and can assist with informing others in your household who may need to self-isolate. If you have problems using the form, please email

For detailed information regarding social distancing, enhanced campus hygiene, face coverings, and what to expect in our buildings when they are able to reopen again, please see our keeping you safe on campus FAQs.

We’ve also created a guide outlining our ongoing commitment to prioritising safety on campus.

When you are able to travel to the UK and arrive on campus, it is important that you register with a doctor – also known as a General Practitioner (GP) – in the UK. If you are living near to our Coventry University campus, you can register with the medical centre at The Hub. If you are not studying at our Coventry campus, or wish to register with a GP closer to your UK or campus address, you can find a GP using the NHS Choices Service Search. Do not wait until you feel unwell to do this. We strongly recommend that you register as soon as you can to ensure you have access to health services if and when you need it.

Courses and modules will be delivered on the Aula learning experience platform. This is where you will access your learning materials and connect with lecturers, tutors and others on your course easily.

Aula will enable you to access lectures and resources at any time, so you can catch up on anything you may miss due to poor or unreliable internet connection.

Further details of our plans for teaching and learning can be found in our latest teaching and learning FAQs.

You are expected to fully engage with learning through our online platforms. If you are studying on-campus in a future intake, your engagement will be monitored through timetabled sessions as well as engagement with online platforms. Engagement is essential to your academic success, so we will monitor your engagement and contact you if we notice you are not managing to attend sessions or access your learning materials.

If you are thinking of applying to study with us, or currently have an offer to study:

The University will continue to follow government guidance in relation to teaching and learning.  

Please visit our teaching and learning FAQs for up to date details. 

If you are unable to join us on campus at the start of your course, there are several options available to you. 

We are offering a fully online route for many of our courses as long as there are no specific requirements for on-campus activity (e.g. laboratory, workshop, and simulation sessions) that cannot be managed online. Please visit the Wayfinder to see whether a fully online route is available.

We have flexible intakes at Coventry University and Coventry University London, meaning you can choose to defer your application to a later intake and begin your studies in September 2021. At our CU Coventry and CU Scarborough campuses, we also have intakes in February, April and November, so there are multiple opportunities throughout the year to join one of our courses.

Please let your Admissions Manager know via the email address on your offer letter or call us on +44 (0) 24 7765 2152 if you would like to defer your entry. 

The university will not charge you an administration fee if you wish to defer your application to a later intake.

If you defer to an intake within the same academic year, the course fee will remain the same. For example, deferring from January 2021 to May 2021. However, if you defer to the following academic year (2021/22), you will need to pay the fee for that academic year, which is likely to be slightly higher. For example, if you defer from May 2021 to September 2021 the fees are likely to increase.

We aim to issue CAS letters approximately two months before enrolment opens for each intake. In cases where you must provide further evidence such as bank statements, CAS release may take a little longer. 

Your CAS will state the deadline by which you are required to arrive in the UK. If restrictions preventing travel are still in place later in the year, we will update you with advice and guidance. 

We will run our full range of PSE courses throughout 2021, and will remain flexible in offering both online as well as face-to-face options if possible later in the year, depending on government guidance.

Depending on the length of your PSE course, and government guidance at the time you are due to enrol, you may have the option to study fully online, face-to-face or a blend of both. All courses will be delivered full-time, in small class groups and with individual tutorial support. Further information is available on the Coventry PSE page or London PSE page.

If you are studying a degree level course, we accept a range of robust English language qualifications equivalent to IELTS. These will be assessed in your application, but include the following:

Depending on where you studied, your high school qualification may be considered.

If you have taken a recent English language test, please send your results to your Admissions Manager for review. If you need any more information about English Language test requirements, you can also contact your Admissions Manager.

If you have applied for a Research study programme, you are required to meet the stated English Language criteria. The only exception to this requirement is for students educated to UK degree level standard in the medium of English in the UK or in a majority English speaking country within the two years immediately preceding your proposed course start date. In the event of the closure of the recognised and approved test centre, please email to request a deferral of your studies, or to discuss whether a Coventry University English Language Test (“CUELT”) is available to you.

Due to COVID-19, many of our face-to-face CUELTS, including those in the UK, have been postponed. We are currently holding face-to-face CUELTs in China, which you can view details of on our website.

We have partnered with a reliable English Language test provider to deliver tests online. Please contact your Regional Manager if you are interested in taking an online language test.

We know that some students may find it difficult to satisfy all the conditions that they need to be issued a study visa by the UK Government. Our comprehensive refund policy sets out whether you may be eligible to claim a refund on some or all of your tuition fees. The exact amount of refund depends on your circumstances and when you ask us for a refund.

Applications can now be made to the Foreign and Commonwealth Office for a new ATAS certificate. In order to join a course that requires ATAS clearance, you must be granted your certificate before you will be permitted to enrol. The current rules on the requirement to obtain an ATAS certificate continue to apply. Further information can be found on the UK Government website.

The UK Government plans to introduce the new Graduate route visa for applications on 1 July 2021. Under the current proposal, the Graduate route will enable international students to remain in the UK to work, or look for work, for two years (three years for doctoral students) after they have completed their studies. The proposal also states that all international students who have successfully completed a degree (or other permitted qualification) at undergraduate level or above at a Higher Education Provider with a track record of compliance, and who have valid Student (or Tier 4) permission at the time of application, will be able to apply. For more information on this route please visit the Graduate route to international students on the UK Government website.

The proposal outlines that the latest date that students need to have arrived in the UK varies depending upon the course start date:

  • Students that began a one-year master’s course in September 2020 must be in the UK by 21 June 2021 and complete their final semester in the UK to qualify
  • Students that began a one-year master’s course in January 2021 must be in the UK by 27 September 2021 and complete their final semester in the UK to qualify
  • Students on courses lasting more than one year finishing in 2022 or later will not have any period of distance/remote learning during the 2020/21 academic year 'held against' them when applying for the Graduate Route. i.e. students can do all of academic year 20/21 remotely if their course permits and they will also be studying in 21/22

You can find the latest information in the government guidance document: COVID-19: student sponsors, migrants and short-term students or on the UK Government website.

If you are a current student:

Please contact your registry team:

Coventry University London –
Faculty of Arts and Humanities –
Faculty of Engineering, Environment and Computing –
Faculty of Business and Law –
Faculty of Health and Life Sciences –
CU Coventry–
CU Scarborough –

Postgraduate researchers should contact their Director of Studies (DOS) if they are struggling to work from their current location or need advice about accessing research facilities and equipment.

If we have been required to report to the UKVI that you are no longer sponsored by the university, you will be notified of this by email. Once this report has been made about your Student Visa and you have left the UK, you must not attempt to re-enter the UK without first obtaining a new visa. If you have successfully completed your course and will be applying for a visa to attend your graduation ceremony – should this be able to take place – you can apply for a Standard Visitor visa.

Please note: In 2020, we made a difficult decision to cancel our graduation ceremonies due to COVID-19 restrictions. Graduation is a very special time for staff and students alike, and this decision was not taken lightly. We realise that this will have been disappointing news to graduates who were due to attend these ceremonies, but we hope you will understand why we made this decision.

So as not to disadvantage students due to graduate, the awards will be conferred in absentia and certificates posted to home addresses. It is therefore important that students due to graduate check that their address details are up-to-date on SOLAR. We want to mark the great achievements of everyone who is awarded their degree, and will share more information in due course. 

For further information, Coventry University and CU Group students should email and Coventry University London students should email

Police Registration has been suspended by many police forces during the pandemic. If you have been unable to register with the police during the standard time period because of the pandemic, this will not be held against you. However, you should register as soon as your local police force reopens. Further information and guidance on how and why you may need to register with the police can be found below.

Nationals of certain countries are required to register with the police if coming to the UK for six months or longer. The requirement to register with the police will be noted on the visa decision letter (issued in the UK or overseas when the visa was granted), the yellow entry clearance vignette in the passport or the Biometric Residence Permit (BRP). 

If you are a national of a country required to register with the police but this condition is not listed on your entry clearance vignette or BRP, and you do not have your visa decision letter with you, contact the International Student Support team on or the International Student Compliance Team on as you will not be permitted to register without a document showing the condition.

Students who are required to register with the police should do so at the following locations:

If you are studying in Coventry:

Please register with the West Midlands Police at Digbeth Police Station or Coventry Central Police Station.  You have to book an appointment for all new registrations, updates and transfers.    

Please visit​ to create an account and select an appointment.

If you are studying in London:

Register with the Metropolitan Police at OVRO Office on Borough High Street. You have to book an appointment for all new registrations, updates and transfers.    

Please visit to create an account and select an appointment

If you are studying in Scarborough:

Register with the North Yorkshire Police at Fulford Road Police Station in York. You have to book an appointment for all new registrations, updates and transfers.  

Please visit to create an account.

Please note that due to the current UK Government guidelines regarding COVID-19, North Yorkshire Police has suspended Overseas Visitor attendance at police stations. This means that there will be no appointments available at any location, until further notice.

To comply with the Home Office requirement to register and update your details, complete the online registration form, and you will be contacted via email when appointments are available again to complete the process, make payment and receive a Police Registration Certificate.

As of 6 August 2020, Student Visa students who have work rights and are employed by an NHS trust as a medical practitioner, health professional or in a role listed here are not restricted to 20 hours work during term time.

All other Student Visa students are limited to the number of hours they can work during term time stated on their visa or BRP.

For more information and further FAQs, please check the student portal.

For further information specific to postgraduate research candidates visit the PGR pre-arrival and enrolment information page.

Links to official information:

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