COVID19 Frequently asked questions - International Students

COVID19 Frequently asked questions - International Students

General FAQs, and those referring to teaching and learning can be found on the COVID- 19 information page

If you are starting your course in September 2020:

Whether you are travelling to start your course at one of our UK campuses or are starting your course online in September, your ‘right to study’ documents will be checked remotely and you will need to enrol online. For detailed enrolment steps, and information on how to collect your Biometric Residence Permit (BRP) if you are coming to the UK, please visit our dedicated enrolment page.

Find out more about our plans for a blended approach to teaching and learning from September.

In line with current UK Government guidance, you will need to self-isolate for 14 days after you arrive, unless you are travelling from certain countries or territories. We recommend you read the government guidance carefully, and contact us at virusinfo@coventry.ac.uk if you have any further questions.

You will be able to self-isolate for this 14 day period in your university-owned accommodation.  All contracts will start on 1 September 2020, providing sufficient time to self-isolate before the September semester/block starts.

Please notify reception on arrival of your requirement to self-isolate and accommodation staff can then support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of isolation.

Please note, this information relates only to university-owned accommodation with FutureLets, and partner accommodation will have their own contracts and policies.

Additional information regarding accommodation for September 2020 can be found on the accommodation frequently asked questions webpage.

 

For detailed information regarding social distancing, enhanced campus hygiene, face coverings, and what to expect in our buildings, please see our health and safety FAQs.

We’ve also created a guide outlining our commitment to prioritising safety on campus.

Once you have enrolled on your course, you can register with a doctor – also known as a General Practitioner (GP) – in the UK. Do not wait until you feel unwell to do this, register as soon as you can. You are able to register with any GP surgery or medical centre convenient to where you live. You can also register with the medical centre at our Coventry University campus

If you are thinking of applying to study with us, or currently have an offer to study:

Subject to there being any changes in government advice, we will be offering a blend of on-campus learning and online learning.

If you are unable to join us on campus at the start of your course, we are offering a fully online route for many of our courses for the next academic year as long as there are no specific requirements for on-campus activity (e.g. laboratory, workshop, simulation sessions) that cannot be managed online. It is your choice whether to attend on-campus delivery initially or not; for international students this is subject to any Tier 4 visa requirements specified by the Home Office.

If you are a new student, you will have a comprehensive online induction before you begin your study in September. Access to online induction will be available from mid-August after completion of online enrolment. Returning students will also be able to access the induction, and will receive communications via email to provide an update of all the information needed before the start of the semester.

Further details of our plans for teaching and learning in September can be found in our latest teaching and learning FAQs.

Yes, the academic year structure will remain the same. Our campuses will re-open for teaching from September on the following dates:

  • Coventry University – 14 September 2020
  • Coventry University London – 21 September 2020
  • CU Coventry – 21 September 2020
  • CU Scarborough – 21 September 2020

 

Courses and modules will be delivered on the Aula learning experience platform from September 2020. This is where you will access your learning materials and connect with lecturers, tutors and others on your course easily.

Aula will enable you to access lectures and resources at any time, so you can catch up on anything you may miss due to poor or unreliable internet connection.

Further details of our plans for teaching and learning in September can be found in our latest teaching and learning FAQs.

You are expected to engage with learning through our online platforms and, if you are studying on-campus, through your attendance at timetabled sessions. Engagement is essential to your academic success, so we will monitor your engagement and contact you if we notice you are not managing to attend sessions or access your learning materials.

If you are unable to join us on campus at the start of your course in September, there are a number of options available to you. 

We are offering a fully online route for many of our courses for the next academic year as long as there are no specific requirements for on-campus activity (e.g. laboratory, workshop, simulation sessions) that cannot be managed online. Find out more in our plans for September FAQs.

We also have flexible intakes, and you can choose to defer your application to a later intake and begin your studies in January or May 2021.

Please let your Admissions Manager know via the email address on your offer letter or call us on +44 (0) 24 7765 2152. We have intakes in January, May and September and we are looking to expand the number of courses available to start in January and May 2021 to give more students this option. However, if it is not possible for certain courses to run in January or May, we will support you to defer to the next available intake.

 

 

We will defer your application to a later intake completely free of charge. If you defer to an intake within the same academic year, the course fee will remain the same. For example, deferring from September 2020 to January 2021. However, if you defer to the following academic year (2021/22), you will need to pay the fee for that academic year, which is likely to be slightly higher. For example, if you defer from September 2020 to September 2021 the fees are likely to increase.

It is also worth considering that many students will be applying for September 2021, and while we will do all we can to accommodate everybody, we would encourage you to continue with your September 2020 entry, or to defer within the 2020/2021 academic year, to January or May 2021, if possible.

We are now issuing CAS letters for students joining us in September. In cases where you must provide further evidence such as bank statements, CAS release may take a little longer.

Your CAS will permit you to arrive at the earliest time you are able to travel in the first semester of your course. You must complete your online enrolment and engage with your course online, even if you are unable to travel at the beginning of the semester. Please check your CAS for your enrolment deadline and the date you need to arrive in the UK by.

On 5 August 2020, the UK Government released further guidance for visa holders in the UK. Students whose visa expired between 24 January and 31 July could request an extension online of their previous visa if they were unable to leave the UK. This service has now been removed. No visa will be automatically extended after 31 July. Those who decide to leave the UK have until 31 August to depart, if their visa expired between 24 January 2020 and 31 August 2020. You do not need to inform the Home Office that you intend to leave during this period.

Students whose visas expire between 24 January 2020 and 31 August 2020 (including those who requested the extension above) are able to exceptionally apply for a new visa within the UK if they meet the conditions of the category they are applying for. If you have any questions about whether you are permitted to submit a new visa application in the UK, please contact visahelp.io@coventry.ac.uk

If your visa expired between 24 January 2020 and 31 August 2020 you will not be penalised if you didn’t make a new application to regularise your stay during this period. However, the Home Office has stated that you must now do so by 31 August 2020 or make arrangements to leave the UK.

This advice will be kept under regular review in case further extensions are needed. You should regularly check the latest government guidance as well as the Student Portal and your university emails for updates, as advice and guidance are inevitably changing as the situation evolves.

All PSE courses that would normally take place on campus in 2020 are now being delivered online. This includes the Autumn 15-week, Autumn 10 week and Autumn 5-week courses. These will be as full-time courses delivered in small class groups, and with individual tutorial support. Class times may vary from the normal face-to-face schedule. The final assessments will also take place online, and support and training will be given for these during the PSE courses. Further information is available on the Coventry PSE page or London PSE page.

To support students in the current circumstances we are offering the PSE Phoenix Award for all PSE courses in Autumn 2020. This financial award is worth £1,200 for the 15-week course, £800 for the 10-week course and £400 for the 5-week course.

For students interested in the 5-week course leading to January 2021 intake, there is also an option to take the PSE Online Award, which is a part-time course starting on 7 September 2020 via the FutureLearn platform. Students interested in studying the part-time course must submit a separate application using the ‘Apply Now’ button on the CU Online PSE page.

If you are studying a degree level course, we accept a range of robust English language qualifications equivalent to IELTS. These will be assessed in your application, but include the following:

Depending on where you studied, your high school qualification may be considered.

If you have taken a recent English language test, please send your results to your Admissions Manager for review. If you need any more information about English Language test requirements, you can also contact your Admissions Manager.

If you have applied for a Research study programme, you are required to meet the stated English Language criteria. The only exception to this requirement is for students educated to UK degree level standard in the medium of English in the UK or in a majority English speaking country within the two years immediately preceding your proposed course start date. In the event of the closure of the recognised and approved test centre, please email research-apps.pg@coventry.ac.uk to request a deferral of your studies, or to discuss whether a Coventry University English Language Test (“CUELT”) is available to you.

Due to COVID-19, many of our face-to-face CUELTS, including those in the UK, have been postponed. We are currently holding face-to-face CUELTs in China, which you can view details of on our website.

We have partnered with a reliable English Language test provider to deliver tests online. Please contact your Regional Manager if you are interested in taking an online language test.

We have been told that many exam boards will be issuing transcripts based on 'predicted' or 'presumed' grades. We will look to use official transcripts like this to help you meet your academic offer conditions.

We know that some students may find it difficult to satisfy all the conditions that they need to be issued a study visa by the UK Government. Our comprehensive refund policy protects your rights and means that you could be eligible to claim a refund on some or all of your tuition fees. The exact amount of refund depends on your circumstances and when you ask us for a refund. 

 

 

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Applications can now be made to the Foreign and Commonwealth Office for a new ATAS certificate. In order to join a course that requires ATAS clearance, you must be granted your certificate before you will be permitted to enrol. The current rules on the requirement to obtain an ATAS certificate continue to apply. Further information can be found on the UK Government website.

The UK Government is yet to release a detailed policy related to the graduate immigration route. However, they have clearly stated that they remain committed to introducing the route despite the global pandemic. We are waiting for the outcome of further discussions, but believe the government is intending to open this route to any student graduating from summer 2021. You can find the latest information on the UK Government website.

If you are a current student:

If you have received your results letter informing you that you can progress to the next stage of your course, you will need to re-enrol online from 24 August. You will receive an email directly to your university account with a link to the online enrolment pages.

You will also need to submit your ‘right to study’ documents; passport and visa (if you have a Biometric Residence Permit (BRP) card, we will need to see the front and back) to the Tier 4 Compliance Team at: UKVIcheck@coventry.ac.uk so that you can be enrolled on the next stage of your course.

If you have applied for a new BRP card and have opted to collect this from our Coventry campus, you will be contacted by a member of the Tier 4 Compliance Team and an appointment will be made for you. In order for us to contact you as soon as possible, please ensure that your phone number is up to date in SOLAR.

Alternatively, you can collect your BRP from a local UK post office. Your decision letter will confirm which post office you have to collect your BRP from.

On 5 August 2020, the UK Government released further guidance for visa holders in the UK. Students whose visa expired between 24 January and 31 July could request an extension online of their previous visa if they were unable to leave the UK. This service has now been removed. No visa will be automatically extended after 31 July. Those who decide to leave the UK have until 31 August to depart, if their visa expired between 24 January 2020 and 31 August 2020. You do not need to inform the Home Office that you intend to leave during this time period.

Students whose visas expire between 24 January 2020 and 31 August 2020 (including those who requested the extension above) are able to exceptionally apply for a new visa within the UK if they meet the conditions of the category they are applying for. If you have any questions about whether you are permitted to submit a new visa application in the UK, please contact visahelp.io@coventry.ac.uk

If your visa expired between 24 January 2020 and 31 August 2020 you will not be penalised if you didn’t make a new application to regularise your stay during this period. However, the Home Office has stated that you must now do so by 31 August 2020 or make arrangements to leave the UK.

This advice will be kept under regular review in case further extensions are needed. You should regularly check the latest government guidance as well as the Student Portal and your University emails for updates, as advice and guidance are inevitably changing as the situation evolves.

If we have been required to report to the UKVI that you are no longer sponsored by the university, you will be notified of this by email. Once this report has been made about your Tier 4 visa and you have left the UK, you must not attempt to re-enter the UK without first obtaining a new visa. If you have successfully completed your course and will be applying for a visa to attend your graduation ceremony – should this be able to take place – you can apply for a Standard Visitor visa.

Please note: Following our decision to suspend graduation ceremonies planned for March/April, we can now confirm that we also had to take the decision to cancel graduation ceremonies scheduled for July 2020. We realise that this will have been disappointing news to graduates who were due to attend these ceremonies, but we hope you will understand why we made this decision.

So as not to disadvantage students due to graduate, the awards will be conferred in absentia and certificates posted to home addresses. It is therefore important that students due to graduate check that their address details are up-to-date on SOLAR. We want to mark the great achievements of everyone who is awarded their degree, and will share more information in due course. 

For further information, Coventry University and CU Group students should email graduation.reg@coventry.ac.uk and Coventry University London students should email graduation.culc@coventry.ac.uk

If you have permanently withdrawn you can contact your Registry support team and ask to change your withdrawal to temporary. We will then contact you to discuss your options to return to study, whether through online learning or returning to campus when permitted to do so in the future.

A student can temporarily withdraw for a maximum period of 12 consecutive months. This period of temporary withdrawal is included within a student’s maximum period of registration. The earliest point a student can return will depend on their specific course. Some courses may be able to accommodate students in the following semester or block, and some courses may not be able to accommodate them until the following year. You should discuss any request for temporary withdrawal with your course director and registry team. They can help you with the withdrawal form. Temporary withdrawal may have financial and visa implications.

As things currently stand, the government will not consider it a breach of Tier 4 visa requirements where students have chosen to return overseas but wish to continue their current studies online. Tier 4 students are not normally permitted to undertake distance learning, but given the current exceptional circumstances, we will not withdraw sponsorship and you will be able to keep your Tier 4 visa. However, you must remain engaged with your online course, and keep your faculty updated with your plans. You should also regularly check the Student Portal and your University emails for updates, as advice and guidance is inevitably changing as the situation evolves.

If you have immigration queries related to coronavirus, please read the information on the UK Government website. You can also email the Coronavirus Immigration Help Centre: CIH@homeoffice.gov.uk. Please note that your email must be in English.

The Coronavirus Immigration Help Centre can be contacted via telephone: 0800 678 1767 (Monday to Friday, 9am to 5pm)

Yes, if you have stayed in university halls during this time then you can now leave and return home to your parents’ accommodation, following guidance issued by the UK Government.

This ONLY applies if you have been staying in university halls or purpose built student accommodation. Please inform your accommodation provider who will work with you to ensure that you can leave your accommodation safely. Please understand that this will be you leaving this accommodation permanently, so ensure you take all of your belongings.

For any specific queries, the Department for Education has launched a helpline to answer questions about COVID-19 from higher education staff, students and parents. Phone: 0800 046 8687; email: DfE.coronavirushelpline@education.gov.uk. Opening hours: 8am to 6pm (Monday to Friday).

International students who have immigration queries related to coronavirus can call 0800 678 1767 (9am to 5pm) or email CIH@homeoffice.gov.uk. There is also more detailed advice on the government website

Nationals of certain countries are required to register with the police if coming to the UK for six months or longer. The requirement to register with the police will be noted on the visa decision letter (issued in the UK or overseas when the visa was granted), the yellow entry clearance vignette in the passport or the Biometric Residence Permit (BRP). 

If you are a national of a country required to register with the police but this condition is not listed on your entry clearance vignette or BRP, and you do not have your visa decision letter with you, contact the International Student Support team on visahelp.io@coventry.ac.uk or the Tier 4 Compliance Team on Tier4Compliance.reg@coventry.ac.uk, as you will not be permitted to register without a document showing the condition.

Students who are required to register with the police should do so at the following locations:

If you are studying in Coventry:

Please register with the West Midlands Police at Digbeth Police Station. You have to book an appointment for all new registrations, updates and transfers.    

Please visit https://west-midlands.overseasregistrations.uk​ to create an account and select an appointment

If you are studying in London:

Register with the Metropolitan Police at OVRO Office on Borough High Street. You have to book an appointment for all new registrations, updates and transfers.    

Please visit https://www.ovroregistrations.org/new-appointment to create an account and select an appointment

If you are studying in Scarborough:

Register with the North Yorkshire Police at Fulford Road Police Station in York. You have to book an appointment for all new registrations, updates and transfers.  

Please visit https://foreignnationals.northyorkshire.police.uk/Register to create an account.

Please note that due to the current UK Government guidelines regarding COVID-19, North Yorkshire Police has suspended Overseas Visitor attendance at police stations. This means that there will be no appointments available at any location, until further notice.

To comply with the Home Office requirement to register and update your details, complete the online registration form, and you will be contacted via email when appointments are available again to complete the process, make payment and receive a Police Registration Certificate.

As of 6 August 2020, Tier 4 students who have work rights and are employed by an NHS trust as a medical practitioner, health professional or in a role listed here are not restricted to 20 hours work during term time.

All other Tier 4 students are limited to the number of hours they can work during term time stated on their visa or BRP.

For more information and further FAQs, please check the student portal.

For further information specific to postgraduate research candidates visit the PGR pre-arrival and enrolment information page.

Links to official information:
Coventry University ranked 15 in the UK
Coventry University awarded TEF GOLD Teaching Excellence Framework
University of the year for student experience
QS Five Star Rating 2019
Coventry City of Culture 2021