Accommodation COVID-19 FAQs

Accommodation COVID-19 FAQs

Here you can find frequently asked questions in relation to COVID-19 and how this might affect our accommodation contracts from September 2020 onwards at any of our campuses.

Please note, the information on this page relates only to university-owned accommodation with FutureLets. Partner accommodation will have their own booking and cancellation policies.

Based on current government guidelines, our campuses will reopen for teaching in the autumn semester/block from the following dates:

  • Coventry University – 14 September 2020
  • Coventry University London – 21 September 2020
  • CU Coventry – 21 September 2020 (Block 1)
  • CU Scarborough – 21 September 2020 (Block 1)
  • CU London – 21 September 2020 (Block 1)
  • Coventry University Wroclaw – 21 September 2020 (Block 1)

All information is correct as of July 2020. Please keep checking back for the latest information.

For further information regarding our plans to welcome students to campus in September 2020, please see our general COVID-19 FAQs.

The university has committed to starting the September semester/block on time, as planned, and we do not envisage a late start. In the unlikely event of a delayed start to the term, we will amend the Licence to Occupy (contract) in line with the new semester/block dates.

We understand that circumstances can sometimes change. We have extended the acceptance period to 3 days so that you have a full week to decide whether to accept any offer of university-owned accommodation made to you.

Please note that partner accommodation will have their own booking and cancellation policies.

No, we have amended the Licence to Occupy for university owned accommodation adding clause 7.1.3, which enables you to surrender your licence (should you wish), ending your accommodation agreement (and the financial commitment that comes with it), if we are forced to close the campus for 21 consecutive days or more.

As standard, we have three instalment dates which are timed to coincide with student loans being paid to students – 1 October 2020, 15 January 2021, and 30 April 2021. Individual payment plans can be arranged upon request. Please email for help.

The policies outlined in these FAQs, our webpages and our Licence to Occupy (contract) apply to ALL students in university-owned accommodation regardless of:

  • Nationality or international status
  • Undergraduate or postgraduate study
  • Campus location

We do not intend to allocate people based on their course, and we do not intend to create ‘social bubbles’ to restrict student mixing. As far as possible, our normal allocation rules will apply and students should continue to follow the latest guidance from the UK Government, and abide by university health and safety measures.

Yes you can self-isolate in your accommodation. All contracts start on 1 September 2020, providing sufficient time to self-isolate before the September semester/block starts, if you are travelling from a country where quarantine is required. Please notify reception on arrival of your requirement to self-isolate and accommodation staff can then support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of isolation.

If you develop COVID-19 symptoms while living in our accommodation, you will need to follow the UK Government guidelines in place at the time, including any requirement to self-isolate. Please notify reception via telephone or email immediately if you develop COVID-19 symptoms. Our accommodation staff can then support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of isolation.

If someone in your flat develops COVID-19 symptoms, of you are contacted by the NHS Track & Trace service, you will need to self-isolate for a period of 14 days as per government guidance. We will contact you in the event that someone in your flat has identified with COVID-19 symptoms, and inform you of the requirement to self-isolate. Our staff can then support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of isolation.

You will not be allowed to have overnight or day guests inside your university-owned accommodation for the first few weeks of the semester/block, including friends from other accommodation buildings. This policy was reviewed on 1st October and there is no change at present.

We will email you once you are able to have visitors, and will provide you with more information about the online, contactless approval process to book overnight guests in prior to their arrival, and to book day guests in on arrival for track and trace purposes. 

A maximum of two guests will be welcome during the day. Overnight guests will be limited to one person, for a maximum of two nights’ stay in accordance with the Licence to Occupy.

We reserve the right to withdraw both the day and overnight guest policy at any time.

All visitors will need to abide by the health and safety measures in place in our university-owned accommodation, including any requirements to wear a face covering.

Additional health and safety measures will be in place and each on-campus accommodation block will receive a regular deep clean with anti-viral disinfectant for all high traffic common areas. Cleaning during the day will focus on touch points. Hand sanitiser points and anti-viral wipes will also be available in all on-campus blocks, and social distancing measures will be introduced.

Cleaning schedules in all of our accommodation have been amended to focus on touch points and high traffic areas. Measures include:

  • Hand sanitisers are located at the entry to all halls, ground floor lifts and social spaces
  • Reception areas are being fitted with clear plastic screens
  • Clear signage is displayed in halls in relation to social distancing, one way systems and directional travel
  • Cleaning frequency of all touch points (card readers, speed gates, lifts, handrails, door plates/handles/communal spaces and facilities) has been increased
  • Social distancing posters, markers and advice
  • One-way systems are in place
  • Changes to furniture arrangements in shared spaces


Yes, you can use the lift in your hall, although we do ask that you abide by the following guidelines:

  • Hand sanitiser is located at the ground floor of each lift area for you to use prior to entering the lift.
  • Wear a face covering whilst using the lift
  • Maintain social distancing within the lift, and face away from the other occupants
  • Do not occupy the lift above the revised occupancy levels as displayed
  • Only travel in the lift if necessary, and use the stairs whenever possible
  • Only travel within your household groups

Yes, social spaces will be open. Depending on the size of the space, the number of people who can use this space will be limited. Social distancing guidelines are in place in accommodation and sanitising stations are located in all communal areas.

We are following UK Government advice to ensure a carefully planned, phased approach to reopening some of our sports facilities from Monday 24 August 2020. All of our sports and fitness activities have been risk assessed, and we will continue to review and update risk assessments and procedures to follow health and safety best practice and UK Government guidelines. See the Sport and Recreation Centre website for the latest information.

Please note that the gym for residents at our Bishop Gate accommodation is not currently scheduled to reopen.

Current government guidelines state that you should wear a face covering in indoor places where social distancing may be difficult and where you will come into contact with people you do not normally meet. This will apply to communal and shared spaces in your university-owned accommodation where you will be expected to wear one.

We recognise that for some people, wearing a face covering may present difficulties. For example, people who are asthmatic, or who have hearing difficulties and may need to see others’ faces to understand what is being communicated. Please be mindful that people may choose to wear, or not wear, a face covering for a particular reason – find out more about exemptions to wearing face coverings. Discrimination or inappropriate behaviour towards students and staff, whether they are wearing a face covering or not, will not be tolerated.

Face coverings are not classed as personal protective equipment (PPE). There is government guidance on what constitutes a face covering, when to wear one, and how to make your own.

It is really important to remember that face coverings are not a replacement for other ways of managing your safety, such as increased handwashing or maintaining 2 meter social distancing.

Please see our detailed health and safety FAQs for more information on wearing face coverings on campus.

Yes, however, you will be limited to bringing only one additional person (parent, guardian or friend) onto the premises with you to help you move in. This is to help limit the number of people on site at any one time so that we can maintain social distancing. The additional person must also wear a face covering in communal and shared spaces – please see the FAQ ‘will I need to wear a face covering in my university-owned accommodation’ above for more detail.

You will start paying rent from the day you arrive in halls and collect your keys, provided you arrive between Tuesday 1 September 2020 and Sunday 13 September 2020. In order to maintain social distancing, we are staggering our arrivals over a two-week period. You must book an arrival time slot once you have completed your online Student Welcome, which will give you more information about your accommodation and what to expect.

Yes, you will need to reapply for your accommodation in November 2020, when our applications will open for January 2021 starters. An announcement will be made on our accommodation webpages when applications go live.

For information on private lettings, please visit our dedicated website


Images are intended to be representative only. Neither Coventry University nor FutureLets guarantee that the layout or style of any accommodation offered to you will be the same as that depicted. Neither Coventry University nor FutureLets guarantee that any accommodation offered to you will come with any particular contents, furniture or facilities other than those expressly stated as being available in each property as set out on the Coventry University website.

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