Accommodation COVID-19 FAQs

Accommodation COVID-19 FAQs

Here you can find frequently asked questions in relation to COVID-19 and how this might affect our accommodation contracts from September 2021 onwards at any of our campuses.

Please note, the information on this page relates only to university-owned accommodation with FutureLets. Partner accommodation will have their own booking and cancellation policies.

Please keep checking back for the latest information.

For further information regarding our response to the latest government advice please see our general COVID-19 FAQs.

We understand that circumstances can sometimes change. We have extended the acceptance period to 5 days so that you have plenty of time to decide whether to accept any offer of university-owned accommodation made to you.

The Licence to Occupy is a legally binding contract between you and the University. By confirming your acceptance of the Offer of University Accommodation you agree to pay the Licence Fee in full and to abide with the Licence to Occupy for the period of the entire Residential Year.

Please note that partner accommodation will have their own booking and cancellation policies.

As standard, we have three instalment dates which are timed to coincide with student loans being paid to students – 1 October 2021, 15 January 2022, and 30 April 2022. Individual payment plans can be arranged upon request. Please email accomm.fin@coventry.ac.uk for help. Please also refer to our How to Pay page for more details.

The policies outlined in these FAQs, our webpages and our Licence to Occupy (contract) apply to ALL students in university-owned accommodation regardless of:

  • Nationality or international status
  • Undergraduate or postgraduate study
  • Campus location

We do not intend to allocate people based on their course, and we do not intend to create ‘social bubbles’ to restrict student mixing. As far as possible, our normal allocation rules will apply and students should continue to follow the latest guidance from the UK Government, and abide by university health and safety measures.

Please follow the government guidelines for arrivals into England.

Travel to England from another country during coronavirus (COVID-19) – If you qualify under the fully vaccinated rules for travel to England you will be required to book and pay for a COVID-19 test to be taken before the end of day 2 in England and complete a passenger locator form 48 hours before arrival. You are required to book the test before you travel. If the test is positive, you will be required to self-isolate for 10 days.

You can find out more information on travelling to England from another during coronavirus on the UK Government website.

There are currently no countries on the red list for travel to England. It is your responsibility to check the list prior to departure as the list is under constant review and territories can be added at any time.

If you are required to self-isolate we will provide you with rotas for the communal areas (e.g. shared kitchens, to ensure you can use the facilities without impacting on other residents'), but you cannot leave your flat during this 10 day period. We will also provide you with additional cleaning products - it will be your responsibility to ensure the facilities are kept clean. Accommodation staff can support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of self-isolation.

If you have symptoms on arrival, you will need to complete your self- isolation in temporary accommodation. After your 10 days have elapsed, you can then move into your permanant accommodation.

If you develop COVID-19 symptoms while living in our accommodation, you will need to follow the UK Government guidelines in place at the time, including any requirement to self-isolate. Please notify reception via telephone or email immediately if you develop COVID-19 symptoms. Our accommodation staff can then support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of isolation.

If someone in your flat develops COVID-19 symptoms, or you are contacted by the NHS Track & Trace service, you will need to self-isolate for a period of 10 days as per government guidance, unless you are exempt. We will contact you in the event that someone in your flat has identified with COVID-19 symptoms, and inform you of the requirement to self-isolate. Our staff can then support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of isolation.

We will be following government advice on any self-isolation processes that are put in place for people displaying symptoms of the virus and our site teams are prepared to be able to fully support students to self-isolate safely but still be connected. Our site teams can assist with deliveries, waste removal and supporting all forms of well-being of any residents in self-isolation, including welfare calls from the FutureLets ResLife team to check on your physical and mental well-being.

All our halls are self-catered. You will be provided with information on food ordering options when you arrive. Please note that you will be responsible for ordering your own food and costs. Accommodation staff will ensure that any food orders delivered to hall whilst you are in self-isolation, will be transferred to your room.  

Yes, you can have people to stay overnight in your accommodation, subject to the approval of the halls teams. You will need to complete an overnight guest request form online to book overnight guests in prior to their arrival, and to book day guests in on arrival for track and trace purposes. 

A maximum of two guests will be welcome during the day. Overnight guests will be limited to one person, for a maximum of two nights’ stay in accordance with the Licence to Occupy.

We reserve the right to withdraw both the day and overnight guest policy at any time.

All visitors will need to abide by the health and safety measures in place in our university-owned accommodation, including any requirements to wear a face covering.

Additional health and safety measures will be in place and each on-campus accommodation block will receive a regular deep clean with anti-viral disinfectant for all high traffic common areas. Cleaning during the day will focus on touch points. Hand sanitiser points and anti-viral wipes will also be available in all on-campus blocks, and social distancing measures will be introduced.

Cleaning schedules in all of our accommodation have been amended to focus on touch points and high traffic areas. Measures include:

  • Hand sanitisers are located at the entry to all halls, ground floor lifts and social spaces
  • Reception areas are fitted with clear plastic screens
  • Clear signage is displayed in halls in relation to social distancing, one way systems and directional travel
  • Cleaning frequency of all touch points (card readers, speed gates, lifts, handrails, door plates/handles/communal spaces and facilities) has been increased
  • Social distancing posters, markers and advice
  • One-way systems are in place

Yes, you can use the lift in your hall, although we do ask that you abide by the following guidelines:

  • Hand sanitiser is located at the ground floor of each lift area for you to use prior to entering the lift.
  • Wear a face covering whilst using the lift
  • Maintain social distancing within the lift, and face away from the other occupants
  • Do not occupy the lift above the revised occupancy levels as displayed
  • Only travel in the lift if necessary, and use the stairs whenever possible
  • Only travel within your household groups

Yes, social spaces will be open. Depending on the size of the space, the number of people who can use this space will be limited. Social distancing guidelines are in place in accommodation and sanitising stations are located in all communal areas.

We are following UK Government advice to ensure as many of our gym and sports facilities as possible can be safely opened. All of our sports and fitness activities have been risk assessed, and we will continue to review and update risk assessments and procedures to follow health and safety best practice and UK Government guidelines. See the Sport and Recreation Centre website for the latest information.

Please note that the gym for residents at our Bishop Gate accommodation is also scheduled to be open - please check at reception for the latest opening times.

Since 19 July, the legal requirement to wear a face covering in indoor settings has been lifted. However, research has shown that wearing face coverings can reduce the spread of respiratory viruses, and the UK government has stated that it expects and recommends that people wear a face covering in crowded and enclosed spaces where they come into contact with those they don’t normally meet, such as on public transport. We all have a responsibility to do what we can to keep each other safe, and anyone wishing to continue wearing face coverings on campus is strongly supported to do so. Please be respectful of the wishes of your fellow students and our staff. We encourage all arrivals into halls to wear masks during arrival and drop off, and follow the building guidance.

Face coverings are not classed as personal protective equipment (PPE). There is government guidance on what constitutes a face covering, when to wear one, and how to make your own.

It is really important to remember that face coverings are not a replacement for other ways of managing your safety, such as increased handwashing or maintaining social distancing.

Please see our detailed health and safety FAQs for more information on wearing face coverings on campus.

Yes, however we request that all visitors (arriving students, accompanying parents or guardians) take a lateral flow test before they come onto site. We are also encouraging everyone to wear a face mask if they can, and to adhere to any other measures in place within the halls e.g. social distancing and one-way routes.

Timed arrivals will help limit the number of people on site at any one time so that we can maintain social distancing. Please ensure that you have taken lateral flow tests prior to arrival and we encourage masks to be worn during arrivals. Follow the building guidelines.

Since 19 July, the legal requirement to wear a face covering in indoor settings has been lifted. However, research has shown that wearing face coverings can reduce the spread of respiratory viruses, and the UK government has stated that it expects and recommends that people wear a face covering in crowded and enclosed spaces where they come into contact with those they don’t normally meet, such as on public transport. We all have a responsibility to do what we can to keep each other safe, and anyone wishing to continue wearing face coverings on campus is strongly supported to do so. Please be respectful of the wishes of your fellow students and our staff. We encourage all arrivals into halls to wear masks during arrival and drop off, and follow the building guidance.

For information on private lettings, please visit our dedicated website

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Images are intended to be representative only. Neither Coventry University nor FutureLets guarantee that the layout or style of any accommodation offered to you will be the same as that depicted. Neither Coventry University nor FutureLets guarantee that any accommodation offered to you will come with any particular contents, furniture or facilities other than those expressly stated as being available in each property as set out on the Coventry University website.

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