Accommodation COVID-19 FAQs
Here you can find frequently asked questions in relation to COVID-19.
Please note, the information on this page relates only to university-owned accommodation with FutureLets. Partner accommodation will have their own booking and cancellation policies.
Please keep checking back for the latest information.
If I book my accommodation with FutureLets but I change my mind, can I cancel?
We understand that circumstances can sometimes change. We have extended the acceptance period to 5 days so that you have plenty of time to decide whether to accept any offer of university-owned accommodation made to you.
The Licence to Occupy is a legally binding contract between you and the University. By confirming your acceptance of the Offer of University Accommodation you agree to pay the Licence Fee in full and to abide with the Licence to Occupy for the period of the entire Residential Year.
Please note that partner accommodation will have their own booking and cancellation policies.
Is there any flexibility with my rent instalment dates?
As standard, we have three instalment dates which are timed to coincide with student loans being paid to students – 1 October 2021, 15 January 2022, and 30 April 2022. Individual payment plans can be arranged upon request. Please email email@example.com for help. Please also refer to our How to Pay page for more details.
Who are these policies applicable to?
The policies outlined in these FAQs, our webpages and our Licence to Occupy (contract) apply to ALL students in university-owned accommodation regardless of:
- Nationality or international status
- Undergraduate or postgraduate study
- Campus location
What happens if I develop COVID-19 symptoms when living in my accommodation?
We continue to advise that nobody should attend campus if they feel unwell, either with the symptoms of COVID-19, or other symptoms. In all circumstances where you feel unwell, you should contact Halls Reception so we can assess further support you may need.
In line with UK Government Guidance the Group advises that nobody should attend campus if they feel ill with the symptoms of COVID-19 or respiratory infection and a high temperature. You should try to stay at home and avoid contact with other people for at least five days, until you feel well enough to resume normal activities and no longer have a high temperature.
Will I need to wear a face covering in my university-owned accommodation?
Since 1 April 2022, the legal requirement to wear a face covering in indoor settings has been lifted. However, research has shown that wearing face coverings can reduce the spread of respiratory viruses. We all have a responsibility to do what we can to keep each other safe, and anyone wishing to continue wearing face coverings on campus is supported to do so. Please be respectful of the wishes of your fellow students and our staff.
We encourage all arrivals into halls to wear masks during arrival and drop off, and follow the building guidance. Please see our detailed health and safety FAQs for more information on wearing face coverings on campus.
Images are intended to be representative only. Neither Coventry University nor FutureLets guarantee that the layout or style of any accommodation offered to you will be the same as that depicted. Neither Coventry University nor FutureLets guarantee that any accommodation offered to you will come with any particular contents, furniture or facilities other than those expressly stated as being available in each property as set out on the Coventry University website.