Our plans to welcome students to campus in September

Our plans to welcome students to campus in September

Teaching and learning from September 2020 | Campus access and services from September 2020 | Health and safety measures from September 2020

If you are studying in the current May-September semester/block, please refer to the latest FAQs for the current teaching period.

How we will deliver courses while prioritising health and safety

We are fully committed to delivering as much on-campus learning and the widest university experience possible from September 2020*. Based on current government guidelines, our campuses will reopen for teaching in the autumn semester/block from the following dates, based on your location:

  • Coventry University – 14 September 2020
  • Coventry University London – 21 September 2020
  • CU Coventry – 21 September 2020 (Block 1)
  • CU Scarborough – 21 September 2020 (Block 1)
  • CU London (Barking and Dagenham) – 21 September 2020 (Block 1)
  • CU London (Greenwich)** – 21 September 2020 (Block 1)
  • Coventry University Wroclaw – 21 September 2020 (Block 1)

Subject to there being any changes in government advice, we will be offering a blend of on-campus learning and online learning to ensure you have a consistent and high-quality experience. We hope on most courses to provide at least five hours of on-campus timetabled learning per student each week during each semester/block, with the remainder delivered online. Please note that the number of students we can accommodate on campus and in classrooms is worked out based on current government advice, which is subject to change.

If you are a new student, you will have a comprehensive online induction before you begin your study in September. Access to online induction will be available from mid-August as soon as your place is confirmed. Returning students will receive communications via email to provide an update of all the information needed before the start of the semester. Our approach is based on four key principles:

  • the safety and wellbeing of all students and colleagues is paramount
  • integrity and depth of the educational experience
  • flexibility in order to respond to changing circumstances
  • assurance of the quality of our offer

There are a number of elements to our approach:

Blended learning

Blended learning means that courses will be delivered via a mix of on-campus and online activity. Our on-campus delivery will be carried out in line with government advice and instruction, including the appropriate social distancing requirements. It is your choice whether to attend on-campus delivery initially or not; for international students this is subject to any Tier 4 visa requirements specified by the Home Office.

If you are unable to join us on campus at the start of your course, we are offering a fully online route for many of our courses as long as there are no specific requirements for on-campus activity (e.g. laboratory, workshop, simulation sessions) that cannot be managed online.

Our timetabling will be managed to avoid large gatherings of students and to minimise the number of days per week that commuting students will need to travel onto campus. You will be taught in the same small groups (pods) for any on-campus activities – e.g. tutorials, laboratories, studios, practical assessments etc. Assessments will normally be completed and submitted online.

All of our courses and modules will be delivered on the Aula learning experience platform from September 2020. This mobile-first teaching and learning platform is simple to use and will allow you to have online conversations with your lecturers and fellow students more easily. Hundreds of our students have already used and liked it. As the first UK university of our size to use Aula, the platform is designed to enhance and strengthen the way we deliver teaching and learning, now and into the future, whether this is online, on-campus or a blend of both.

Campus management

We are putting in place a number of additional health and safety measures across all our campuses. These include:

Enhanced Building Hygiene
  • High traffic common areas in university buildings on campus will receive a regular deep clean with anti-viral disinfectant.
  • Day cleaning staff will focus on cleaning touch points using anti-viral disinfectant.
  • Hand sanitiser points and anti-viral wipes will be available in all university buildings.
  • Mobile sanitising stations will be installed in all university building main entrances and on each floor.
  • Alterations will be made to increase ventilation within university buildings where reasonably practicable
  • ‘Fogging’ of areas will take place where appropriate. This is a method of deep cleaning which disinfects the air and surfaces within an office/workspace.
Social distancing
  • Social distancing signage, floor markings, queuing and one-way systems will be in place on campus  
  • Restricted numbers will be permitted in buildings to encourage social distancing.
  • Student numbers will also be managed in other areas including the library, social and other informal campus areas.
  • We will instigate a booking system for spaces that are popular, such as the library, to make sure all students have the opportunity to access them.
Catering
  • A queue management system, distancing markings on the floor, and clear signposting will be set up in all catering outlets to be operational in September.
  • Tables and seating capacity will be reduced with recommended spacing for socially distanced seating areas.
  • All food and drink will be served in disposable boxes, with disposable cups, cutlery and napkins. We will endeavour to use recyclable materials wherever possible.
  • You will be able to eat your own food in all our catering outlets
  • Sanitising stations will be available in all catering outlets.
  • Multiple kiosk-style catering facilities will be introduced to reduce queuing and to distribute demand.
  • All surfaces within catering areas will be regularly cleaned with anti-viral disinfectant.
  • A cashless payment systemwill be in place across all outlets
  • It is expected that some on-site catering provisions will be open during the phased return to campus, however these will be on reduced hours and will vary by campus. All will offer takeaway, however there will be limited seating provided in most outlets to comply with social distancing measures.

Welfare and mental health support

We are committed to providing you with a high level of wellbeing support and, from the start of the autumn semester/block, all of our normal services will continue to be available, whether online or in person (at a safe distance). These include:

  • Access to our counselling and mental health service
  • A dedicated team of welfare and disability advisors providing advice and support
  • Access to our suite of Connections Matter resources designed to help you stay connected and healthy, both mentally and physically
  • Access to Togetherall (formerly  Big White Wall), a completely anonymous digital mental health support service available online 24/7 for students and staff to express themselves freely and openly
  • Support to register with a doctor (GP)

If you are a new student, you will have an induction before you begin your study in September, which will introduce you to all of the support available and how to access it.

To explore the range of services we offer, visit

Student activities, sports and leisure

As with all of our facilities, the health and safety of our students and staff is our top priority. We are following government advice to ensure a carefully planned, phased approach to our reopening when we are able to do so. All of our sports and fitness activities have been risk assessed and we will continue to review and update to follow health and safety best practice. You can find out more in our FAQ about our sports facilities.

The Students’ Union is planning its Welcome Week activities to ensure that there is a good mix of digital and in-person activities, which follow the latest social distancing guidance. There will be Welcome Events throughout the week and beyond, including fairs and social events, where you will make new friends, find out about sports and societies, and discover how to get involved in lots of activities.

The SU is developing risk assessments with its societies to ensure that their events and any volunteering opportunities have appropriate measures in place.

Flexibility in our university-owned accommodation

If you are joining us in September, the normal process for booking university-owned accommodation will still apply. We are now processing applications for accommodation and will do this in date order of application.

Additional health and safety measures will be in place and each on-campus accommodation block will receive a regular deep clean with anti-viral disinfectant for all high traffic common areas. Cleaning during the day will focus on touch points. Hand sanitiser points and anti-viral wipes will also be available in all on-campus blocks, and social distancing measures will be introduced.

We appreciate you may have concerns about your accommodation agreement if we were forced to close the campus for an extended period of time. We have therefore amended our ‘Licence to Occupy’ agreement, meaning you would be able to surrender your Licence to Occupy (if you wish), and the financial commitment that goes with it, if the campus has to close for a period of 21 consecutive days or more.

Please note, this information relates only to university-owned accommodation with FutureLets. Partner accommodation will have their own booking and cancellation policies.

Additional information regarding accommodation for September 2020 can be found on the accommodation frequently asked questions webpage. 

*We know how important it is that you have all the information you need to plan for September and we are committed to following UK Government and Public Health England advice and recommendations regarding COVID-19. We will keep you regularly updated as the situation progresses. The plans for 2020/2021 academic year may change if there are any changes in UK Government policy, advice or guidance.

**If you are due to continue your studies with us at CU London (Greenwich), you will receive a separate communication regarding block 1 teaching and enrolment directly, in due course.

Further information

The following set of FAQ answers is for all our students: 

  • Coventry University, Coventry
  • Coventry University London Campus (Liverpool Street and Cutlers Exchange)
  • CU Coventry
  • CU London (Barking and Dagenham)
  • CU London (Greenwich)
  • CU Scarborough

 Information for students studying in the current May-September semester/block

International students

Additional information for current and prospective international students can be found on the International Students COVID19 Frequently asked questions webpage

Placement students

Additional information for placement students is currently available on the dedicated web page for students on placement or studying abroad.

Postgraduate Researchers

Additional information for our postgraduate candidates can be found on the PGR pre-arrival and enrolment information page.

Teaching and learning from September 2020

Subject to there being any changes in government advice, we will be offering a blend of on-campus learning and online learning.

If you are unable to join us on campus at the start of your course, we are offering a fully online route for many of our courses for the next acadmic year as long as there are no specific requirements for on-campus activity (e.g. laboratory, workshop, simulation sessions) that cannot be managed online. It is your choice whether to attend on-campus delivery initially or not; for international students this is subject to any Tier 4 visa requirements specified by the Home Office.

If you are a new student, you will have a comprehensive online induction before you begin your study in September. Access to online induction will be available from mid-August as soon as your place is confirmed.

On the blended mode of delivery (a combination of online and timetabled on-campus delivery), most courses will have at least five hours of on-campus timetabled learning per student each week during each semester/block, with the remainder delivered online.

You can view your timetable via the timetable app on the Student Portal. Only your on-campus and ‘real-time’ online sessions will appear in your timetable for the September-January semester/block. All other sessions/materials will not appear in your timetable, and will be accessible via Aula as directed by your Course Director.

Please note that the number of students we can accommodate on campus and in classrooms is worked out based on current government advice, which is subject to change.

If you are having an issue with your timetable, including missing or incorrect information, please speak to the Student Engagement Centre for support to resolve the problem.

Timetables are available to view via the timetable app on the Student Portal.

Please note, your timetable can only be made available to you once you have completed your enrolment. This will initially be a draft timetable and it can take up to two working days for this to be finalised. You might see multiple repeat sessions on your provisional timetable in the interim until it is finalised. Please check regularly for updates. Online learning materials are available in the interim via Aula.

If you are having an issue with enrolment or your timetable, including missing or incorrect information, please speak to the Student Engagement Centre for support to resolve the problem.

Online learning comprising online seminars, discussion and directed activities, will take on average 15-20 hours per week, with the rest of the time focused on self-directed learning and assessments.

Courses and modules will be delivered on the Aula learning experience platform from September 2020. This is where you will access your learning materials and connect with lecturers, tutors and others on your course easily.

Aula is designed to be social, with conversation and engagement at the heart of the student learning experience. It is mobile friendly so you will be able to access learning on a range of devices. The look and feel is similar to social media platforms, and aims to create an online community which supports students with the social side of learning that you would usually receive when attending lectures in person.

Social distancing requirements mean that on-campus activity has to be reduced. Timetabling will be managed to avoid large gatherings of students and to minimise the number of days per week that commuting students will need to travel onto campus, and students will be taught in the same small groups for any on-campus activities e.g. tutorials, laboratories, studios, practical assessments etc. – these will be referred to as ‘pods’.

For the safety of all students, wherever possible, you are encouraged to only attend campus for your timetabled learning, for one-to-one appointments, and when using booked study spaces.

Following government guidance, there will be no lectures taking places on campus, these will be recorded and shared online for students to access and refer back to.

More information about safety measures and what campus will look like can be found in the health and safety and campus access and services FAQs.

Our teaching and learning delivery model for the 2020/21 academic year provides two different modes of study: fully online or ‘blended’ (where you will have online delivery combined and some timetabled on-campus learning). Overseas or UK students who cannot attend campus due to health reasons or other restrictions can follow the online arrangements (for applicable courses only). You will be able to select your preference during online enrolment. Your Course Director and Module Leaders/Tutors will be able to share further details about your individual learning as the next semester/block begins.

A student may be able to transfer to the blended mode of delivery (a combination of online and timetabled on-campus delivery), subject to any restrictions, including travel and Tier 4 visa requirements specified by the Home Office. If you wish to do this, you should contact your Course Director and they can discuss this with you.

A ‘pod’ is a group of students who are taught together to reduce the number of people they are in contact with.

Pods are not the same as bubbles in schools. A bubble is a group of students who only ever stay in one physical classroom with the same peers and the same teacher.

In your pods, you will:

  • Use different rooms (especially where they are accessing specialist facilities)
  • Be co-taught with other pods when using larger spaces
  • Have more than one member of staff teaching you

On-campus students should still not be in ‘close contact’ even when they are part of a pod, and should still adhere to 1m+ government rules of social distancing.

Pods will be made up of a maximum of 30 students, apart from in exceptional circumstances where key activities cannot be delivered online or through smaller groups and the activity has been suitably risk assessed.

Yes, you will have access to some on-campus practical sessions, although the on-campus teaching hours will be reduced to ensure government social distancing guidelines are met. You will be taught in the same small groups (pods) for tutorials, laboratories, studios, practical assessments etc. Your Course Director/Module Leader/Tutor will be able to give you more information about what this will look like once your timetable has been released.

Wherever possible and practical, assessments will be completed and submitted online, and on-campus assessments will be converted to online assessments. This is to ensure that where on-campus or specialist facilities are essential for an assessment, there is maximum availability. We are not planning on having on-campus exams except for where there is a specific requirement of a course. You will be advised about your specific assessments by your Module Leader/Tutor, or will be able to find the information you need in Aula.

You can access 24/7 support from IT Services (ITS) through the new ServiceNow Portal. This easy-to-access service replaces the previous ITS email service.

  • Log and manage a request/issue with ITS at any time

Use the ‘Request something’ button to request IT support or use the ‘Something is broken’ button to report technical issues.

These features replace our previous email service.

  • Explore the Self-help Knowledge Portal

Get quick answers to your questions and find articles to resolve common issues without the need for ITS assistance. Use the search to explore the Self-Help Knowledge Portal

Explore the full range of these resources via the ‘Self-help’ button ServiceNow homepage.

  • Book a call back

The ‘Book a phone back’ button also gives you the option to book a call back at a time suitable for you.

Alternatively, you can join the live queue for support over the phone by calling +4424 77657777.

  • Further information

If you have any questions you can use the ‘Ask a “How to” Question’ button found in ‘Request something’. This will direct you to the Service Desk, who can look to answer your query.

IT Tech Bar in the Lanchester Library

The IT Tech Bar in the Lanchester Library at our Coventry University campus has reopened for pre-booked face-to-face appointments only, Monday to Friday, 08:30 - 16:00.

You will only be allowed into the Lanchester Library past the entrance gates if you have booked a study space through LibCal or have an appointment with another service in the building, such as the IT Tech Bar.

You can book either a face-to-face or telephone appointment via ServiceNow. Find out more about what to expect at your appointment and the health and safety measures in place.

If you have a medical condition, disability or neurodiverse condition and you are worried about the changes to the delivery of your teaching and learning, or anything else, please contact the Disabilities Team by emailing disabilityadvisor.ss@coventry.ac.uk or  welfare.cus@coventry.ac.uk  if you study at CU Scarborough.

Whilst we are currently unable to offer face-to-face appointments, we are still able support you so do not feel that you are alone. You can book a phone call or Microsoft Teams video call (accessed via office 365), just let us know how you want the Disabilities Team to contact you and provide up to date contact details when you book.

For further information and support, please visit the relevant website:

You should discuss your situation with your Course Director/Module Tutor who can offer you guidance and support on managing your workload.

You can also speak to your registry team about applying for extensions on assessments deadlines or deferrals on assessments until the next academic year.

You can also apply to defer or temporarily withdraw from your course and you should discuss this with both your Course Director/Module Tutor and registry team. Deferring or withdrawing will have an impact on your progression and completion timeframes, so make sure you discuss these options in full to ensure that you understand the implications it will have on you and your studies. 

You may also be able to switch from blended (on campus and online) learning to fully online, subject to any restrictions. If you wish to do this, you should contact your Course Director and they can discuss this with you.

If you have symptoms of COVID-19, or have been told to self-isolate, stay at home and report it to us.

For any illness, you should contact your registry team and let them know the module code, date and time of session, and the reason for your absence.

FAH – registryenq.fah@coventry.ac.uk
EEC – facultyregistry.eec@coventry.ac.uk
FBL – facultyregistry.fbl@coventry.ac.uk
HLS – registry.hls@coventry.ac.uk

Coventry University London – registry.london@coventry.ac.uk
CU Coventry – registry.cuc@coventry.ac.uk
CU Scarborough – registry.cus@coventry.ac.uk  
CU London – registry.cul@coventry.ac.uk

Courses and modules will be delivered on the Aula platform from September 2020, enabling you to access lectures and resources online, so you can catch up on anything you might miss.

If you had opted for blended learning (on campus and online), you may be able to switch to fully online, subject to any restrictions. If you wish to do this, you should contact your Course Director and they can discuss this with you.

We’re aware that the next academic year will bring a degree of uncertainty with the potential for some periods of greater restrictions in place, some students needing to shield or isolate for their protection, and some students choosing not to come to campus. Where you are not able to return to campus, we are offering a fully online route for many of our courses for the next acadmic year as long as there are no specific requirements for on-campus activity (e.g. laboratory, workshop, simulation sessions) that cannot be managed online.

Course information, materials and content will be available online through the Aula learning experience platform, our online library services and more.

If you were studying with us between March and May 2020 then the No Detriment Commitment in relation to how your award (e.g. degree classification) is calculated will apply to your course until you complete your studies.

Yes, the academic year structure will remain the same. Our campuses will re-open for teaching from September on the following date:

  • Coventry University – 14 September 2020
  • Coventry University London – 21 September 2020
  • CU Coventry – 21 September 2020
  • CU Scarborough – 21 September 2020
  • CU London (Dagenham)* – 21 September 2020
  • Coventry University Wroclaw – 21 September 2020

*If you are due to continue your studies with us at CU London (Greenwich), you will receive a separate communication regarding block 1 teaching and enrolment directly in due course.

These measures apply to all undergraduate and postgraduate taught courses, at all of our locations.


Campus access and services from September 2020

We are fully committed to delivering as much on-campus learning and the widest university experience possible from September 2020. Based on current government guidelines, our campuses will reopen for teaching in the autumn semester/block from the following dates, based on your location:

  • Coventry University – 14 September 2020
  • Coventry University London – 21 September 2020
  • CU Coventry – 21 September 2020 (Block 1)
  • CU Scarborough – 21 September 2020 (Block 1)
  • CU London (Barking and Dagenham) – 21 September 2020 (Block 1)
  • CU London (Greenwich)* – 21 September 2020 (Block 1)
  • Coventry University Wroclaw – 21 September 2020 (Block 1)

Subject to there being any changes in government advice, we will be offering a blend of on-campus learning and online learning to ensure you have a consistent and high-quality experience.

If you are unable to join us on campus at the start of your course, we are offering a fully online route for many of our courses for the next academic year as long as there are no specific requirements for on-campus activity (e.g. laboratory, workshop, simulation sessions) that cannot be managed online.

*If you are due to continue your studies with us at CU London (Greenwich), you will receive a separate communication regarding block 1 teaching and enrolment directly, in due course.

We have been piloting the opening of a number of our buildings during the lockdown period, and will make appropriate use of most of these spaces when we welcome you in September. It is anticipated that the majority of student buildings will be open in some form, but we will only open buildings when we are sure we can do so in line with government advice and instruction, including the appropriate social distancing requirements.

Additional health and safety measures, including limits on capacity, will apply across all of our buildings, and you can find more information in the health and safety FAQs section. More information about building and room information for timetabled teaching and learning can be found in the Teaching and Learning FAQs.

The Lanchester Library at our Coventry campus reopened on Monday 3 August with changes made to operations and spaces to ensure an environment that is as safe and accessible as possible. See more information in the next FAQ.

The Lanchester Library at our Coventry campus reopened on Monday 3 August with changes made to operations and spaces to ensure an environment that is as safe and accessible as possible.

A new resource booking tool – LibCal – can be used to book a variety of study spaces, including group study rooms. You can also book one-to-one appointments with the Academic Liaison Librarian for your subject, a sigma Maths and Stats Advisor, or a member of the Centre for Academic Writing team.

If you need a printed copy of a book, you can place a booking through the library online catalogue, Locate. Our staff will retrieve the item for you, and you will be able to collect it on the next working day from our collection area at the main entrance to the Library. The LibGuide on click and collect gives more information on what to do. Books can be returned to the Welcome area at the main entrance to the library without booking.

As of Saturday 8 August, in line with government guidance, face coverings are mandatory in libraries and you will be required to wear one when inside any of our library facilities on our campuses.

You will only be allowed into the Lanchester Library past the entrance gates if you have booked a study space through LibCal or have an appointment with another service in the building e.g. the IT tech bar. Click and collect and book returns are located in the Welcome area of the Library. You will need your ID card to enter from the Gosford Street entrance and to exit towards the Frank Whittle building. You will not be able to take up a space booking unless you also have your ID card.

Please see our working in the Library (on Libguides) guidance for the specific safety measures in place, and also our COVID FAQs for general information on our services at this time.

Coventry University London Library

The Coventry University London Library will reopen for the start of the autumn term, with changes made to operations and spaces to ensure an environment that is as safe and accessible as possible.

Study spaces, including spaces at Cutlers Exchange must be booked in advance. You can also book an online appointment with members of the Academic Support Unit team.

 

If you need a printed copy of a book, you can place a booking through the library online catalogue, Locate. Our staff will retrieve the item for you, and you will be able to collect it on the next working day from our collection area. Books can be returned to University House reception without booking.

Face coverings are mandatory in libraries and you will be required to wear one when inside any of our library facilities on our campuses.

You will only be allowed into the Coventry University London Library if you have booked a study space or if you have requested books via our Click and Collect service.

For up to date information about Coventry University London Library services, including study space reservation and click & collect service, go to our Libguides page

CU Group

The library facilities at our CU London (Barking and Dagenham, and Greenwich) and CU Scarborough campuses currently remain closed, but will be opening with changes made to operations and spaces to ensure an environment that is as safe and accessible as possible ahead of the start of the semester/block. Further details will be shared soon.

For the most up to date information about your library service, please visit:

To apply for ID cards, once you have enrolled, you can search 'first ID card' on wayfinder.coventry.ac.uk. Don't worry if your Student ID card arrives after you do, you will still be able to access everything you need.

If you are joining us in September, the normal process for booking university-owned accommodation will still apply. We are now processing applications for accommodation and will do this in date order of application.

Additional health and safety measures will be in place and each on-campus accommodation block will receive a regular deep clean with anti-viral disinfectant for all high traffic common areas. Cleaning during the day will focus on touch points. Hand sanitiser points and anti-viral wipes will also be available in all on-campus blocks, and social distancing measures will be introduced.

We appreciate you may have concerns about your accommodation agreement should we be forced to close the campus for an extended period. We have therefore amended our ‘Licence to Occupy’ agreement, meaning you would be able to surrender your Licence to Occupy (if you wish), and the financial commitment that goes with it, if the campus had to close for a period of 21 consecutive days or more.

Please note, this information relates only to university-owned accommodation with FutureLets. Partner accommodation will have their own booking and cancellation policies.

Additional information regarding accommodation for September 2020 can be found on the accommodation frequently asked questions webpage.

All contracts for university-owned accommodation will start on 1 September 2020. Students are welcome to move in from this time.

This also provides sufficient time to self-isolate before the September semester/block starts, if you are travelling from a country where self-isolation is required. Please notify reception on arrival of your requirement to self-isolate and accommodation staff can then support you with food delivery, waste removal, cleaning packs and wellbeing support for the period of isolation.

Please note, this information relates only to university-owned accommodation with FutureLets, and partner accommodation will have their own contracts and policies.

Additional information regarding accommodation for September 2020 can be found on the accommodation frequently asked questions webpage.

Wherever possible, you are encouraged to only attend campus for your timetabled learning, for one-to-one appointments, and when using booked study spaces.

However, we understand that many of you will commute to your campus or may have other reasons that mean you will need to stay on campus outside of your timetabled learning hours. We also understand that much of your university experience involves socialising with your peers outside of the learning environment.

In our open access spaces, such as The Hub at our Coventry campus, there will be designated seating areas for the consumption of food and for individuals/small groups to use without booking. To limit the number of people you are in close contact with while on campus, you are asked to only use these spaces with others from your ‘pod’ (see the Health and Safety FAQs for more information about pods) or with those you live with.

You are expected to respect all social distancing and health and safety measures in place across our campuses, inside and outside, and should always adhere to the latest guidance from the UK Government.

We are following UK Government advice to ensure a carefully planned, phased approach to reopening some of our sports facilities in Coventry from Monday 24 August. All facilities will be bookable including the gym. You can contact the sports centre reception to book spaces from 19 August (booking for week commencing 24 August and onwards). All of our sports and fitness activities have been risk assessed, and we will continue to review and update risk assessments and procedures to follow health and safety best practice and UK Government guidelines. See the Sport and Recreation Centre webpages for the latest information. Please note that the gym for residents at our Bishop Gate accommodation in Coventry is not currently scheduled to reopen.

Partner accommodation providers (non-university-owned) will have their own policies and restrictions regarding sports facilities.

Yes, the Students’ Union Welcome Week will include a mix of digital and in-person activities and events, which follow the latest social distancing guidance. There will be Welcome Events throughout the week and beyond, including fairs and social events, where you will make new friends, find out about sports and societies, and discover how to get involved in lots of activities.

The SU is developing risk assessments with its societies to ensure that their events and any volunteering opportunities have appropriate measures in place.

For the latest information, please visit the CUSU website.

The Student Engagement Centre (SEC) team can help to connect you with a range of expert support, whether that’s an academic tutor or one of the many dedicated student services.

The SEC team are trained to listen, and will treat all enquiries professionally and with discretion.

You can contact them on +442477 656565 between 07:00-22:00 Monday to Friday and 08:00-14:00 on Saturdays, or by emailing engagement@coventry.ac.uk,

They are also available to talk to on-campus, at information points or reception desks.

All services will be available, whether online or in person (at a safe distance). These include:

  • Access to our counselling and mental health service
  • A dedicated team of welfare and disability advisors providing advice and support
  • Access to our suite of Connections Matter resources (requires university login) designed to help you stay connected and healthy, both mentally and physically
  • Access to Togetherall (formerly Big White Wall), a completely anonymous digital mental health support service available online 24/7 for students and staff to express themselves freely and openly
  • Support to register with a doctor (GP)

If you are a new student, you will have an induction before you begin your study in September, which will introduce you to all of the support available and how to access it.

To explore a range of the welfare services we offer, please visit the appropriate site information:

Inappropriate behaviour including harassment towards students or staff is not tolerated at Coventry University Group. You can report harassment anonymously, log a report, or request to speak to a case manager in confidence. The role of the case manager is to assist you in understanding the various options available to you and to provide you with support in making a decision about the best option for you. The case manager may seek to refer you to appropriate sources of support and/or help to manage any subsequent actions taken.


Health and safety measures from September 2020

We have been conducting pilot exercises on our sites throughout lockdown to ensure that all necessary health and safety measures are in place when we reopen campus buildings.

Government guidance on social distancing currently suggests a safe distance of 2 metres or 1 metre+ when 2 metres isn’t possible. Across our campuses, we are putting in place the following measures to comply with government guidance:

  • Installing signage, floor markings, queuing and one-way systems.
  • Changing the layout of workstations and seating areas to ensure social distancing can be maintained.
  • Timetabling the use of facilities and implementing booking systems.
  • Reducing the capacity of rooms and buildings, including the library, social and other informal campus areas.
  • Establishing teaching and learning ‘pods’ to reduce the number of people you are in contact with. More information on ‘pods’ is available in the next FAQ.
  • Adding protective screens and barriers at reception desks and information points.

Students will be taught in groups referred to as ‘pods’ to reduce the number of people you are in contact with.

Pods are not the same as bubbles in schools. A bubble is a group of students who only ever stay in one physical classroom with the same peers and the same teacher.

In your pods, you will:

  • Use different rooms (especially where accessing specialist facilities)
  • Be co-taught with other pods when using larger spaces
  • Have more than one member of staff teaching you

On-campus students should still not be in ‘close contact’ even when they are part of a pod, and should still adhere to 1m+ government rules of social distancing.

Pods will be made up of a maximum of 30 students, apart from in exceptional circumstances where key activities cannot be delivered online or through smaller groups and the activity has been suitably risk assessed.

We have been conducting pilot exercises on our sites throughout lockdown to ensure that all necessary health and safety measures are in place when we reopen campus buildings.

Enhanced building hygiene measures include:

  • High traffic common areas in university buildings on our campuses will receive a regular deep clean with anti-viral disinfectant.
  • Day cleaning staff will focus on cleaning touch points using anti-viral disinfectant.
  • Hand sanitiser points and anti-viral wipes will be available in all university buildings.
  • Mobile sanitising stations will be installed in all university building main entrances and on each floor.
  • Alterations will be made to increase ventilation within university buildings where reasonably practicable.
  • ‘Fogging’ of areas will take place where appropriate. This is a method of deep cleaning which disinfects the air and surfaces within an office/workspace.

In line with current government guidance, face coverings will need to be worn in shops and takeaway food outlets on and off campus until outside or in a designated seating area. See more information on the use of face coverings in the next FAQ.

We have been conducting pilot exercises on our sites throughout lockdown to ensure that all necessary health and safety measures are in place when we reopen campus buildings.

Health and safety measures at catering facilities on campus include:

  • A queue management system, distancing markings on the floor, and clear signposting will be set up in all catering outlets to be operational in September.
  • Tables and seating capacity will be reduced with recommended spacing for socially distanced seating areas.
  • All food and drink will be served in disposable boxes with disposable cups, cutlery and napkins. We will endeavour to use recyclable materials whenever possible.
  • You will be able to eat your own food in all our catering areas.
  • Sanitising stations will be available in all catering outlets.
  • Multiple kiosk-style catering facilities will be introduced to reduce queuing and to distribute demand.
  • All surfaces within catering areas will be regularly cleaned with anti-viral disinfectant.
  • A cashless payment system will be in place across all outlets.
  • It is expected that some on-site catering provisions will be open during the phased return to campus, however these will be on reduced hours and will vary by campus. All will offer takeaway, however there will be limited seating provided in most outlets to comply with social distancing measures.

In line with current government guidance, face coverings will need to be worn in shops and takeaway food outlets on and off campus until outside or in a designated seating area. See more information on the use of face coverings in the next FAQ.

UK Government guidance states that, as of 24 July, wearing face coverings is mandatory on public transport, in shops and inside takeaway food outlets until outside or in a designated seating area. This means if you’re travelling to or from campus on public transport, you must wear one, and you must wear one inside any shops or takeaway food outlets on campus.

From 8 August, in line with government guidance, face coverings are also mandatory in libraries, places of worship, and indoor entertainment venues, including cinemas, theatres and music venues. Again, this means you will be required to wear a face covering when inside any of these types of facilities on our campuses.

It will remain optional on other areas of campus – if there are learning environments where a risk assessment has been identified and it is essential for you to wear one, you will be notified beforehand, and PPE facemasks will be available. We strongly encourage everyone to consider wearing one, particularly when moving around campus buildings, meeting people you do not normally meet, and where social distancing may be difficult.

Face coverings are not classed as personal protective equipment (PPE). There is government guidance on what constitutes a face covering, when to wear one, and how to make your own.

It is really important to remember that face coverings are not a replacement for other ways of managing your safety – such as increased handwashing or maintaining 2m social distancing.

We recognise that for some people, wearing a face covering may present difficulties. For example, people who are asthmatic, or who have hearing difficulties and may need to see others’ faces to understand what is being communicated. Please be mindful that people may choose to wear, or not wear, a face covering for good reason – find out more about exemptions to wearing face coverings. Discrimination or inappropriate behaviour towards students and staff, whether they are wearing a face covering or not, will not be tolerated.

PPE face masks, as opposed to face coverings, will be provided in learning environments where a risk assessment has identified an essential need for you to wear one.

Face coverings, including for travel to and from campus, will not be provided, but they will be available to purchase from outlets on campuses.

It is really important to remember that face coverings are not a replacement for other ways of managing your safety – such as increased hand hygiene or maintaining 2m social distancing.

Student Ambassadors will act as ‘hosts’ in open access buildings to encourage appropriate behaviour as required; however, all staff and students are expected to respect all social distancing and health and safety measures in place.

Access to student buildings will be via entrances monitored by these Student Hosts, who will take a ‘meet and greet’ approach to supporting students with finding their way across campus and to buildings, encouraging social distancing, and queuing outside buildings.

There will be posters and floor stickers inside every building displaying a range of health and safety messages and measures for you to follow. Take a look at what the signage looks like.

The main symptoms of COVID-19:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

If you have any of these symptoms, even very mild, you must:

If you test positive for COVID-19, you'll be contacted by email, text or phone by the NHS Test and Trace service. Test and Trace helps to identify people you have been in ‘close contact’ with so they can be advised to self-isolate and limit the spread.

We are working closely with the service to support and speed up this important work.

We are working closely with the NHS Test and Trace service to help identify those who may have been in ‘close contact’ with a positive case in our community as quickly as possible by implementing contact tracing measures across our campuses.

What is ‘close contact’?

Usually, only people who have had ‘close contact’ with a person who has tested positive for COVID-19 are considered at risk of becoming infected.

Close contacts include:

  • People you live with.
  • People you have had physical contact with or have been close to; for example, those who have been within 2 metres for 15 minutes or within 1 metre for 1 minute.
  • People you have shared a car with.

As a close contact of a person who has tested positive for COVID-19, you will need to follow the UK Government guidelines in place at the time, including any requirement to self-isolate.

Self-isolate when told to

If you are asked to self-isolate because you have been in close contact with someone who has COVID-19, it is vital you do so. Please do not come to campus. Instead stay at home and let us know using our coronavirus reporting forms or by emailing virusinfo@coventry.ac.uk so that we can offer you appropriate support.

Keep a contact record – we recommend you keep a diary of the people you have been in close contact with each day. This will help if you are asked to share this information.

Keep contact to a minimum – try to reduce the number of people you have contact with, particularly ‘close contact’ with anyone other than those you live with. We have reduced teaching groups to smaller sized ‘pods’ to help support this.

Minimise the time you spend on campus – wherever possible, you are encouraged to only attend campus for your timetabled learning, for one-to-one appointments, and when using booked study spaces.


Further general FAQs

We appreciate that many people remain concerned about COVID-19 and want to know about our ongoing response and planning.

Senior management across our locations in Coventry, London and Scarborough continue to co-ordinate our response using the advice of the UK Government and public health officials. Health and safety is a priority and we continue to take a co-ordinated and informed approach. We have a number of staff who are experienced in dealing with public health issues and we are taking all required steps and precautions in line with official advice.

Please visit the Department of Health and Social Care website for the latest information. We continue to liaise with officials from Public Health England and are constantly monitoring for updated advice, and continue to update the information provided on the staff and student portals in line with this.

Please follow advice from the government and check the advice regularly as the government continues to review its guidance.

Following government and public health advice, we regrettably had to cancel our graduation ceremonies in March/ April and July.  So as not to disadvantage students due to graduate, certificates were posted to home addresses. We want to mark the great achievements of everyone who was awarded their degree in July, and will share more information in due course.

For further information, Coventry University and CU Group students should email graduation.reg@coventry.ac.uk and Coventry University London students should email graduation.culc@coventry.ac.uk.

Coventry University ranked 15 in the UK
Coventry University awarded TEF GOLD Teaching Excellence Framework
University of the year for student experience
QS Five Star Rating 2019
Coventry City of Culture 2021