From your first day to graduation and beyond, Customer Services is here to help you access expert support, stay on track and make the most of your time with us. No matter which campus you study at, our role is to connect you to the right people, services and information at the right time, so you can stay on track and focus on your studies.
Support that works around you
We make it easy to get help, stay informed and feel connected. Whether you have a quick question, need help with a process or want guidance on where to turn next, our team is here to listen, advise and connect you to the right support.
We will make sure you reach the right service without being passed between teams.
How to get help
Visit us on campus
Speak to our team in person at our Customer Service desks.
Email us
Receive clear, detailed responses at a time that suits you: engagement@coventry.ac.uk
Call us
Get immediate advice when you need it most: +44 (0)24 7765 6565
Student Central
Our 24/7 self-service support tool with integrated AI search to help you get the answers you need quickly. Access Student Central.
If you are not sure who to contact, it isn’t a problem. We will connect you to the right person, whether that is Customer Services, your academic team or a specialist support service.
All enquiries are handled professionally and in confidence.
What we can help you with
- Understanding university processes, including practical tasks such as generating Student Status Letters or updating your contact information
- Questions about your course or student life
- Accessing specialist academic and support services
- Guidance during key points in your studies and help navigating important milestones
- Connecting you quickly to the right person, team or service
Staying informed and connected
We stay in touch throughout your time with us, so you feel supported, informed and part of the community.
From day one
- Welcome and check-in support as you start
- Help settling in, setting up systems and understanding expectations
- Guidance on navigating university life and finding the right support
Throughout the journey
- Proactive contact at key milestones and pressure points in the student journey
- Updates, student news, opportunities, events and support
- Consistent guidance to help you make sense of university life
We also stay connected after you graduate, sharing guidance and opportunities as you take your next steps.
Information when you need it
We make sure you receive the right information at the right time, so you always know what to do next. Our team is trained to listen carefully and compassionately, treating every enquiry professionally and confidentially, with your information kept within the university.
- General updates and notices
- Student life, events and opportunities
- Finance and cost-of-living information
- Wellbeing and safety support
- Careers and future opportunities
We may use engagement data, such as attendance or activity on learning platforms, to identify when you might need extra support. If we do, we will contact you to understand your situation and offer help.
Student Success
Alongside our core support, you’ll have access to a dedicated Student Success Coach who works with you throughout your studies.*
Your coach can help you:
- Set goals and plan your progress
- Work through academic or personal challenges
- Build skills for your future.
This one-to-one support helps you stay focused, confident and on track achieve your goals.
Learn more about Student SuccessA joined-up approach
Our teams work together to make sure your experience is straightforward and consistent. Wherever you start, we’ll help you get the support you need.
