Continuing professional development (CPD) and short courses

Open CPD course terms and conditions UK based delivery

1. These terms
• These are the terms and conditions on which we, CU Services Limited, supply Coventry University Group open continuing professional development courses to you. We will provide you with the applicable CPD course as described on our website and selected via our registration form (Services), in accordance with these terms and conditions.
• Your contract is with CU Services Limited (company number 06641089), the business interface and wholly owned subsidiary of Coventry University (Coventry/us/we). We may sub-contract some or all the Services to Coventry University or another member of the Coventry University Group (or both). We may also use a trusted third party to support with our delivery of the Services.
• These terms and conditions tell you who we are, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Please read these terms and conditions carefully before you submit your order to us via our online registration form for the applicable Service.
• In addition to these terms and conditions, any specific Service requirements as detailed on our website or otherwise made known to you at the point of registration also form part of the contract between us for the Services.
  
  
2. Booking process and entry requirements
   • To submit an order for Services, you must complete the applicable registration form available on our website and pay the applicable course fee if self-funding or provide written confirmation and a Purchase Order from your employer if they are paying the course fee. If your application is successful, and you satisfy the applicable entry requirements (if applicable), we will send you a booking confirmation at which point a contract will come into existence between you and us. The contract will continue until completion of the applicable course and for a further period of 10 days to allow the participant to download any course materials (if applicable) at which point, and subject to payment of all course fees in full, the contract shall expire without notice.
   • If you are an organisation making a booking on behalf of your employee(s):
     • it is your responsibility to ensure that all participants attending the course are aware of the terms of the contract and Coventry’s privacy notice and comply with the terms of the contract between us as if they were a party to it; and
     • references to ‘you’ in the contract are to be construed as references to your organisation and each participant (as applicable).
   • If you do not receive a booking confirmation, you must contact us (see contact details in clause 12 below). We have the right to refuse a place on the requested course if you do not have a booking confirmation email, or have an incomplete application or a participant fails to meet the entry requirements (if applicable).
   • The entry requirements for the chosen Service (if applicable) are detailed on our website and/or in the relevant registration form. Please review these requirements to ensure that you are eligible for entry to your chosen Service. If you:
     • do not have all of the relevant entry requirements;
     • fail to comply with our booking procedures;
     • fail to make payment in full if self-funding, or your employer fails to make payment in full; or
     • do not provide accurate and complete information in your registration form,

we have the right to cancel the contract and withdraw you from your course.

• It is your responsibility to ensure that you have all equipment and facilities necessary to participate in the applicable course as set out on our website, as part of the registration form, or as otherwise indicated by Coventry.
• It is your responsibility to ensure that you have all necessary approvals to participate in the course. We will not be responsible for any losses suffered by you if you fail to put these in place prior to commencement of the course.

3. Price and payment
   • The price for each Service (plus VAT (where applicable)) will be the price set out on our website and on the applicable registration form.
   • Self-funding participants must pay the course cost via the link provided as part of online registration form. All costs must be paid in full at the time of application. We do not accept deposits or payments in instalments.
   • If your employer is paying for your course and requires an invoice before making payment, you must provide written confirmation from your employer and a Purchase Order at the time of booking. Payment is due within 30 days of the date of the invoice. If your employer does not pay your fees, then you would need to pay the fees yourself. The fee quoted as part of the booking process is the self-funding price that you would be required to pay.
   • The course cost covers participation in the selected course only. Any additional costs will be made known to you as part of the booking process.
     
     
4. Your cancellation rights
   • Once we have accepted your application for the relevant Service by sending you a booking confirmation email, you have 14 days in which to cancel your acceptance (Cancellation Period) and you can do so for any reason. To exercise the right to cancel, you must inform Coventry of your decision to cancel this contract by a clear statement. You may use the model cancellation form at the end of this document, but this is not obligatory.
   • Subject to clause 3, if you cancel your acceptance within the Cancellation Period, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction except PayPal transactions which will be reimbursed by bank transfer, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement.
   • If you start your course within the Cancellation Period, which may happen, Coventry has the right to charge you a reasonable sum for the Services provided prior to your cancellation.
   • If you wish to cancel your place on the course after expiry of the Cancellation Period, provided that you cancel more than 4 weeks before the course start date, Coventry will refund 50% of the Charges to the participant. Less than 4 weeks before the course start date, you will not receive a refund.
     
     
5. Changes to Services
   • Coventry will make all reasonable efforts to deliver the course as part of the Services as described in our website and any materials published by Coventry.
   • Coventry reserves the right to vary arrangements or cancel the Services in circumstances which are beyond Coventry’s reasonable control. Examples of such circumstances may include (without limitation):

• the numbers recruited to a course are so low that it is not possible to deliver an appropriate quality of education or service to participants booked on it;
• the unexpected absence or departure of a key member of staff;
• acts of God, flood, earthquake, windstorm or other natural disaster, including epidemics of infectious disease, fire, explosion or accidental damage;
• collapse of building structures, failure of machinery, computers or vehicles;
• labour disputes, including strikes and industrial and other action;
• interruption or failure of utility service, including but not limited to electric power, gas or water;
• the acts, decrees, legislation, or restriction of any government.

• Where such events occur Coventry will seek to minimise the impact on the participant learning experience by, for example, where possible:
  • delivering a modified version of the same course
  • deferring your entry to a later cohort;
  • making available to affected participants such learning or other support and other services and facilities as it considers appropriate
  • offering affected participants the opportunity to transfer to another course (if applicable).

If this is not possible, we will issue a full refund. However, to the full extent that is possible under law, Coventry excludes liability for any loss and/or damage suffered by any applicant or participant as a result of those circumstances.  Note that Coventry does not exclude or limit in any way its liability for (a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors; or (b) fraud or fraudulent misrepresentation.

• In addition to the circumstances described above, Coventry is entitled to make reasonable changes to the Services where that will enable Coventry to deliver an equivalent or better quality of educational experience to participants booked on the course. Examples of such circumstances may include changes to:
  • the content and syllabus of the course where developments in the subject area make that necessary

• the location of the course
• the method of delivery of the course (for example, we may move courses online).

in making any such changes, Coventry will aim to keep the changes to the minimum necessary to achieve the required quality of experience.

• Coventry reserves the right to reschedule a course where this is not reasonably avoidable. In the unlikely event of this happening, participants will be notified as soon as possible. If a participant is unable to attend the rescheduled course, they can cancel their booking within 14 days of being notified of the alteration and receive a refund.
• You will be informed of any changes to learning support, services, assessments and facilities relevant to the Services you are undertaking by Coventry as soon as is practicable.

6. Course materials
   • We are the owner or the licensee of all intellectual property rights in our course materials. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
   • You may use such course materials only as part of your participation in the course and for your own personal learning. For the avoidance of doubt, you must not use any part of the course materials for commercial purposes.
   • If you make use of the course materials in breach of the contract, your right to use these materials will cease immediately and we shall be entitled to take any further action we consider reasonably appropriate to protect our legal rights.
7. Conduct
   • Coventry expects that its participants should conduct themselves appropriately whilst on campus. Coventry has a right to take appropriate action against any participant who fails to observe Coventry University Group rules, codes of conduct and codes of practice.  Such action could include Coventry terminating your Services.
   • Participants are also expected to respect Coventry’s commitment to diversity and equality. If it comes to the attention of Coventry that a participant has behaved in an inappropriate manner to a fellow participant or staff member, Coventry will take appropriate action which could lead to Coventry terminating your Services.
   • Participants found to have disrupted, obstructed or improperly interfered with the activities of Coventry and/or behaved in a manner which has damaged or could have damaged Coventry’s reputation, such as engaging in anti-social behaviour, will be subject to appropriate measures in Coventry’s discretion.
8. Complaints
   • If you think there is something wrong with your Service, you must contact our operations team via cpdcourses@coventry.ac.uk or +44 (0)24 7765 7688 (requesting EIO).

9. Data protection
   • Personal Data submitted by participants as part of the booking process and otherwise collected by Coventry as part of the Services will be stored and used in line with our privacy policy: CPD Privacy Notice
10. Access to materials
    • It is participants’ responsibility to login and gain access to Coventry University Group systems (if applicable) to enable you to access course materials as soon as possible after being told to do so.
    • If you fail to follow the joining instructions, Coventry cannot guarantee that you will have access to the applicable materials to enable you to complete the course and Coventry shall not be responsible for any loss incurred by the participant.
11. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. However, we are not responsible if the loss is:
      • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your booking meant we should have expected it (so, in the law, the loss was unforeseeable).
      • Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 3.
      • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
    • If you are purchasing the Services as a business customer, and your use of the Services is for the purposes of your trade, business, craft or profession, our liability for any loss you suffer in connection with your trade, business, craft or profession shall not exceed two times the amounts paid and payable to us pursuant to the contract.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the
12. How to contact us
    • If you need to contact us in relation to your booking, please get in touch with us via: cpdcourses@coventry.ac.uk or +44 (0)24 7765 7688 (requesting EIO)..
13. General
    • If any provision of the contract between you and Coventry is held to be void or unenforceable in whole or in part by any court or other competent authority, the contract shall continue to be valid as to the other provisions contained in it and/or the remainder of the affected provision.
    • The contract between you and Coventry can only be enforced by either you or Coventry. The contracts (Rights of Third Parties) Act 1999 does not apply.
    • The contract between you and Coventry shall be construed in all aspects in accordance with the English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

CU Services Limited, Coventry University, Priory Street, Coventry, England, CV1 5FB