We are delighted that you have chosen to study with us, and we can’t wait to get started. You will receive a variety of emails and instructions on how to enrol and access our systems, including your timetable. Below is key information on your enrolment process and what’s on during Welcome Week.
Enrolment and Your Student ID Card
You can find all the information about enrolment and collection of your Student ID card by visiting our enrolment page.
Your online induction
The online induction includes an introduction to the CU Group, hints and tips on student life, and instructions on accessing your course learning materials. You will be able to come back to this online induction at any time.
Online learning is new for many students, so the induction includes IT help to get you started:
How to set up your Microsoft Office 365 account
How to use AULA (Learning Experience Platform)
How to use Wayfinder (Online hub for navigating our services and viewing your timetable)
What’s on during Welcome Week
Meet the Customer Services Team
We are here for you, from the moment you enrol through to your graduation and beyond. No query is too big or too small for us.
An expert for you to speak to
We can help you access expert services, as well as guide you through processes such as generating Student Status Letters or updating your contact information. We aim to be a bridge between you and all areas of student life.
A friendly voice right from the start
We will be in touch with you when you first arrive, to welcome you and check that you are settling in OK. Tell us what you need (or what you need to know) and we will connect you to the best person to help, whether that’s us, an academic or one of our support services.
Support when you need it most
We utilise data including Touchpoint attendance data and engagement with our online platforms such as Aula to identify students who may be struggling to fully engage with their course. We know that this data does not always give us the full picture, so we will contact you to understand your situation and discuss how we can help to support you to succeed.