Challenging Conversations

Course Overview

The aim of this highly participative one-day workshop is to help participants to engage in more effective ‘challenging’ conversations exploring (for example) poor performance, inappropriate behaviour or issues of conflict.  You are invited to bring along current examples that you are wrestling with so that these can be explored during the workshop.

What will I get out of this course?

This is a highly participative programme; there will be plenty of opportunity to rehearse difficult conversations in small groups.

It will:

  • Explore the role of feedback as a management skill in a challenging or changing environment
  • Consider ways to harness emotional energy for a positive outcome
  • Develop your active listening skills
  • Use the conversation to agree an action plan for change

Topics covered include:

  • How ‘difficult conversations’ emerge, and why they are an important part of managing relationships and achieving a positive discipline culture at work
  • Ways to analyse a conversation: the Transactional Analysis model of individual behaviour
  • Listening skills
  • The 'win-win conversation
  • Practicing conversations
  • Peer and group reflection - what next?
Who is it for?

Staff with management responsibilities who wish to engage in one-to-one conversations with colleagues or team members which explore difficult areas such as poor performance, inappropriate behaviour or conflict.

Participant preparation needed?

To get the most out of the course, bring along current examples that you are wrestling with so that these can be explored during the workshop.

Length of course

1 day

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