Raising a concern or making a complaint

The Conciliation Scheme

Before making a formal complaint, you should try to resolve the issue informally within your academic school / college as outlined in Appendix 10 of the General Regulations.

Speak to your Tutor, Course Director, Head of School, or Registry as early as possible -  most issues can be resolved quickly this way unless you would prefer to seek impartial advice and support.

If you prefer impartial support, you can use the Conciliation Scheme. This offers a confidential and informal way to resolve complaints or concerns including requests to review results. We have several Conciliators available for you to talk to.

To access the scheme:

• Email conciliation.reg@coventry.ac.uk
• You’ll be connected with a trained Conciliator who can help you explore solutions.

More Information about the Conciliation Scheme is available on the University's Student Portal.

Making a formal complaint

If informal steps don’t resolve your issue, you can submit a formal complaint. The process has two stages:

1. Stage 1 - Handled by your school, college or department. Complaints should be submitted using the form available on the University website.
2. Stage 2 - if you’re not satisfied with the outcome of stage 1, you can escalate your complaint to the Vice-Chancellor’s office using the complaints.reg@coventry.ac.uk.

Note: Complaints about academic marks, grades or awards are not covered by this process. You’ll need to follow the Academic Appeals procedure.

The University’s complaints procedure is outlined in Appendix 10 of the General Regulations.