Student Handbook

Key information to note

This section provides essential guidance but is not part of the formal University regulations. If there’s any conflict, the formal regulations take precedence.

The term ‘University’

Whenever we mention ‘the University’ in the student handbook, we’re referring to all academic institutions within the Coventry University Group including Coventry University, Coventry University London, CU Coventry, CU Scarborough, CU London.

Email correspondence

• All official e-mail correspondence will be sent to your University email account. You can find information on how to set-up your student account on Student Central.
• We only respond to emails sent from your university email address.
• It’s your responsibility to check your inbox regularly. Missing important updates because you didn’t check your email won’t be accepted as a valid reason if you fail to meet any requirements.
• We do not offer e-mail forwarding to personal accounts.
• If you wish to continue using your university email account after you graduate, make sure to log in regularly. Once closed accounts cannot be reinstated.

Know what's expected of you

Make sure you read the key course information available on your online learning platform. This helps you understand what’s expected. Make sure you read:

• This student handbook
• Your course specification
• Your module information

Active learning

During your course, you’ll take an active role in your learning. This means working on your own and with others – through group projects, discussions in class and online activities. As you progress, your ideas and understanding will be challenged, helping you to gain fresh insights and useful skills you can apply in future employment and in everyday life.

Our Student Contract lays out our mutual responsibilities and aspirations.

Student code of conduct

The Student Code of Conduct can be found in Section 2 of the University’s General Regulations. In addition to guidance on study-related conduct, it sets expectations for student behaviour, including personal responsibility, respect for others, and care for the University community. Students are required to carry their ID cards, follow safety regulations, and respect campus property and facilities. The Code also covers conduct around drugs, alcohol, noise and games, and use of electronic devices and recordings. Following these guidelines supports a safe, positive campus environment.

Submitting documents

If you’re submitting documents to comply with University procedures (e.g. evidence to apply for extenuating circumstances) and they’re not in English, you must provide a certified translation. It‘s your responsibility to arrange this.

International student UKVI obligations

If you’re an international student, you will be asked to attend a UKVI immigration document check. You must attend the check so that we can meet our joint UKVI obligations. We’ll notify you by your University email with the date, time, location and documents required. Not attending a check could put your visa at risk.

Attendance

You are expected to attend all scheduled classes on time and regularly. It’s your responsibility to meet all attendance requirements for each module and your course overall, as outlined in the programme specification.

Phoenix+

Phoenix+ is an innovative student experience programme available to all students. It runs alongside your course and offers:

• personalised 1-2-1 coaching
• tailored career planning
• skills assessments
• personal and career development activities
• work experiences
• digital awards

Phoenix+ helps you build confidence, identify strengths and track achievements, helping you to succeed in your academic and professional journey. You’ll receive a lifelong digital portfolio showcasing your skills and experiences.

Start your Phoenix+ journey via your AULA course pages and log in to Potential.ly.

Important finance information and fee implications

Read the full Tuition Fees, Refund & Withdrawal Terms and Conditions before starting your course.

Payment of tuition fees / payment instalment plans

Home students

• Home status self-funding students studying full-time or part-time over 30 credits can pay fees in instalments. See the full breakdown in the Tuition Fees, Refund & Withdrawal Terms and Conditions.
• Home students studying less than 30 credits must pay fees in full at enrolment.

International students

• International students must pay at least £8,000 to enrol. If your total course fee is less than £8,000, are studying part-time or from a region outlined in section 6a of the Tuition Fees, Refund & Withdrawal Terms and Conditions (check your offer letter for details) the fee must be paid in full to enrol.
• The remaining balance can be paid in line with the instalment plan detailed in the Tuition Fees, Refund & Withdrawal Terms and Conditions.
• Students from a region outlined in section 6a of the Tuition Fees, Refund & Withdrawal Terms and Conditions must pay the full tuition fee to enrol and progress at every new enrolment stage.

Overdue and unpaid tuition fees

• You must pay your tuition fees on time. If you miss a payment, your access to university systems may be blocked and you could be excluded and withdrawn from your course.
• Payments should be made via the Convera GlobalPay platform.
• If you’re struggling to meet the financial obligations outlined in the Tuition Fees, Refund & Withdrawal Terms and Conditions, contact the Finance Team as soon as possible.
• Use the online finance support form for frequently asked finance questions or to submit a query. The team endeavour to respond within 48 hours.

Unpaid fees may be transferred to a third-party debt collection agency who will follow a lawful process of recovery that may lead to legal action in the event of non-payment.

Withdrawing from your course

• If you withdraw from your course, by informing the University in writing, within 14 calendar days of completing online enrolment, or from the official course start date, you’re entitled to a full refund.
• After 14 days, you’ll be liable for a proportion of course based on the University’s liability points outlined in the Tuition Fees, Refund & Withdrawal Terms and Conditions.
• Withdrawal requests must be made in writing. Delays or failure to follow the correct process may result in tuition fee charges.
• Withdrawals cannot be backdated. Contact your local registry team immediately if you’re considering withdrawing from your studies.