We value you as an individual and aim to provide for your individual needs as well as being a source of information for other services and opportunities which you may not have yet considered.
Our Student Support services comprise our Academic Writing Service, Welfare, Counselling, the Medical Centre and Spirituality and Faith Centre both located in TheHub, and Protection Services. Together we aim to ensure that while you're studying at CU Coventry your welfare is well taken care of.
Download Coventry University's Health and Wellbeing App for up to the minute information on our support services and additional information including:
- Interactive maps to University buildings, the NHS Walk in Centre and Accident and Emergency.
- University emergency contact and help information.
- Links to all up to date public transport information including, links to local bus and train services and telephone numbers for local taxi firms.
Academic Writing Service
The Academic Writing Service (AWS) is part of the Library and Learning Services at CU Coventry and is dedicated to guiding and assisting you with writing and English language through workshops and 1-2-1 appointments. This can be whether you are finding it difficult at the beginning of your course or want to develop and improve to achieve the grades you want in years two and three.
In the two years since it started, the AWS has been embraced by CU Coventry students and staff and has continually grown in popularity, developing close working relationships with students throughout their time studying at CUC. This is because AWS tutors are experienced in this field and are trusted by students. It is also because the service is student focused, meaning that students are listened to and their needs are assessed and responded to by tutors.
The AWS can help you in a number of ways. These include:
- Analysing and understanding assignments
- Improving critical thinking and writing
- Writing in an academic style
- Organising and structuring assignments
- Referencing and citing sources
Our Academic Writing Service Tutors
Daniel has over seven years of experience of teaching English in the UK, China and Spain and has been an AWS tutor for two years.
Shivani has over three years of experience teaching English in the UK and has been an AWS tutor for one year.
Booking an appointment
If you book a 30 minute 1-2-1 appointment with the AWS, you are asked to bring along your assignment and your assignment brief and an idea of what you want to discuss. The last point is really important as it will be the focus of the appointment. The AWS have two main rules that students and staff should remember: tutors will not proof read or ‘fix’ assignments.
To contact the AWS, either to book an appointment or ask a question, you can email them at email@example.com or call them on 024 7765 9942 or 024 7765 4927.
For most students, CU Coventry is a great place to be and can be some of the most enjoyable times of your lives. For those students in difficulty, welfare support is here to offer guidance as part of the Customer Services team. CU Coventry students have access to a Welfare Adviser who can offer support by providing a broad range of advice and guidance on personal, practical and emotional issues.
The Welfare Adviser works closely with all academic and professional staff, as well as external agencies, so is able to signpost and refer students to other services who can also offer support.
You can also access a number of self-help guides to support your health and wellbeing. The guides are user friendly and contain detailed information, exercises, coping strategies and resources for a wide range of common mental health conditions.
To book an appointment please visit our Health & Wellbeing portal and book under the service type welfare and disability - CU Coventry. Alternatively you may wish to discuss an issue, in which case email firstname.lastname@example.org.
The campus has excellent facilities, landscaped areas and buildings are fully accessible, providing an environment that can be enjoyed by everyone, including people with physical and sensory disabilities.
Our aim is to ensure that support is in place when you arrive at University. We are therefore happy to provide information and guidance before you complete your application via email or at an Open Day.
Support and guidance is also provided for students’ with disabilities and long term health conditions. This includes assistance with the Disabled Student’s Allowance (DSA).
If you are a Care Leaver (i.e. you have been in looked after care for at least 13 weeks since the age of 14 and were in care on your 16th birthday) there is lots of support available to help you settle into university life and make the most of your time here. Below is some of the support available for care leavers:
- Designated Welfare Officer to act as a key contact at pre-entry and throughout the duration of your course.
- VIP 1-2-1 welcome throughout the academic year.
- Easy access to an experienced Student Funding Officer to advise on funding available, assistance with funding applications and support throughout your course.
- Easy referral to a wide range of support services.
If you are a care leaver, please contact the Welfare Adviser for further information or a friendly and informal chat, by emailing email@example.com.
Student Engagement Coaching
At CU Coventry a dedicated Student Engagement Coach is available for students to meet with, who offers support and signposting to appropriate agencies on a wide range of issues including benefits, finance, accommodation, health and wellbeing and other personal problems affecting students' learning.
As well, the Student Engagement Coach monitors student attendance and submissions of work to coach and ensure that students stay motivated and engaged whilst studying.
The Student Engagement Coach works closely with academic and professional staff, as well as external agencies to ensure that students needs are met.
You can contact the Student Engagement Coaching team for further information or a friendly and informal chat, by emailing firstname.lastname@example.org or calling 024 7765 4926.
Counselling & Mental Health
All CU Coventry students have access to a Counsellor and Mental Health Adviser to help you cope more positively with any difficulties and succeed in your academic studies.
To access our service, please get in touch by email in the first instance. We'll be able to book you an appointment to discuss the support we can offer and any appropriate signposting as necessary.
Face-to-face individual support
We can offer support to those who wish to discuss their issues in person with a trained professional. Sessions can be individually tailored to meet the current needs of the student. This could be concerning issues including but not limited to: depression, anxiety, sleep problems and more severe illness.
Priority sessions may be available to students as directed by the service manager. The Counselling Service is continually seeking to improve it's range of services and accessibility to all students.
Triage for immediate concerns or referral to more appropriate services
The service can refer you to external support agencies such as your GP or the IAPT (Improving Access to Psychological Therapy).
Please note: We do not offer an emergency or crisis service. If you require immediate attention please contact the emergency services or your doctor. If you are registered with the Engleton House GP surgery based in The Hub at Coventry University their number is 024 7659 2012. Alternatively contact the out of hours hospital service. The Samaritans have a 24 hour helpline, their number is 116 123.
If you would like to see a counsellor or therapist sooner than we can offer you, please contact the NHS directly for a self-referral - the NHS provides a support service called IAPT (Improving Access to Psychological Therapy). The central booking number for Coventry and Warwickshire is 024 767 1090 or take a look at the IAPT website.
If you'd like to book an appointment with our Welfare Adviser or request more information, please email email@example.com.
During your time at CU Coventry you can register with a GP at the Medical Centre. You need to do this as soon as possible to ensure that any medical support you need will be in place at the start of your studies. You don’t need a medical card to register; this will be sorted out for you.
The Medical Centre consists of both male and female doctors, and there are also district nurses, midwives and psychiatric nurses that are available to see you. Students that are registered with a GP at the Hub will also have access to the out-of-hours service on Radford Road surgery on Saturday mornings; or there is a NHS walk in centre on Stoney Stanton Road.
If you have a medical emergency, you should go to Accident and Emergency (A&E) at University Hospital Coventry and Warwickshire, Walsgrave or call the emergency services on 999.
The Medical Centre can be contacted at:
Coventry CV1 5QP
talk. +44 (0) 24 7659 2012
Spirituality & Faith
The Spirituality and Faith Centre is located on the main campus of the University and is a warm, welcoming environment for all students and staff irrespective of your beliefs. The facilities in the centre include a multi-faith meeting room, chapel, Muslim prayer rooms (with ablution facilities), lounge and a multi-faith library and kitchen.
The centre promotes a safe, harmonious space that welcomes diversity and encourages a wider supportive environment. There are regular organised events and activities, such as retreats, meals, discussions and speakers, celebrating the rich cultural diversity of the University and the city.
The Spirituality and Faith team of chaplains can link students and staff of most faith traditions with local communities, and are happy to answer any questions you may have.
Spirituality & Faith Centre
TheHub (third floor)
talk. +44(0) 24 7765 5296
The compact single-site campus is right in the city centre, not in a remote isolated, out-of-town location. Most University owned or managed accommodation is located within walking distance of our campus and close to the city centre, with easy access to CU Coventry and Coventry University facilities as well as public transport, shops, restaurants, cafes, sports facilities, theatres and cinemas.
To ensure student safety, we have uniformed security staff patrolling campus 24 hours per day. They can respond quickly to any incidents from missing keys to students getting lost. Our security staff can also administer basic first aid and assist with medical emergencies. The whole campus including the university managed accommodation is equipped with CCTV security cameras.
All of the facilities are intended to ensure students learn and live in a safe and secure environment.
University Protection Services
Protection services is a dedicated crime prevention team based on campus, who supply Ultraviolet (UV) marker pens, personal attack alarms and burglar alarm units to students. The team will make special visits to student accommodation houses to give free advice about security, you can contact Protection on 024 7765 7363.
The team has a 24/7 response to incidents on campus or in University-owned accommodation and they staff a campus-wide CCTV surveillance system. If you are concerned about anything on campus call the emergency hotline on 024 7765 8555 (5555 on internal phones).
Police Liaison Officer
A member of West Midlands Police Force works closely with the University’s Protection Service helping to keep students safe on campus. You can contact the Police Liaison Officer on 024 7679 5967.
In an emergency on campus or in Coventry University accommodation call 024 7765 8555 to summon the University’s Protection Service.
For emergencies in private accommodation or off-campus call the Police on 999. For other incidents such as thefts call the Police on 0845 113 5000.