Student Support

Student Support

At CU London, your success is our aim. With this in mind, we offer a comprehensive, in house student support service, available for all students.

Customer Service Desk (CSD)

The front of house service at CU London offers a range of student services, including fee payments, Student ID enquiries, student status letters and more.

Library and Learning Services (LLS)

The Library and Learning Services is where students can access all of the core reading material required for each module. On top of this students can access electronic resources, a quiet study area and laptops, which can be loaned free of charge.

Academic Writing Service

The Academic Writing Service is a resource available to students of all levels to develop their academic writing and English language skills. The tutor can offer individualised assistance and advice on assignment structure, argumentation, style and technical accuracy; on how to write in any of the range of forms required on a course, such as the essay, report, presentation, proposal and poster; and on how to plan, research and reference. Specialist help is also available for those students whose first language is not English.

Students can arrange 1-1 consultations with the academic writing tutor, email their work to the tutor to receive feedback on assignment drafts, and have access to a wide range of online resources, as well as to a suite of workshops for academic writing and for English as an additional language.

Student Wellbeing Services

CU London's dedicated Student Wellbeing Advisor is the go to person for any non-academic related questions. The Wellbeing Service can provide the following support:

  • Signpost to external organisations for support with physical and mental wellbeing, for example IAPT, Samaritans, and NHS services 
  • Provide information on registering with a GP
  • Promote awareness days
  • Provide a weekly wellbeing blog
  • Pregnancy support
  • Discuss students queries or concerns in person or via email
  • Free yoga sessions

The Student Minds website provides some helpful information in preparing students for the transition into university.

Student Disability Services

CU London has a dedicated Disability Advisor available to meet with students who have, or think they may have, a disability, specific learning difficulty e.g. dyslexia, mental health condition or suffer from chronic ill health.

The disability service at CU London can support students with the following: 

  • Helping with the completion of Disabled Students’ Allowance (DSA) forms and needs assessments (including getting DSA related support in place)
  • Providing booked appointment times and drop in sessions to assist students on a 1:1 basis
  • Put into place reasonable adjustments and Personal Emergency Evacuation Plans (PEEP)
  • Disability awareness and understanding disability
  • Inclusive practice
  • Workshops and training
  • Signposting to external organisations such as for dyslexia assessments and therapies
  • Make recommendations for ways which may help students to complete their studies and overcome difficulties
  • Answer any disability or welfare queries
  • Working with external partners
  • Supporting regarding academic support, mental health issues, disability concerns, financial worries and more

There may be other services that we can provide so contact us today to find out more!

For current students there is further information and resources relating to the student welfare and disability services on Moodle under “Student Support”. Take a look to see if anything on there can assist you.

Drop in sessions are available Tuesdays from 2.30pm-5pm and Fridays from 9.30am-12pm, or please email to arrange a 1:1 sppointment.

see. CU London, Annex Basement (Below Registry), Room AG07, Monday-Friday 9am-5pm