Student Support

Student Support

At CU London, your success is our aim. With this in mind, we offer a comprehensive, in house student support service, available for all students at both of our campuses.

Customer Service Desk

The front of house service at CU London offers a range of student services, including fee payments, Student ID enquiries, student status letters and more.

Library & Learning Services

The Library and Learning Services is where students can access all of the core reading material required for each module. On top of this students can access electronic resources and laptops which can be loaned free of charge.

Dagenham Library
talk. 020 3873 0709

Greenwich Library
talk. 024 7765 0513

Free eBook scheme

We understand that higher education is a big investment, so we have committed to offering an eBook scheme in partnership with BibliU to include core textbooks as part of your tuition fees.

Academic Writing Service

The Academic Writing Service is a resource available to students of all levels to develop their academic writing and English language skills. The tutor can offer individualised assistance and advice on assignment structure, argumentation, style and technical accuracy; on how to write in any of the range of forms required on a course, such as the essay, report, presentation, proposal and poster; and on how to plan, research and reference. Specialist help is also available for those students whose first language is not English.

Students can arrange 1-1 consultations with the academic writing tutor, email their work to the tutor to receive feedback on assignment drafts, and have access to a wide range of online resources, as well as to a suite of workshops for academic writing and for English as an additional language.

Dagenham Academic Writing Service

Greenwich Academic Writing Service

Wellbeing Service

The Wellbeing Service provides professional support to all students at CU London.  We have a dedicated team consisting of a Welfare and Disability Adviser and Student Counsellor.

The Student Minds website provides some helpful information in preparing students for the transition into university.

Welfare support

For most students, CU London is a great place to be and can be some of the most enjoyable times of your lives.  For those students in difficulty, welfare support is here to offer guidance.  CU London students have access to a Welfare and Disability Adviser who can offer support by providing a broad range of advice and guidance on personal, practical and emotional issues.

By working closely with Academic and Professional staff, as well as external agencies, we can signpost and refer students to other services who can also offer support.

You can also access a number of self-help guides to support your health and wellbeing. The guides are user friendly and contain detailed information, exercises, coping strategies and resources for a wide range of common mental health conditions. 

Disability support

Our campuses have excellent facilities and are fully accessible, providing environments that can be enjoyed by everyone, including people with physical and sensory disabilities. 

Our aim is to ensure that support is in place when you arrive at University. We are therefore happy to provide information and guidance before you complete your application via email or at an Open Day.

Support and guidance is also provided for students’ with disabilities and long term health conditions. This includes assistance with the Disabled Student’s Allowance (DSA).

Student Counsellor

All CU London students have access to a Counsellor to help you cope more positively with any difficulties and succeed in your academic studies. The service aims to support students who deal with problems of an emotional or psychological nature with the intention of enabling to take personal responsibility and learn to manage difficulties.


To access our service, please get in touch by email in the first instance on We'll be able to book you an appointment to discuss the support we can offer and any appropriate signposting.

Face-to-face individual support

We can offer support to those who wish to discuss their issues in person with a trained professional. Sessions can be individually tailored to meet the current needs of the student. This could be related to issues including (but not limited to): depression, anxiety, sleep problems and more severe mental health issues.

Immediate concerns

For immediate concerns: We do not offer an emergency or crisis service. If you require immediate attention please contact the emergency services or your doctor. Alternatively contact the out of hours hospital service. The Samaritans have a 24 hour helpline, their number is 116 123.

Other appropriate services

The service can refer you to external support agencies such as your GP or the IAPT (Improving Access to Psychological Therapy).

Contact the student support team

For more information, please get in touch.

Find us

CU London (Dagenham)

Coventry University joint top modern university for career prospects
Coventry University awarded TEF GOLD Teaching Excellence Framework
QS Five Star Rating 2020
University of the year shortlisted
Coventry City of Culture 2021