Skip to main content Skip to footer
Student Support

Student Support

At CU London, your success is our aim. With this in mind, we offer a comprehensive, in house student support service, available for all students at both of our campuses.

Customer Service Desk

The front of house service at CU London offers a range of student services, including fee payments, Student ID enquiries, student status letters and more.

Library & Learning Services

The Library and Learning Services is where students can access all of the core reading material required for each module. On top of this students can access electronic resources and laptops which can be loaned free of charge.

Dagenham Library
talk. 020 3873 0709

Greenwich Library
talk. 024 7765 0513


All of our resources are listed on the Locate library catalogue. Locate allows you to search for books, eBooks, journal articles and databases. By logging into your account you can also renew any items you have on loan and reserve items that are on loan to other readers.

Access to eBooks

As of September 2019, where possible, all core reading is available to read online, for free, through the Locate library catalogue. We also offer an eBook scheme in partnership with BibliU, allowing you to have both online and offline access to texts on your mobile or tablet as part of your tuition fees.

Academic Writing Service

The Academic Writing Service aims to help you fulfil your potential by enabling you to successfully write and study independently while at CU London. We can help advise and guide you on the important aspects of academic writing and skills, such as planning and structuring essays and reports, improving critical thinking and avoiding plagiarism by referencing correctly.

You can access the Academic Writing Service via open access drop-in sessions, bookable 1-2-1s, as well as some sessions in subject tutorials and workshops. To book a 1-2-1 appointment or find out when a drop-in session is scheduled, contact the Library or email the service at or

Alternatively, please visit their dedicated LibGuides page for more information.

Dagenham Academic Writing Service

Greenwich Academic Writing Service

Wellbeing Service

The Wellbeing Service provides professional support to all students at CU London.  We have a dedicated team consisting of a Welfare and Disability Adviser and Student Counsellor.

The Student Minds website provides some helpful information in preparing students for the transition into university.

Welfare support

For most students, CU London is a great place to be and can be some of the most enjoyable times of your lives.  For those students in difficulty, welfare support is here to offer guidance.  CU London students have access to a Welfare and Disability Adviser who can offer support by providing a broad range of advice and guidance on personal, practical and emotional issues.

By working closely with Academic and Professional staff, as well as external agencies, we can signpost and refer students to other services who can also offer support.

Disability support

Our campuses have excellent facilities and are fully accessible, providing environments that can be enjoyed by everyone, including people with physical and sensory disabilities. 

Our aim is to ensure that support is in place when you arrive at University. We are therefore happy to provide information and guidance before you complete your application via email or at an Open Day.

Support and guidance is also provided for students’ with disabilities and long term health conditions. This includes assistance with the Disabled Student’s Allowance (DSA).

Emotional support through Spectrum.Life

All CU London students have access to Spectrum.Life to help you cope more positively with any difficulties and succeed in your academic studies.

Spectrum.Life is a confidential listening and support service for all registered students that gives you immediate emotional and mental health support 24 hours a day, 365 days a year.

Students can register for the service at any time.


To access our service, please get in touch by email in the first instance on We'll be able to book you an appointment to discuss the support we can offer and any appropriate signposting.

Face-to-face individual support

We can offer support to those who wish to discuss their issues in person with a trained professional. Sessions can be individually tailored to meet the current needs of the student. This could be related to issues including (but not limited to): depression, anxiety, sleep problems and more severe mental health issues.

Immediate concerns

For immediate concerns: We do not offer an emergency or crisis service. If you require immediate attention please contact the emergency services or your doctor. Alternatively contact the out of hours hospital service. The Samaritans have a 24 hour helpline, their number is 116 123.

Other appropriate services

The service can refer you to external support agencies such as your GP or Talking Therapies.

Contact the student support team

For more information, please get in touch.


Find us

CU London (Dagenham & Greenwich)

Success coaches

Everyone has the potential to succeed, but sometimes you might need a bit of extra support and guidance. That's why, upon referral or request, you can access your own Success Coach who will be there to help you throughout your university journey.

Our Success Coaches bring with them a wealth of experience and industry knowledge. Your allocated Success Coach will work with you to build a personal Success Plan so you have a clear roadmap to achieve your ambitions. Your Success Plan will be tracked and evaluated against our five pillars of student success:

  1. Managing studies: Your Success Coach will help you to manage your studies so you can stay on the path to success.
  2. Access to services: If you need additional support at any point in your academic journey, your Success Coach will connect you to the right services and specialist teams.
  3. Skills development: Your Success Coach can assist you in developing lifelong skills in areas such as resilience, well-being, budgeting, confidence, and problem-solving, referring you to specialist teams if required.
  4. Experience: Prepare for life after your studies and the transition into the workplace with the support of your Success Coach.
  5. Peer mentoring: Your Success Coach will help you connect with peer networks to help you settle in and access peer-to-peer support.

Am I eligible?

If you are a new CU London undergraduate or foundation student, you can access a Success Coach through self-referral via our engagement team email or through a member of staff putting in a request on your behalf.

Submit your application to CU London.

Choose a modern university experience.

Discover the Coventry University Group.

The Queen's Award for Enterprise logo
University of the year shortlisted
QS Five Star Rating 2023