At CU London, your success is our aim. With this in mind, we offer a comprehensive, in house student support service, available for all students at both of our campuses.
Customer Service Desk
The front of house service at CU London offers a range of student services, including fee payments, Student ID enquiries, student status letters and more.
Library & Learning Services
The Library and Learning Services is where students can access all of the core reading material required for each module. On top of this students can access electronic resources and laptops which can be loaned free of charge.
All of our resources are listed on the Locate library catalogue. Locate allows you to search for books, eBooks, journal articles and databases. By logging into your account you can also renew any items you have on loan and reserve items that are on loan to other readers.
Access to eBooks
As of September 2019, where possible, all core reading is available to read online, for free, through the Locate library catalogue. We also offer an eBook scheme in partnership with BibliU, allowing you to have both online and offline access to texts on your mobile or tablet as part of your tuition fees.
Academic Writing Service
The Academic Writing Service aims to help you fulfil your potential by enabling you to successfully write and study independently while at CU London. We can help advise and guide you on the important aspects of academic writing and skills, such as planning and structuring essays and reports, improving critical thinking and avoiding plagiarism by referencing correctly.
You can access the Academic Writing Service via open access drop-in sessions, bookable 1-2-1s, as well as some sessions in subject tutorials and workshops. To book a 1-2-1 appointment or find out when a drop-in session is scheduled, contact the Library or email the service at email@example.com or firstname.lastname@example.org.
Alternatively, please visit their dedicated LibGuides page for more information.
The Wellbeing Service provides professional support to all students at CU London. We have a dedicated team consisting of a Welfare and Disability Adviser and Student Counsellor.
The Student Minds website provides some helpful information in preparing students for the transition into university.
For most students, CU London is a great place to be and can be some of the most enjoyable times of your lives. For those students in difficulty, welfare support is here to offer guidance. CU London students have access to a Welfare and Disability Adviser who can offer support by providing a broad range of advice and guidance on personal, practical and emotional issues.
By working closely with Academic and Professional staff, as well as external agencies, we can signpost and refer students to other services who can also offer support.
You can also access a number of self-help guides to support your health and wellbeing. The guides are user friendly and contain detailed information, exercises, coping strategies and resources for a wide range of common mental health conditions.
Our campuses have excellent facilities and are fully accessible, providing environments that can be enjoyed by everyone, including people with physical and sensory disabilities.
Our aim is to ensure that support is in place when you arrive at University. We are therefore happy to provide information and guidance before you complete your application via email or at an Open Day.
Support and guidance is also provided for students’ with disabilities and long term health conditions. This includes assistance with the Disabled Student’s Allowance (DSA).
All CU London students have access to a Counsellor to help you cope more positively with any difficulties and succeed in your academic studies. The service aims to support students who deal with problems of an emotional or psychological nature with the intention of enabling to take personal responsibility and learn to manage difficulties.
To access our service, please get in touch by email in the first instance on email@example.com. We'll be able to book you an appointment to discuss the support we can offer and any appropriate signposting.
Face-to-face individual support
We can offer support to those who wish to discuss their issues in person with a trained professional. Sessions can be individually tailored to meet the current needs of the student. This could be related to issues including (but not limited to): depression, anxiety, sleep problems and more severe mental health issues.
For immediate concerns: We do not offer an emergency or crisis service. If you require immediate attention please contact the emergency services or your doctor. Alternatively contact the out of hours hospital service. The Samaritans have a 24 hour helpline, their number is 116 123.
Other appropriate services
The service can refer you to external support agencies such as your GP or the IAPT (Improving Access to Psychological Therapy).
Contact the student support team
For more information, please get in touch.
CU London (Dagenham & Greenwich)