Customer Services

The Customer Service Desk is located on campus and is the first point of contact for all students for advice and guidance. The team will provide answers to your questions or help you connect with a service that can.

What can they help with?

You can come to any of the desks to receive advice and guidance on all support areas including:

• accommodation
• support for international students
• attendance related issues
• Your SU
• exam queries
• assistance with producing status letters (a letter of proof that you are a student)
• enrolment and re-enrolment
• obtaining replacement ID cards and ID card access problems including reprogramming the card
• support should you need to take a break from your studies
• check student payment history and advise on outstanding balances
• payment support
• questions about your course or student life
• accessing specialist academic and support services.

Desk locations and opening times

The Hub

• All year round
• Monday to Friday: 8:30am - 5pm

College of the Arts and Society (Delia Derbyshire)

• All year round
• Monday to Friday: 8:30am - 5pm

College of Business and Law (William Morris)

• All year round
• Monday to Friday: 8:30am - 5pm

College of Engineering, Environment and Science (Frank Whittle)

• All year round
• Monday to Friday: 8:30am - 5pm

School of Health and Care (Richard Crossman)

• All year round
• Monday to Friday: 8:30am - 5pm

For further assistance telephone +44 (0)24 7765 6565 or email the customer experience team

On Bank Holidays, Customer Services will be available only by phone. Students will be informed in advance of the customer services support available in person.