Frequently Asked Questions

Frequently Asked Questions

October and November graduation ceremonies

Earlier this year we made a difficult decision to cancel our graduation ceremonies due to COVID-19 restrictions. Graduation is a very special time for staff and students alike, and this decision was not taken lightly. With restrictions still in place, we are sad to announce that our October 2020 and November 2020 graduation ceremonies will also not be able to take place.

Celebrating your academic achievements with your family and loved ones means a great deal to us. We are delighted to be able to invite you to attend a virtual graduation celebration. You should have received an email sent to your university account inviting you to attend your virtual celebration. If you wish to attend you must make sure that you have registered by 15 November.

During the virtual celebration there will be an opportunity for you to appear live on screen with your graduating classmates. You, your family and friends will be able to watch the ceremony live on the University’s website. More details including the timing of your ceremony will be published shortly after registration has closed. You will find this information on the University graduation page.

We have arranged for awards to be conferred ‘in absentia’ and your certificate will be posted to you. This means that you will be able to confirm with employers, or other universities (if you intend to continue your studies) that you have successfully completed your studies with us and have been awarded your qualification. Certificates will be posted throughout November. Please allow up to three weeks for delivery to a UK address and six weeks for delivery to addresses outside the UK.

We will continue to update you with further information, but if you have any questions in the meantime please email:

It’s really important to us that we recognise the achievements of all our graduates. If you were due to attend a physical ceremony in April or July of this year we will be in touch with you very soon. We will contact through your university email or you can update your contact details with our Alumni team.

Am I eligible to attend a graduation ceremony?

All students who are registered on the final year of their course will be sent an email to their university email account inviting them to register.

You will not be eligible to attend the graduation ceremony this year if your Assessment Board determines that you have not met the requirements of a Coventry University award or you intend to enrol on a further stage of your course (e.g. a top-up to honours).

If you are not accepting an award you have been offered and are continuing on your course you must inform both your Registry team and Academic Registry in writing within seven days of the notification of your results. If you have not informed your Registry within seven days and you do not re-enrol before the enrolment deadline, your award will be conferred at the next opportunity.

I am not sure if I have any outstanding debts to the university, should I check?

Yes. Any student who has an outstanding debt to CU Coventry will not be allowed to attend the graduation ceremony nor to receive their certificate, so you should rectify this at least one month before the ceremony. Contact the Finance Team on 024 7765 2266 or email

Can I still attend if I have an appeal in progress?

No. If your appeal is still in progress you will not be able to attend the Graduation Ceremony, as attendance will indicate agreement with your award. Contact for more information.

How will my name be printed on my Certificate and Diploma Supplement?

Your name will appear exactly as it is on your student record. If your name is incorrect or you wish to add a middle name you must provide Academic Registry with a copy of your passport or birth certificate, to enable us to correct your name before the deadline for registration.

When will I receive my degree certificate?

You cannot receive your degree certificate before your award has been legally conferred at a graduation ceremony. However, if you would like a copy of your final year results letter before the ceremony, you can print your results from SOLAR.

Certificates are posted by standard post within UK and Europe, and by DHL to overseas.

You should allow up to an additional three weeks for delivery to a UK address, or up to six weeks for delivery to an address outside of the UK before contacting us via email to report that your certificate has not been received.

Please note that the University is not responsible for any certificates not received by post.

If this happens and you require a replacement then you must order via the online shop and pay the appropriate fee.

If your certificate is returned to us because you’ve given an incorrect address and you want us to resend it via DHL, then you will need purchase DHL postage.

HEAR (Higher Education Achievement Report)

From April 2020, the university will no longer be issuing paper diploma supplements at graduation. We now have a new system which allows you to follow your academic progress with a new digital diploma supplement called a HEAR (Higher Education Achievement Report).

You can register, view and print a copy of your HEAR at any time. You can you can also share it electronically with employers or other universities that you might want to study with.

To get access to your HEAR, all you need to do is:

  1. Visit HEAR (Higher Education Achievement Report)
  2. Log-in
  3. Re-set your user name and password (best to use your personal email address so that you can “take” your HEAR with you when you leave)
  4. View your Higher Education Achievement Report

October and November virtual graduation celebrations

As you know, we had to take the hard decision to cancel the graduation celebrations that were scheduled to take place on campus. We know that celebrating your academic achievements with your family and friends means a great deal, so we are delighted to be able to invite you to attend a virtual celebration event.

During the virtual online celebration, there will be an opportunity for you to appear on screen with your friends and peers to celebrate your successes.

How do I get involved?

Eligible graduates will be contacted via their University email address with full details on how to register for the event. If you haven’t received an email and think you are eligible to attend please email

The registration deadline for Virtual Ceremonies has now passed. But if you would like to enquire about whether registration is possible, please email the Graduation Team.

When is my celebration?

  • Your celebration will take place on 3 December 2020 at 2:00 GMT.

What will happen at the event?

During the virtual celebration there will be an opportunity for you to appear live on screen with your graduating classmates. Your family and friends are able to view it live via the University’s Website. This will be included with your joining instructions and also published here.

You will need to join the event 30 minutes ahead of your start time so the company can assign you into the correct group and brief you before the event starts.


You will need a phone, laptop or computer. We recommend that you find a quiet place, with good internet connection or WiFi signal. If your connection drops out at any point don't worry, you will just need to click your personalised link in your email to re-join the ceremony.

How long will the ceremony be?

Approximately 30 to 40 minutes.

Is there any cost to attend?

There is no cost to take part.

Can I wear Academic Dress?

There is no requirement to wear Academic Dress for the virtual ceremonies, but if you would like to hire it for the day, Ede and Ravenscroft are offering discounted rates. 

If you are based in the UK and would like to talk to Ede and Ravenscroft about photography options then please contact Ede and Ravenscroft have photographers based all over the UK and may be attend your desired location.

What if I lose access to my University email account?

Don't worry, we will contact you via your preferred email address when you register. Or let us know at

I should have had my graduation in April 2020 or July 2020, can I attend?

We don’t want any graduates to miss out on their graduation experience. If you were due to graduate in April or July 2020 we will be in touch soon with more details.


In the event that any or all of the Graduation ceremonies have to be cancelled, rescheduled or postponed, Coventry University cannot be held responsible for any costs incurred.

Coventry University graduation ceremonies are considered to be public events. On the day of the ceremony, the programme will list the names and the Faculties of all graduates attending the ceremony.

Coventry University does not accept responsibility and expressly excludes liability to the fullest extent permitted by law for:

  • Any loss or damage to any personal property left unattended during an event organised by the university unless caused by the negligence of the university or its employees; or
  • Death or any personal injury suffered by you at a university event unless caused by the negligence of the university or its employees.

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