Frequently Asked Questions

Frequently Asked Questions

Am I eligible to attend a graduation ceremony?

You will not be eligible to attend the graduation ceremony this year if your Assessment Board determines that you have not met the requirements of a Coventry University award or you intend to enrol on a further stage of your course (e.g. a top-up to honours).

If you are not accepting an award you have been offered and are continuing on your course you must inform your Registry Team by emailing  in writing within seven days of the notification of your results. If you have not informed your Registry Team within seven days and you do not re-enrol before the enrolment deadline, your award will be conferred at the next opportunity.

I am not sure if I have any outstanding debts to the University, should I check?

Yes. If you do not clear your debt, you will miss the deadline for graduation and will not have your award confirmed so you will not be included in the brochure, or permitted to attend or receive your certificate. Please note that payments can take up to five working days to go through the system so if you make a payment on the final day of registration it may still be too late. Contact the Finance Team on 024 7765 0474 or email

Can I still attend if I have an appeal in progress?

No. If your appeal is still in progress you will not be able to attend the Graduation Ceremony, as your award will not be legally conferred and you will not be able to have your certificate or attend the graduation event. Please contact  for more information.

How will my name be printed on my Certificate?

Your name will appear exactly as it is on your student record. If your name is incorrect or you wish to add a middle name you must provide Academic Registry with a copy of your current passport or full birth certificate, to enable us to correct your name before the deadline for registration. Should you have any questions about this please email and include ‘CU Scarborough’ in the subject title. Please take care when registering your name because we are unable to change this in any way after the deadline for registration or once your certificate has been printed.

When will I receive my degree certificate?

You cannot receive your degree certificate before your award has been legally conferred at a graduation ceremony. However, if you would like a copy of your final year results letter before the ceremony, you can print your results from SOLAR.

The aim is for certificates to be given to you during the graduation event however should that not be possible, certificates will be posted to your registered address. Certificates are posted by standard post within UK and Europe, and by DHL overseas. It is therefore important that you ensure that any update to your address is completed in Solar no later than the close of registration for this ceremony.

You should allow up to an additional three weeks for delivery to a UK address, or up to six weeks for delivery to an address outside of the UK before contacting us via email at to report that your certificate has not been received.

Please note that it is not permitted for someone to collect your certificate on your behalf as it is a legal document, even if that person has written consent to do so.

Please note that the University is not responsible for any certificates not received by post.

If this happens and you require a replacement then you must order via the online shop and pay the appropriate fee.

If your certificate is returned to us because you’ve given an incorrect address and you want us to resend it via DHL, then you will need to purchase DHL postage.

HEAR (Higher Education Achievement Report)

From April 2020, the university will no longer be issuing paper diploma supplements at graduation. We now have a new system that allows you to follow your academic progress with a new digital diploma supplement called a HEAR (Higher Education Achievement Report).

You can register, view and print a copy of your HEAR at any time. You can also share it electronically with employers or other universities that you might want to study with.

To get access to your HEAR, all you need to do is:

  1. Visit HEAR (Higher Education Achievement Report) FAQs | Coventry University
  2. Log-in
  3. Reset your user name and password (best to use your personal email address so that you can “take” your HEAR with you when you leave)
  4. View your Higher Education Achievement Report

What happens if I arrive late?

We suggest you arrive at the venue at least two and a half hours before your ceremony starts time. Any latecomers will not be permitted into the ceremony and due to the nature of how the ceremonies work, you cannot be given the option to attend a later ceremony. We will not delay the ceremony for you. Please be considerate to your fellow graduands and procedures during the graduation ceremony.

The registration desk will close an hour before the start time of the ceremony. If you arrive after this time you will not be allowed access to the ceremony.

The doors to the venue will close 15 minutes before the start time of the ceremony and we reserve the right to refuse entry at this point even if you have your tickets as we have to ensure we are ready to commence at the appropriate time.

Are there any COVID-19 Restrictions in Place?

We will follow Government’s guidance at the time. Graduands and/or guests should not attend the ceremony if anyone has symptoms of or has tested positive for Covid-19 at any point within the 5 days leading up to the event. In the event of you not being able to attend the ceremony your certificate will be posted to you after the event.



In the event that any or all of the Graduation ceremonies have to be cancelled, rescheduled or postponed, the Group cannot be held responsible for any costs incurred.

CU Scarborough graduation ceremonies are considered to be public events. There may be a university photographer present and by attending you give us permission to use any general crowd photos you appear in for marketing purposes.

CU Scarborough does not accept responsibility and expressly excludes liability to the fullest extent permitted by law for:

  • Any loss or damage to any personal property left unattended during an event organised by the university unless caused by the negligence of the university or its employees; or
  • Death or any personal injury suffered by you at a university event unless caused by the negligence of the university or its employees.

Due to this being an indoor event there may be COVID-19 restrictions in place at that time. Please keep checking the website so you know what these are before attending the event. If you do not comply with COVID-19 restrictions which are in place at the time the University has the right to refuse you and your guests' entry to the event. The Group cannot be held responsible for any costs incurred.

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