Non-students wishing to raise a complaint

CU Scarborough ensures that it fulfils its role in the community positively and responsibly. This page serves as a dedicated space for non-students to voice their thoughts on any aspect of our educational environment.

We would encourage you to raise any concerns or queries as soon as possible as this typically means that they will be easier and quicker to resolve.

Complaining on behalf of a student

If you are the parent/guardian or representative of a student and wish to complain on their behalf, we will need the student’s written consent (from their official student email account) to allow us to correspond with you.

Under the UK’s data protection laws, without this consent, we will not be able to investigate your complaint further.

Complaint procedure

Before making an official complaint, please read our complaints procedure (Appendix 10 to the General Regulations).

Please note: in order to handle your complaint we will need to process your data. Please read the relevant Coventry University Group Privacy Notices.

Complaints form

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