Frequently Asked Questions

Frequently Asked Questions

Am I eligible to attend a graduation ceremony?

All students who are registered on the final year of their course will be sent an email to their university email account inviting them to register.

You will not be eligible to attend the graduation ceremony this year if your Assessment Board determines that you have not met the requirements of a Coventry University award or you intend to enrol on a further stage of your course (e.g. a top-up to honours).

If you are not accepting an award you have been offered and are continuing on your course you must inform both your Registry team and Academic Registry in writing within seven days of the notification of your results. If you have not informed your Registry within seven days and you do not re-enrol before the enrolment deadline, your award will be conferred at the next opportunity.

I am not sure if I have any outstanding debts to the university, should I check?

Yes. Any student who has an outstanding debt to CU Coventry will not be allowed to attend the graduation ceremony nor to receive their certificate, so you should rectify this at least one month before the ceremony. Contact the Finance Team on 024 7765 2266 or email

Can I still attend if I have an appeal in progress?

No. If your appeal is still in progress you will not be able to attend the Graduation Ceremony, as attendance will indicate agreement with your award. Contact for more information.

How will my name be printed on my Certificate and Diploma Supplement?

Your name will appear exactly as it is on your student record. If your name is incorrect or you wish to add a middle name you must provide Academic Registry with a copy of your passport or birth certificate, to enable us to correct your name before the deadline for registration.

When will I receive my degree certificate?

You cannot receive your degree certificate before your award has been legally conferred at a graduation ceremony. However, if you would like a copy of your final year results letter before the ceremony, you can print your results from SOLAR.

Certificates are posted by standard post within UK and Europe, and by DHL to overseas.

You should allow up to an additional three weeks for delivery to a UK address, or up to six weeks for delivery to an address outside of the UK before contacting us via email to report that your certificate has not been received.

Please note that the University is not responsible for any certificates not received by post.

If this happens and you require a replacement then you must order via the online shop and pay the appropriate fee.

If your certificate is returned to us because you’ve given an incorrect address and you want us to resend it via DHL, then you will need purchase DHL postage.

HEAR (Higher Education Achievement Report)

From April 2020, the university will no longer be issuing paper diploma supplements at graduation. We now have a new system which allows you to follow your academic progress with a new digital diploma supplement called a HEAR (Higher Education Achievement Report).

You can register, view and print a copy of your HEAR at any time. You can you can also share it electronically with employers or other universities that you might want to study with.

To get access to your HEAR, all you need to do is:

  1. Visit HEAR (Higher Education Achievement Report)
  2. Log-in
  3. Re-set your user name and password (best to use your personal email address so that you can “take” your HEAR with you when you leave)
  4. View your Higher Education Achievement Report


In the event that any or all of the Graduation ceremonies have to be cancelled, rescheduled or postponed, Coventry University cannot be held responsible for any costs incurred.

Coventry University graduation ceremonies are considered to be public events. On the day of the ceremony, the programme will list the names and the Faculties of all graduates attending the ceremony.

Coventry University does not accept responsibility and expressly excludes liability to the fullest extent permitted by law for:

  • Any loss or damage to any personal property left unattended during an event organised by the university unless caused by the negligence of the university or its employees; or
  • Death or any personal injury suffered by you at a university event unless caused by the negligence of the university or its employees.
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