Welcome to CU Coventry

Welcome to CU Coventry

Congratulations on your offer to study at CU Coventry! You're taking the first steps on an exciting new adventure, so we've put this section together to guide you through every step.

From what you need to take before you leave home, to what to do once you arrive, in the Get Ready area you'll find information, support and guidance to help you on your journey to CU Coventry. 

If you're a returning student you'll need to re-enrol, so check out the Enrol section for details on where enrolment will be taking place.

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Get Ready

It’s almost time for you to join us and we want to make sure your first weeks go smoothly. Here you'll find lots of useful information and a new student checklist, how to enrol and lots more! So be sure to have a read. 

Expect a call from us

We are committed to supporting every student – so expect a call from our dedicated Student Engagement Team who can help you stay on track to achieve success.

Save the team's number +44 (0) 24 7765 6565 so you don’t miss our call and keep in touch.

Make sure you check your email regularly for important enrolment and induction updates and don’t forget to follow us on social media!

Before you can enrol

You will need to ensure that your student finance is in place and bring with you:

  • Evidence of your nationality  - a passport or national identity card OR a birth certificate together with your National Insurance number

Student funding - have you organised your fees and finances?

You do not have to have a confirmed offer before you can apply for your student finance.

You need to apply well in advance of your course start date in order for this to be approved on time.

If you do not have student finance and cannot make a payment for the first module then you do have the option to defer to our next intake - if you think you will find yourself in this situation then please email us to have your application deferred to the next intake when your finance will be sorted. 

If your student finance is not approved or you are self-funding you can make payment at the customer service desk by setting up a re-occurring card payment. Please note no cash payments can be taken.

If you are waiting for student finance confirmation, once this comes through you can apply for a refund. If you are sponsored we will need a copy of your sponsorship letter. 

If you have applied to student finance for the incorrect amount of funding and this has been approved or your funding is approved for another university, do not worry as we can make these changes for you. One of our Student Finance Assistants will be available at enrolment if you have any questions or you can email us

If your finance is already approved, please ensure you bring with you a copy of your student finance documentation, as this will be required to enable you to enrol.

What’s a TOTUM card and should you get one?

Previously known as an NUS card, for £12 a year, this student discount card offers over 200 savings online and on the high street and an average monthly saving of £40. You can organise your card at the CUSU Reception on the first floor of The Hub or buy online via the NUS Extra website

Do you want to save money on train travel?

Save money on train fares in Britain if you are aged 16-25 or a full-time student. Visit the 16-25 Railcard web pages for full details and eligibility. 

Student health and wellbeing

We want you to get the most out of university life, but it isn’t always easy managing everything. Our Student Health and Wellbeing services aim to ensure that you have access to trained professionals with the right expertise when you need them.

If you have (or think you may have) a disability, including a learning difficulty, physical or sensory disabilities, Asperger’s (autistic spectrum) or mental health concerns, which will affect your ability to study or to physically access the University, please contact us before you arrive so that we can start discussing your support needs.

What should I do if I'm ill?

All students must register with a medical doctor (GP). You can register with the University Medical Centre in TheHub. You can also register with a local GP. Once you have registered you will be sent an NHS card.

If you need urgent medical attention, go to Accident and Emergency (A&E) at University Hospital Coventry, or call the Emergency Services on 999. If you are on campus, call the Protection Service on +44 (0) 24 7688 8555.

If you are an international Tier4 student, you and any dependants will have paid the mandatory NHS surcharge as part of your visa process and will be able to access NHS GP and hospital care free of charge. 

Do you want to get active?

The Sport and Recreation Centre offers a wide range of activities for all tastes. You can exercise in the CU Active Fitness Suite or try out active cardio, dance and self-defence classes through the Active Life programme.

The University also has an outdoor facility based in Westwood Heath, about 5 miles from the city centre, where you can enjoy a game of football, hockey, cricket, netball or rugby on the astro turf and pitches.

Contact reception on +44 (0) 24 7765 5993 or send them an email.

Got a question? 

If you have any issues, please email us at CUCEnrolments@coventry.ac.uk


Please ensure you bring with you your student finance documentation and some identification such as a passport as proof of Nationality so we can issue your ID card.

Online enrolment

Send us a copy of your student finance confirmation letter to release a link for online enrolment. Email the letter to cucenrolments@coventry.ac.uk.

All full-time UK/EU students should enrol online, if there are any issues then you can enrol on campus at the times and dates specified below.

Part-time and international students must enrol on campus at the times specified below.

UK/EU students

On arrival at the Mile Lane campus please report to Customer Services, who will direct you to the enrolment area/room. 

Intake/teaching start date Enrolment/ID collection date and time
Full-time 21 September 2020 TBC
Part-time 15 September 2020 TBC

International students

Please report to Room G11 in the Student Centre on Gulson Road for your document check; you will then be directed to the CU Coventry campus on Mile Lane to complete your enrolment and collect your ID card.

Intake/teaching start date Enrolment/ID collection date and time
21 September 2020 TBC

Student ID

You can collect your ID card on campus after enrolment. Please ensure you bring proof of Nationality with you in order to collect your student ID card. You'll need your ID card to:

  • Access University buildings and accommodation, as well as Coventry University Students' Union (CUSU) events.
  • Borrow books and laptops from the Library & Learning Services.
  • Register your attendance at class using the Touchpoints.
  • Access printing credits.
  • Update your attendance on our card readers which are also linked to release of your student finance maintenance loan.
  • You can also use your student ID to access discounts at participating shops across the city centre. 

IT access

You will set up your IT access information during enrolment so please ensure you keep this information safe as you will need it to: 

  • Login to Moodle to review your module information, submit coursework, look at your assignment briefs etc.
  • Check your results in SOLAR
  • Login to computers around the building
  • Access your student email account

Returning students

We want to make sure everything goes smoothly when it's time to start your next academic year. 

If you are returning to us then you will need to re-enrol - please ensure you have checked your results in SOLAR in case you have resits/repeats etc. For further information, if unsure, please email us.

Please report to Customer Services, who will direct you to the enrolment area/room, and ensure you have with you:

  • A copy of your student finance documentation
  • Sponsorship letter, or if you need to make payment you can do this at the Customer Service Desk

Got a question? 

If you have any issues, please email us at CUCEnrolments@coventry.ac.uk



We work with FutureLets, the Coventry University Group’s accommodation provider, to reserve rooms in local halls of residence which you can apply for online. We have a range of properties giving you freedom to choose whichever hall is right for you. You can search through the options available and submit your online application via the FutureLets website.

If you are staying in University owned accommodation, make sure you read the FutureLets Licence to Occupy (PDF).

When choosing accommodation make sure you ask:
  • Are bills included in the rent?
  • Do all rooms cost the same? (Some rooms may be bigger than others)
  • Is contents insurance or any other extras included in the rent?

If contents insurance is not included in the rent, you will need to arrange this yourself to ensure your belongings are protected against loss, damage or theft.

Council Tax exemption

As a student, you will be exempt from paying council tax. Visit the government website to apply for the exemption.

Do you have a television?

If you watch live TV or live online streaming on your television, laptop, mobile phone, computer, tablet or any other device, you will need to be covered by a TV licence: each room in a hall of residence needs a separate TV licence. Check the official TV licencing site for all the information you need.

There is just one exception to this rule. If you only use a device that's powered solely by its own internal batteries, you will be covered by your parents' TV Licence. However, you must not install the device (e.g. plug it into the mains) when using it to receive TV. To check whether this exception applies to you, see student information.

Welcome Week

Celebrate your start at CU Coventry with a bang! We'll be giving out goodie bags to every new student who comes along to one of our welcome tours, see below for more details. 

Welcome tours

Welcome tours will be led by CU Coventry student ambassadors who will show you around the Mile Lane campus, stopping at the various departments and their respective areas for each team to give a 5-10 minute overview and Q&A on how they can help you throughout your time with us. You'll get an introduction to all the key support services including Customer Services, the LIbrary & Learning Services, Careers Zone, Academic Writing Service, Coventry University Students’ Union (CUSU) and more. 


CUSU is an active student led organisation that arranges lots of student get-togethers whether that be Welcome Week events, socials throughout the year or co-curricular opportunities. 

You’ll find lots of opportunities to get involved from volunteering and societies through to sports clubs and student led community groups. CUSU also has a confidential advice centre offering support with finance, housing and academic issues. 

Georgia on the beach

Meet our CUSU Campus Officer

The reason I got involved in the Student’s Union is to support students with responsibilities and mature students so they feel they have a voice within CU Coventry.

Georgia, CUSU CU Coventry Campus Officer

Student Finance

Paying for your course

If you are not intending to self-fund your course, it is important that you apply for student finance as soon as possible, as it usually takes up to six weeks to process, or sometimes longer during busy periods.

You are able to apply via the government website.

Student Finance England resources are available online to explain every step of the application. You can view these online.

If you have successfully applied for a tuition fee loan, your loan will cover the cost of your course upfront so you do not have to pay these fees directly yourself. Instead, these will be paid directly to us by Student Finance England.

Maintenance loans

If you have successfully applied for a maintenance loan, this will be paid into your bank account in instalments, usually tying up with your term dates.

Self-funding your course

If you are self-funding your course, or if you have not successfully obtained funding by the time you enrol, you have options available.

The first module fee can be paid up front, which will be refunded to you once your finance has been paid to CU Coventry by Student Finance England. Another option could be to defer until the next available module and begin your studies then. But don’t worry, you can catch up at the end of the academic year.

You are able to pay your tuition fees online here

Alternatively, you can pay in person at CU Coventry, but please note no cash payments can be taken. 

Foundation Year funding

If you are completing a Foundation Year with us, your student finance will work slightly differently.

If you are applying for funding for a Foundation year, please ensure you apply for four years to cover your degree. This is the same whether you choose to continue within the Coventry University group or progress elsewhere.

Cohort funding 

We offer 6 full-time intakes each academic year. This means students are able to select any one of these 6 intakes as their start date. The date you choose will impact on your student finance application and progression.

Student Loans Company (Student Finance England, Wales, NI and SAAS) work on a 12-month academic year cycle, dependent on a student’s start date. This means that students are assessed for a 12-month academic year from the point at which they enter and can only have 1 start date in that period. This means that students have to return to the next year of their studies at the same time that they originally started the course.

For example, January starters have a 12-month academic year from January 2020 to January 2021 so cannot progress until the end of the 12 months. They are not able to progress in September 2020, even if they have finished year 1 of their course, as this would cause them to have 2 start dates in a 12 month period.

We are legally bound by Student Loans Company regulations and have to follow these to ensure funding for our students. For students to receive full funding for their course, they must follow the rules stated above or self-fund the entire course.