The front of house service at CU London offers a range of student services, including fee payments, Student ID enquiries, student status letters and more.
The Library is where students can access all of the core reading material required for each module. On top of this, students can access electronic resources and laptops which can be loaned free of charge.
Dagenham Library
talk. +44 (0)20 3873 0709
write. library@cul.coventry.ac.uk
visit. https://libguides.coventry.ac.uk/cuglibraries
Greenwich Library
talk. +44 (0)24 7765 0513
write. greenwichlibrary.cul@coventry.ac.uk
visit. https://libguides.coventry.ac.uk/cuglibraries
Locate
All of our resources are listed on the Locate library catalogue. Locate allows you to search for books, eBooks, journal articles and databases. Wherever possible, all core reading is available to read online, for free, through Locate.
By logging into your account you can also renew any items you have on loan and reserve items that are on loan to other readers.
LibGuides
Our LibGuides pages are full of information to help you get the best out of Library resources. You can also book one-to-one support appointments, watch video guides on most of our subscribed platforms, and access curated lists of content which is particularly relevant to your course.
The Academic Writing Service aims to help you fulfil your potential by enabling you to successfully write and study independently while at CU London. We can help advise and guide you on the important aspects of academic writing and skills, such as planning and structuring essays and reports, improving critical thinking and avoiding plagiarism by referencing correctly.
You can access the Academic Writing Service via open access drop-in sessions, bookable 1-2-1s, as well as some sessions in subject tutorials and workshops. To book a 1-2-1 appointment or find out when a drop-in session is scheduled, contact the Library or email the service at academicwritingservice.cul@coventry.ac.uk or awsgreenwich.cul@coventry.ac.uk.
Alternatively, please visit their dedicated LibGuides page for more information.
Dagenham Academic Writing Service
write. academicwritingservice.cul@coventry.ac.uk
visit. https://libguides.coventry.ac.uk/culaws
Greenwich Academic Writing Service
write. awsgreenwich.cul@coventry.ac.uk
visit. https://libguides.coventry.ac.uk/culaws
The Student Wellbeing team provide professional support to all students at CU London. We have a dedicated team of Wellbeing and Disability officers who can offer support by providing a broad range of advice and guidance on personal, practical and emotional issues.
By working closely with Academic and Professional staff, as well as external agencies, we can signpost and refer students to other services who can also offer support. .
The Student Minds website provides some helpful information in preparing students for the transition into university.
Year-round 24/7 wellbeing support
In 2023, CU London launched the new easy-access emotional and mental health support platform, Spectrum.Life. Spectrum.Life is a confidential listening and support service for all registered students that gives you immediate emotional and mental health support 24 hours a day, 365 days a year. It is delivered by an external partner on behalf of our Student Wellbeing team. Students can register for the service at any time.
The service can be used to support with:
- depression, anxiety, stress
- grief and bereavement
- addictions
- relationships
- stress and work-life balance issues
- or any other emotional challenges you might be facing.
Disability support
If you have a disability, learning difficulty or long-term illness, we can offer you different options which could help you during your study experience. This could include individual exam arrangements, reasonable adjustments and more.
We can provide advice and support if you have one or more of the following disabilities, this includes but is not limited to:
- Specific learning difficulties (SpLD), dyslexia, dyspraxia, dyscalculia, or ADHD
- Autism
- Mobility impairments
- Physical disabilities
- Sensory impairments
- Long-term medical conditions.
How to access initial support
So that we can correctly assess the support and reasonable adjustments you may need, contact us to make an initial appointment. You can do this as soon as you have your CU London login. Get in touch via email at welfare.ss@coventry.ac.uk.
Personal Emergency Evacuation Plan (PEEP)
The aim of a Personal Emergency Evacuation Plan (PEEP) is to assist any person who may have difficulty evacuating from a Coventry University Group building or facility in the event of an emergency such as a fire.
If you believe you require a PEEP please contact the Student Wellbeing Team.
E: welfare.ss@coventry.ac.uk.
Information for applicants
We offer telephone appointments and visits to campus before you enrol so you can familiarise yourself with the campus before you start your studies.
Harassment and incident reporting
If you have experienced or witnessed incidents because of your race, age, sex, gender identity, sexual orientation, disability, faith or any other reason, you can now report it via our new online support service.
Immediate concerns
For immediate concerns: We do not offer an emergency or crisis service. If you require immediate attention please contact the emergency services or your doctor. Alternatively contact the out of hours hospital service. The Samaritans have a 24 hour helpline, their number is 116 123.
Contact the student support team
For more information, please get in touch.
Find us
CU London (Dagenham & Greenwich)
Everyone has the potential to succeed, but sometimes you might need a bit of extra support and guidance. That's why, upon referral or request, you can access your own Success Coach who will be there to help you throughout your university journey.
Our Success Coaches bring with them a wealth of experience and industry knowledge. Your allocated Success Coach will work with you to build a personal Success Plan so you have a clear roadmap to achieve your ambitions. Your Success Plan will be tracked and evaluated against our five pillars of student success:
- Managing studies: Your Success Coach will help you to manage your studies so you can stay on the path to success.
- Access to services: If you need additional support at any point in your academic journey, your Success Coach will connect you to the right services and specialist teams.
- Skills development: Your Success Coach can assist you in developing lifelong skills in areas such as resilience, well-being, budgeting, confidence, and problem-solving, referring you to specialist teams if required.
- Experience: Prepare for life after your studies and the transition into the workplace with the support of your Success Coach.
- Peer mentoring: Your Success Coach will help you connect with peer networks to help you settle in and access peer-to-peer support.
Am I eligible?
If you are a new CU London undergraduate or foundation student, you can access a Success Coach through self-referral via our engagement team email or through a member of staff putting in a request on your behalf.
