Our dedicated Student Support Team is here to help you every step of the way: whether you have a technical question or need a chat about your assessment, the friendly voice at the end of the phone (or a familiar face on the screen and e-mail) will guide you through.
You will have access to a named Student Experience Officer and a Progression Coach, who can offer 1-2-1 coaching and mentoring to assist you with your studies. Whatever the level of support needed, we always have your back.
Our Student Experience Officers will be your companions throughout your entire learning journey.
Their support might include simple signposting to apps, tools and websites, or directing you to our additional support services. They will also keep you informed of important dates and events, create study plans and timetables, listen to your feedback, as well as host the Live Seminars with your Associate Lecturers.
Our Progression Coaches are here to support you in achieving the best you can on your chosen course.
Sometimes learning online can be challenging, especially if external factors such as family or work pressures start occupying more of your time. This all relates to CU online students. You may just need a bit of extra explanation with one aspect of the course or you could do with someone to point you in the right direction and provide some encouragement.
Whether you want to improve your study skills, time management and action-planning or to ensure you get the most out of your assessment feedback, your Progression Coach is here to help.
Students receive support from all areas of the support team.
Student Experience Officer
Your Associate Lecturer is the academic face you will see on your Live Seminars and who will be your contact for any course queries.
Associate Lecturers are accessible seven days a week during the academic semester*, and are here to provide regular input to the discussion groups and comment threads. They will also provide advice and help in expanding your understanding of the course and furthering your subject knowledge.
When it comes to assessments, the Associate Lecturer can help you with preparation and they can also be called upon for general guidance as you progress along the learning journey.
*You will be advised of the full availability of the Associate Lecturers once you enrol on your chosen online course.