If you are not sure where to go for help, speak to a Customer Service Adviser at an Information Point. There is one in every Faculty building and in TheHub. You can email firstname.lastname@example.org. You can also check our Student Guide to identify the support we can provide.
If you have questions about your study programme, contact your Course Director. You can find their contact details on your Moodle CourseWeb.
Our International Student Support Team are here to help international and EU students and offer non-academic support on subjects such as pre-arrival, visa, immigration, housing and post-study advice. For questions, queries or concerns, contact the Student Support Team by email: email@example.com and telephone: +44 (0) 24 7765 2151.
Students’ Union Advice Centre (SUAC) is a free, independent and confidential service which gives advice, and provides representation, on a wide range of problems including housing, consumer law, cheating and plagiarism, internal disciplinary and complaints. You can call +44 (0)24 7765 5200 or visit them online.
The Medical Centre, on the second Floor of TheHub, holds surgeries from Monday to Friday 8.30am-5.30pm during term-time. Find out more online or telephone +44 (0) 24 7655 1725. In an emergency please call +44 (0) 24 7659 2012. The Counselling Service provides an opportunity for you to talk with a professionally trained counsellor; you can contact them on +44 (0) 24 7765 5622.
In an emergency on campus or in Coventry University accommodation call the University’s Protection Service on +44 (0) 24 7765 8555. For off-campus emergencies or in private accommodation call the Police on 999. For non-emergency incidents (e.g. out car has been stolen or your property damaged) call the Police on 101.
Your Faculty Registry can help you understand the University’s academic processes and regulations, answer queries relating to your course, modules and assessments, and authorise absences, deferrals, extensions and withdrawals. You can visit the reception desks in Faculty buildings during the drop-in hours or make an appointment to see your Course Administrator by phone, email or via the Reception Desk.
For more information on Faculty Registry you can watch a short video below:
Faculty of Arts and Humanities
Faculty of Business and Law
Faculty of Engineering, Environment and Computing
Faculty of Health and Life Sciences