If I pay my accommodation fees in full, do I get a discount?
No, there is no discount for paying in full.
I made a payment by card but what like to change the card for the rest of my instalments. What do I do?
You can change your card details by contacting FutureLets directly. If you would like to change your Direct Debit details, you must contact FutureLets at least 30 days before the next instalment is due to be paid.
I cannot afford the rent. Can I cancel my contract and move out?
You will need to find a suitable replacement student for your contract before you can be released. You would be liable for an administration fee and the accommodation fees for the room until the replacement student takes over your contract.
What is the Deposit and how much will it be?
The Deposit is a security deposit, which is refundable at the end of the contract, subject to any damage or other outstanding charges.
The Deposit amount is £300 for ALL students; however some students may be required to pay additional instalments in addition to the security deposit (for example international students).
What happens if a Direct Debit payment fails?
If, for any reason, your Direct Debit (DD) cannot be collected from your account, FutureLets will contact you and you will be required to make the payment by an alternative method. The DD will be cancelled and you will be required to set it up again for all future instalments. Find out more about Direct Debit.
What happens if a Recurring Card Payment fails?
If your Recurring Card Payment (RCP) cannot be collected from your account it could be that the card has expired and you will need to contact FutureLets with the new card number to reinstate the payment.
Alternatively, the payment may not have been made due to there being insufficient money in the account, and you will need to ensure that the funds are available before you contact FutureLets to reinstate the payment. If you do not contact FutureLets the RCP will be cancelled and you will be required to set it up again for all future instalments.
What happens if an instalment if not made?
If you fail to pay an instalment the debt collection process will begin as follows:
You will be sent a letter to your term-time address reminding you that the payment is due.
If a suitable arrangement for the payment cannot be agreed then a Notice to Quit will be delivered to you and the payment of the outstanding instalment will be required to be made in 28 days or you will be expected to vacate the accommodation. You are still liable for the whole accommodation fee until the end of the contract period, unless you find a suitable replacement.
If you fail to make the payment or fail to vacate, you will receive a final letter which will allow you a further 5 days within which to make the payment before the debt is referred to Legal Services. Legal Services will issue proceedings in the County Court to recover the money owed and/or to evict. A County Court judgement may seriously affect your future credit rating.