I have received my welcome letter but my date of birth is incorrect, how can this be amended?
Please email email@example.com with your student ID number and correct date of birth. The same email address can also be used if you would like to amend the spelling or order of your name(s).
How can I register for IT Services to gain access to e-resources?
You should have received a welcome pack with your Coventry University student ID number and the date of birth we have registered on the system. You will need this information to set up a log in.
I was previously enrolled on a course but I am now receiving an error message when trying to access the e-resources, what can I do?
If the error message states that you are no longer enrolled then please email firstname.lastname@example.org with ‘E-resources Access’ as a subject heading. Please ensure that you state your Coventry University student ID number and name in the email to enable us to help you.
I am still receiving an error message but it does not refer to not being enrolled, how can I get access?
Where possible we would like you to send a screenshot of the error message to email@example.com as this will help us to source the issue and resolve it as soon as possible. It would be very useful if you could also include which e-resources and sites you are trying to visit. Please be advised that due to licensing agreements with certain E-resource providers, you may not be able to access certain documents.