When you arrive


Before you arrive

Everything you need to prepare before you start.

Get Started

When you get here

Find out what you need to do when you arrive on campus.


Welcome weeks

Information to help you get the most of university life.

Arrival on campus

From September 2021, we are planning, in line with government guidance, to deliver as much on-campus teaching as possible. While we recognise the importance of on-campus learning, we also know that not everyone will be able to attend in-person, so fully online routes will be offered for a significant number of our courses, where there are no specific requirements for on-campus activity. Find out how your course will be taught using Wayfinder.

International students

If you are an international student there is lots more information available to help you prepare. View our arrival Information to find out more.

How to get here

Whether you're travelling to us by car, train, bicycle, bus, coach or plane, you'll find all the travel directions on our Find us page.

Find your way around campus

We have a handy tool to help you find everything you need, from university services, buildings, where to get help and even to help find an available PC. Visit the Wayfinder now to get exploring or join our virtual tour. Or, if you prefer, we have a PDF campus map you can print out. Our services are also available online via Wayfinder.

Late arrivals

Please aim to arrive in time for the main teaching start date. However, we do appreciate that in certain circumstances you may not be able to do so. In this case, the following support and activities are available to help you settle in and catch up:

  • Call the Student Engagement Team on +44 (0) 24 7765 6565 to discuss your options.
  • Access your online induction materials; this will provide you with an introduction to the university, hints and tips about student life and allow you to find your learning materials.
  • If you are an international student, visit our orientation page for a schedule of events. If you need further advice, contact the International Student Support Team on +44 (0) 24 7765 2010.
  • If you are staying in University-owned accommodation, please email us at unihalls@futurelets.co.uk to inform us of your arrival date, if it will be after your contract start date.

Please read our safety guides:

Arrival checklist

There are a few things you will need to do to be able to fully start your student journey.

Activate your IT account

Your Office 365 account will be automatically created when you complete your enrolment, and details on how to activate it can be found in your online induction. To use your account, go to Microsoft Office 365 or, for more information, log in to the Student Portal.

You need to check your university email regularly for important communications from the university. Please note that university staff will only respond to emails sent from your Office 365 account.

Make sure you have your Student ID card

Your student ID card is very important; it gives you access to university buildings and accommodation, is used to register your attendance at classes, and gives you access to printing as well as a range of student discounts. You also need to have been issued your student ID before your student loan will be released.

You should already have uploaded a photo for your card after your enrolment; if so, it will be posted to your chosen address.

To apply for your student ID, once you have enrolled, follow the instructions on Wayfinder – please select your location from the pane on right. We may need to verify your identity and nationality at the time. Download the Accepted Proof of Identity and Nationality for further guidance.

Choose your extra module

Coventry University has developed the unique Add+vantage scheme to help you gain work-related knowledge, skills, qualifications and experience to facilitate your transition from university to the working world.

Add+vantage modules are a mandatory part of most full-time undergraduate courses, but you are able to choose from an extensive range of modules. Take a look at our Add+vantage Level 1 Modules leaflet for examples of previous modules (please note these are subject to change).

Further information relating to Add+vantage modules and the registration process will be discussed during your first week of teaching.

Discover Coventry University Students' Union

Coventry University Students' Union (CUSU) will represent you as a student, and make your student experience the best it can possibly be. They’ve got loads of things for you to get involved in including sports, societies, volunteering, campaigning, media and representation.

Your welfare is really important to them, and they have their own in-house advice team to help with everything from exams and coursework queries, to housing contracts and landlords. They are available to support you with matters affecting your student life.

When you enrol online you have the option to share your data with Coventry University Students’ Union. Doing so allows you to join sports clubs, societies, and communities, volunteer, be part of the course rep system, buy tickets to events, stand and vote for Students’ Union positions and be kept updated about CUSU activities, news and events.

The most employable graduates have taken part in activities outside of their course so please get involved and make the most of your time at university.

You can find out more using the links below and make sure you visit www.cusu.org.

Need more help?

Student Engagement Team

The Student Engagement Team is here for you 08:00- 20:00 Monday to Friday and 10:00-16:00 on Saturday and Sunday. You can call +44 (0) 2477 656565 or email engagement@coventry.ac.uk. We’re your first point of contact whatever your enquiry or question, and can either help you directly or connect you to expert support, whether that’s an academic tutor or one of the many dedicated student services. Our team is trained to listen and will treat your enquiry professionally and with discretion; your information is always kept within the confines of the university.


Check Wayfinder to explore the range of support available to you.

International Student Support Team

Our International Student Support Team is here to help international and EU students and offer non-academic support on subjects such as pre-arrival, visas, immigration, housing and post-study advice. For questions, queries or concerns, contact the Student Support Team by email or telephone: +44 (0) 24 7765 2010.

Students' Union Advice Centre (SUAC)

Students’ Union Advice Centre (SUAC) is a free, independent and confidential service which gives advice, and provides representation, on a wide range of problems including housing, consumer law, cheating and plagiarism, internal disciplinary matters and complaints. You can call +44 (0)24 7765 5200 or visit them online.

Emergency on campus

In an emergency on campus or in Coventry University accommodation, call the university’s Protection Service on +44 (0) 24 7765 5555. For off-campus emergencies or in private accommodation call the Police on 999. For non-emergency incidents (e.g. your car has been stolen or your property damaged) call the Police on 101.

FutureLets Accommodation

FutureLets are available for halls accommodation queries and bookings, by email at unihalls@futurelets.co.uk, or you can phone them on +44 (0) 24 76 158 158, 8:30am – 5pm Monday-Friday and 9am – 1pm on Saturdays.


Jargon buster

Designed to help you understand some key terms


Student Charter

Download and sign up to the student charter


Campus Wayfinder

Find your way around campus and view learning spaces

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