Making a payment for accommodation

Please note that the information on the tabs below relates to University Managed accommodations only.

How to Pay

In order to make a payment, you need to ensure you have accepted your offer of accommodation. For more information on accepting your offer, please see our how to apply pages. 

If you choose to pay in instalments, you will have to pay your deposit and first instalment on accepting the offer of accommodation, and your remaining final instalment on the further agreed date.

The payment options are:

  • Option 1 - Payment of rent in full by credit or debit card
  • Option 2 - Bank Transfer

In order to avoid the booking system from timing out you will need to ensure that:

  • You have your credit/debit card details available when asked to pay the deposit
  • Your credit/debit card has not passed its expiry date
  • The card you are using has sufficient funds in the account to make the payment,
  • Your bank will authorise the payment

Bank Transfer

Coventry University has partnered with Transfer Mate to provide a simple and cost effective service to pay your fees using a bank transfer, whether you are an International or a UK student.

You can access the Transfer Mate payment system here.

Using this system will provide you with the following benefits:

  • It allows students to make payment of their fees in their own currency, giving them transparency and a clear understanding of the cost of their fee
  • Obtain a guaranteed exchange rate for a period of up to 48 hours
  • Ensures that 100% of the funds transferred reach FutureLets, and that no expensive bank charges are deducted that may delay your registration
  • It ensures that the payment can be easily identified and allocated by FutureLets, giving the you peace of mind
  • It is a secure and quick way to make the transfer ensuring that FutureLets receives the payment promptly
  • You will be notified upon receipt of your payment
Contact Details

If you have any questions regarding this service, we have arranged for Transfer Mate to provide a dedicated 24/7 Customer Service team that can aid you with any additional information on the service and its benefits and/or walk you through the process. For any of the above or any other related queries please contact:

Phone:  +44 207 659 9190
Email: edu@transfermate.com 

Security Checks

While trying to pay your accommodation fees via the website, your bank may request a security check called 3 Domain Secure (3-D Secure). This is used by certain banks to reduce the risk of fraudulent usage of bank cards.  You may be asked to enter your bank card password to enable the checks, and to make payment.

If this fails, please contact your bank directly.  They will be able to advise you on the process, so that you are 

  • It is a secure and quick way to make the transfer ensuring that FutureLets receives the payment promptly
  • You will be notified upon receipt of your payment

Instalments

Chapter Spitalfields

Chapter Spitalfields is University Managed and will be subject to the University's payment plans.

You can pay your instalments in three ways:

  • Debit or credit card
  • Bank transfer

Pay by Instalments

Pay by recurring card payments (RCP) over two instalments.

(These instalments may have been automatically set up when you entered your card details when accepting your offer of accommodation and paying your deposit).

  Amount Due Due Date
Deposit £500 On Booking
Instalment one 1/2 of remaining fees On Booking
Instalment two 1/2 of remaining fees Agreed date

 

Pay in Full

Pay immediately in full by credit or debit card when you accept your accommodation offer online

If you cannot pay by credit or debit card, you can use the Transfer Mate payment services, regardless of whether you are a UK, EU or international student. 

Transfer Mate

You can access the Transfer Mate payment system.

Using this system will provide you with the following benefits:

  • It allows students to make payment of their fees in their own currency, giving them transparency and a clear understanding of the cost of their fee
  • Obtain a guaranteed exchange rate for a period of up to 48 hours
  • Ensures that 100% of the funds transferred reach FutureLets, and that no expensive bank charges are deducted that may delay your registration
  • It ensures that the payment can be easily identified and allocated by FutureLets, giving the you peace of mind
  • It is a secure and quick way to make the transfer ensuring that FutureLets receives the payment promptly
  • You will be notified upon receipt of your payment
Contact Details

If you have any questions regarding this service, we have arranged for Transfer Mate to provide a dedicated 24/7 Customer Service team that can aid you with any additional information on the service and its benefits and/or walk you through the process. For any of the above or any other related queries please contact:

Phone:  +44 207 659 9190
Email:   edu@transfermate.com 

Refunds and Receipts

Receipts

Your acceptance of accommodation requires that you choose a Recurring Card payment plan. Please be aware that you will not receive a receipt for payments made by Recurring Card Payments (RCP).

If you need to make a payment outside of the agreed payment plan, you will receive a receipt if the payment is made by any of the following methods:

  1. By credit/debit card made over the telephone to the FutureLets office.
  2. Via the internet through e-payments and SOLAR

You are advised to keep all receipts safe for the duration of your stay in the accommodation.

Refunds

If you have already enrolled you will need to request the refund of any credit balance in your accommodation account by completing an accommodation Refund Request form.  If you have not yet enrolled and need to request a refund for a payment already made please read the withdrawal refund policy before making your request.

The refund will be paid directly to the bank account that the original payment originated via BACS or electronic transfer and may take up to 4 weeks to process.

Accommodation Invoice

Students will receive an email from the University regarding their accommodation invoice. Students must ensure they check their University email account on a regular basis during their studies at Coventry University London.

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