Social Relations CPD | Coventry University

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Social Relations

Social Relations

The world is changing rapidly and businesses need to continuously adapt to new demands bought about by challenges both external to the workplace and internal. These courses help delegates to understand other areas of society and how to work with them. Delivered by Coventry University's unique Centre for Trust, Peace and Social Relations, these courses aim to equip professionals with the knowledge and skills needed to tackle challenging and sometimes controversial issues with confidence.

Difficult conversations: a practitioner’s guide to facilitating intercultural dialogue 

(code: DCO1D1718)

Course summary:

Intercultural Dialogue is used increasingly by many practitioners, from United Nation’s agencies to local peace building charities, as an essential tool for bringing people together and resolving tension and misunderstanding between groups in society. However, in practice, leading dialogue between people of markedly different cultural backgrounds and world views can be  daunting and often there is a temptation to avoid challenging or controversial subjects.

Topics range from nationality and religion to intolerance and prejudice in a way that avoids tension and strengthens understanding between groups. This course provides delegates with a set of easy-to-use, practical facilitation tools and approaches combined with an understanding of the underpinning theory. 

Who should attend?:

People involved in any aspect of community engagement in diverse contexts. This could be in local or national government or in the voluntary sector. 

Duration: 1 day


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Operating in challenging environments 

(code: OCE1D17180)

Course summary:

This course provides grounding in some of the challenges of working in areas affected by conflict, insecurity or disaster including organisational security and staff safety in addition to cultural sensitivity and suggests appropriate project management techniques. 

Standard practices are inadequate when faced with the realities of project work in hazardous and volatile areas. This course prepares individuals to be responsive, aware and adaptable when operating in challenging circumstances. It presents a holistic and evidence based approach which develops a broader skill-set to better respond to the complexities of such environments. Learning materials are sourced from fieldwork and real-world scenarios. We provide case studies from the field featuring stakeholder and community engagement, security incidents, risk management and civilian protection scenarios.

Who should attend?:

New professionals seeking to work in areas affected by conflict or disaster, in the field of humanitarian work such as NGO’s, peacebuilding, protection and armed forces, engineering, logistics and healthcare.

Duration: 1 day


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Introduction to migration and asylum 

(code: IMA1D718)

Course summary:

International migration is an increasing feature of contemporary life with implications for social cohesion, the labour market and the delivery of services (health, housing, education). Based on extensive and up-to-date research and policy analysis undertaken in the UK, Europe and internationally this course provides a non-specialist introduction to a range of migration and asylum issues.

This course provides attendees with:

  • An overview of legal rights and frameworks including the different categories (migrants, refugees, asylum seekers) of people with whom they come into contact
  • Information about the experiences of different groups as well as the implications of gender, age and other aspects of identity for their experiences in countries of origin, on the journey and in the UK
  • An introduction to the key policy issues and areas which people have to navigate including the asylum process, housing, education, employment and health
  • Practical advice and information on how to work with people from migrant backgrounds including how to build trust, undertake interviews and work with interpreters.
We are able to tailor our course to the needs and interests of particular groups of attendees by providing more specialist sessions: for example on age disputes and the process of age assessment for unaccompanied asylum seeking children (UASC) or gender issues in the asylum claim.


Who should attend?:

This course is intended for non-specialist practitioners working with those from migrant backgrounds in a range of different settings including the NHS, schools and universities, social service departments, local government offices (housing, libraries), GP surgeries and the police. No prior knowledge or understanding of migration issues is needed or expected. 

Duration: 1 day


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