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Frequently Asked Questions

Flying Start (formerly known as No Hidden Extras)

Course essentials at no extra cost

Eligible Students

Students who commenced an undergraduate degree course advertising ‘Flying Start’ in September 2012 or later and are paying the fee levels set for new students for 2016 will be eligible.

Students repeating course stages and paying the fee levels set for new students for 2017 will be entitled to alternative equivalents.

Direct Entry

Students who are Direct Entry to Stage 2 or 3 of an undergraduate degree course advertising Flying Start and who are paying the fee levels set for new students for 2017 will be entitled to the same items as other students on the same course and stage, provided they meet the other criteria for eligibility (see above.)


EU students

Yes, where ‘Flying Start’ is advertised, it applies to EU students, as long as the other eligibility conditions are met (see above). Please note that Erasmus students do not pay the new higher level fees and are therefore not eligible for ‘Flying Start’.


International Students

Yes, where ‘Flying Start’ is advertised, it applies to International students, as long as the other eligibility conditions are met (see above).


Part-Time Students

Yes, Part-Time students commencing on undergraduate degree programmes from September 2012 and paying the fee levels (pro rata) set for new students for 2017 are entitled to some ‘Flying Start’ items. What you will receive will depend upon your course. For example, courses issuing books will normally issue a proportionate cost in credits/vouchers for purchasing books or eBooks (see the section I am a part-time student: will I still get my core books? below).


Non-Eligible Students
  • Students studying Continuing Professional Development qualifications are not eligible. 
  • Students who are Fee Exempt, such as incoming Erasmus students, are not eligible.
  • Students on courses which are externally funded, such as Department of Health funded courses, are not eligible.
  • Postgraduate Students.  There are some undergraduate degree courses with an optional route leading to a Masters level qualification and provided you have progressed on the undergraduate degree course it will apply in these cases, as long as the other eligibility criteria have been met (see above).

Am I able to obtain any of the included items for my course prior to arriving at the University?

Before you can collect items supplied for your course, it is necessary to enrol and get your student registration/identification (ID) card. Online Enrolment normally commences in September and the majority of items distributed to students will be issued on campus during induction week for new students, or once term commences.


Where do I get more information about this before I enrol?

Details of what students will get will have been published in the Prospectus; however, details may change, so details of what students will receive can be found using the Course Finder on this web site and clicking on the ‘Flying Start’ link.


Where do I get more information about this after I enrol?

Details of what existing students will get will be published on the student portal (you will need to log in with your student ID to view this).


How do I find out about any costs that are NOT included in the fees?

You should be able to see any additional costs that might apply to you by using the Course Finder on this website.   

Returning students can view details of what is included on the student portal (you will need to log in with your student ID to view this).


Do I have to pay any sort of deposit for any of these ‘extras’?

No deposit is generally required. Coventry University’s policy is that there are Flying Start; therefore the payment of your fees will normally cover all the core items required for your course. However, there may be some specific terms and conditions which apply to certain items promised for your course. See the Course Finder as above. 


Why are books, equipment and other items free?

They are not free. Following compulsory fee rises, Coventry University made a commitment to ensure they provided the very best value for money. Your fees for the course cover the payment for these core items. This is why students who are not paying the current published fee rates for the course are not entitled to the ‘Flying Start’.


Core textbooks

Am I eligible for free books?

The books are not free, but they are included in the fee you pay for the course. What you receive depends on the course and stage you are studying. Some course stages provide students with core textbooks, or a customised course reader containing key texts and reading materials, or vouchers to purchase core text books from the online book store. Other course stages may include other core materials, such as art materials, software, equipment, memberships, etc.

Whether you are eligible depends on a number of factors (see Who Is Eligible? above).

Final year students and part-time students will normally receive credit to purchase text books from the University and John Smith’s online store book store.  Information on how to access your account will be sent by email shortly after your course start date. 

The value of the credit issued will vary depending upon the course being studied and the other items being issued, or the mode of attendance. For example Part Time students on course stages where Full Time students receive books will receive an amount based on an average number of modules expected to be studied in an academic year. For further information about the Online Book Store and book credits, see the Online Book Store and Book Credits information page.

Students repeating a course stage are likely to be studying a mix of modules at different levels of the course, which makes determining the bundle of books required difficult to predict. As such, they will receive credit to purchase text books from the University and John Smith’s online store.

Where students are given credit instead of books, this will be to purchase textbooks from their course reading list via the University and John Smith’s online store.


What is a course reader?

This is a publication comprising key reading texts which are specifically applicable to the course.


Am I expected to have read any of the mandatory core texts before I arrive at the University?

While you can do reading and preparation for your studies before your arrival, the text books being provided will be issued during induction week for students commencing Stage 1 of their studies, and teaching weeks 1 and 2 for returning students.


What do you mean by ‘Mandatory Core Textbooks’?

These are some of the textbooks that you are required to read and make reference to throughout the duration of your course. Textbooks are not supplied for optional modules as these vary from student to student.


How many books will I get?

The books supplied will vary depending on the course stage you are studying, and what books your Course Director has specified as essential for the course stage.


Are these all the books I will need to read for my course?

No. At the start of each module, you will be given a reading list with additional suggested reading, and you will also be expected to read widely and to use a range of information resources. Additional books and books for wider reading or for optional modules, together with the other media forms, are available from the Lanchester Library.

Information about the Library including induction timetables, online tour booking and links to the online catalogue Locate will be available from the Library preview Moodle module. However, if you want to have a look for yourself before you arrive at Coventry University, you can login as a guest user at any time and use the enrolment key ‘library’.


Will I only Receive Books?

Your Course Director will compile a package relevant to your course; this may include books and/or additional items.’


Where will I collect my books from?

Designated book collection sessions will be timetabled for each course receiving textbooks. Please check your timetable for date, time and location on campus of where to collect.  . You will receive more information about this on arrival, or from your Course Director.

Please ensure you collect your books during this period to be sure you have the right materials for your studies. Do not collect books if you are considering or have agreed to change your course of study until the change or transfer has been fully processed.

In the case of books not collected during the timetabled session, students will need to contact nohiddenextras.lib@coventry.ac.uk please quote student ID number and course of study.


When can I collect my books?

First Year students will collect week beginning 25 September 2017

Returning students will collect their books week beginning 03 October 2017

For students commencing their courses in January and May 2018, there will be a designated collection point for book distribution which will be publicised later in the year.

Students are advised to collect your books during the timetabled collection times to avoid delays and to be sure you have the necessary materials to fully participate in your course of study. If you miss your scheduled collection session please contact nohiddenextras.lib@coventry.ac.uk

All students should collect their books as early as possible, as the books will be returned to the supplier after Friday 13 October 2017.


Can I have an electronic version of my books?

Your course team have determined which format your books will be in and you cannot change to a different format.  However, if you have a disability and cannot use printed texts, we will do our best to obtain texts in an alternative format for you – but this will be dependent upon your course. Please let us know as soon as possible if you are likely to require alternative formats. You can do this prior to arrival by emailing ask-a-librarian.lib@coventry.ac.uk with your name, intended course and the format required. Alternatively, telephone the Library on +44 (0) 24 7765 7541.

If you are eligible to receive an eBook as part of the “Flying Start” for your course, you will be provided the details in order to access and begin reading your eBook to your Coventry University email address.

Shortly after your course start date, you will receive an email from customerservices@kortext.com. This will provide you with the login details for Kortext, where you will be able to access your account and your bookshelf, with the relevant book(s) for your course already uploaded.

This email will also include details on the Kortext App (iOS and Android) and how you are able to read offline.


Will I need any identification to collect my books?

Yes. You will need to bring your Coventry University student ID card (Phoenix Card). Once you have enrolled, you can collect your ID card from the Student Centre. Continuing students should already have their ID card, though they will still need to have enrolled to collect.


Can someone else collect my books for me?

No. You need to collect your books in person and bring your University student ID card with you. However if you have a disability, we may be able to make alternative arrangements. Contact your Course Tutor to arrange.


Do I get to keep the books?

Yes. Once collected, the books are yours and belong to you. However, if you change or transfer course, you will need to return the books issued for the year in unused condition before any further books for your new course can be issued.

If you withdraw from your course within the first 14 calendar days following the course commencing, you will need to return the books issued, or reimburse the University for the cost of books which cannot be returned, e.g. have been used.


Will I get a bag to carry my books away in?

Yes books will be provided in bags. 


What happens if there is a mistake in my bundle?

The staff at the distribution point will be able to help you.  However if you realise after you have left the distribution session, please contact nohiddenextras.lib@coventry.ac.uk.

You are advised not to collect your books if you are in the process of changing or transferring to a different course.

Occasionally, there may be a shortage of specific books and these may need to be issued later.


What if I lose one or more of my textbooks, or they are stolen?

Unfortunately there is one set of books per student, and no extra books will be ordered by the University. If a book is lost or stolen, no replacement can be provided. However you can access all course books in the Library, and you can also purchase a replacement yourself.


Where can I find out more about the Online Book Store and book credits?

A separate FAQ is available for the Online Book Store.


Where can I find out more about my e-books and how to access them?

Students receiving e-books will be provided full details of ‘accessing your e-books’ training sessions and instructions following enrolment.


I am a part-time student: will I still get my core books?

For course stages issuing the promise of books for full time students, rather than issuing physical books, part-time students will receive credit so they can buy the texts that best suit their needs from the University and John Smiths’ online book store. For further information about the Online Book Store and book credits, please see the information page.


Equipment, Software and Other Items 

How will I know if I am entitled to equipment or software as part of my course?

Details of hardware or software supplied as part of your course will be included on the University web site. Use the Course Finder to access your course. Alternatively, you can view the items being supplied on the student portal (you will need to log in with your student ID to view this).  For these items you will be contacted by your course teams and informed as to when and where to collect.

Terms and conditions apply to some of these provisions: individual pdfs for each of these can be found on the Flying Start page.

What happens if I lose my equipment, or it is stolen or accidentally damaged?

The terms and conditions you will have signed up to require you to insure the equipment.

Students on relevant courses in the School of Art and Design receiving laptops will need to reimburse the University to purchase a replacement laptop for you. Should your insurer refuse your claim, you will be personally responsible for reimbursing the University for the purchase of a replacement. Obviously, it is very important that you look after the equipment that has been supplied to you.

Students on relevant courses in the Faculty of Engineering, Environment and Computing or the Faculty of Business and Law receiving equipment will need to replace these themselves, if they are not insured.


Who should I notify if my laptop is lost, stolen or accidentally damaged?

You should contact both your insurer, as well as the School of Art and Design’s Course and Department Administrator for Media on +44 (0) 24 7765 7929.


What if the laptop, tablet or Netbook develops a fault?

ChromeBooks have a three year warranty. You will be supplied with details for making a claim against the warranty when the equipment is issued. See the terms and conditions, a pdf of which can be found on the Flying Start page.

Laptops will come with a three-year warranty. You will need to take the laptop to the supplier to have it repaired. A limited number of loan laptops are available while your laptop is being serviced. The loan laptop is supplied to you on the same terms and conditions as the original. You should ensure you back up your files, as repairs may necessitate re-imaging the laptop and restoring it to its original settings. Details of the maintenance service will be supplied when the laptop is issued.

All other equipment has a standard 12 month warranty. You will be supplied with details for making a claim against the warranty when the equipment is issued. See the terms and conditions or the warranty instructions accompanying items issued.


What happens to the laptop if I withdraw from the course or change to a different course before I graduate?

If you withdraw from the course, you will need to reimburse the University for the balance remaining on the laptop, or will need to return the laptop to the University.

If you reimburse the University, you will need to remove University licensed software from the laptop at this time, for example Microsoft Office software.

Read further details on our laptops offer. Please note that terms and conditions apply.

If you change or transfer to a course which does not offer a laptop, or the same laptop, you will need to return the laptop or reimburse the University for the balance remaining.


What happens to other equipment or software supplied if I withdraw from my course/stage?

If you withdraw from your course stage in the first 14 calendar days from the commencement of the course, you will need to return the equipment or software, or reimburse the University for the cost.

If you change or transfer to a different course where the same equipment or software is not supplied, you will need to return the equipment to the University.


Other software

Am I eligible for software?

You will only receive software if you are on a course which lists this as one of the ‘extras’ students are entitled to.


What software am I entitled to?

This varies depending upon which course you are studying and whether you are entitled. Details can be viewed in the Prospectus pages of your course, or on this website by selecting your course in the Course Finder and viewing ‘What is Included in Your Fees’, or via the student portal if you have already enrolled (you will need to log in with your student ID to view this).


Do I need a specific type of computer or laptop to use the software?

You may do. Some software will work on both Windows and MAC equipment, while others are only available for Windows equipment. Terms and conditions for software should be read carefully.

Do note, however, that Apple equipment can be set up to emulate Windows. The University does not supply this additional software, and this may be an ‘Extra’ cost to you. The Service Desk in the Library may be able to give further advice on this.


How do I collect my software?

In some cases, software is supplied as a site license for Coventry University staff and students. The software packages SPSS and Minitab can be downloaded from the student portal (you will need to log in with your student ID to view this). Please remember to follow the instructions carefully. Software may need to be downloaded annually in order to get the latest license key.

In other cases, software may be handed out on CD or DVD at an organised event. Licenses will be for an agreed period of time.

In some cases, specific systems will need to be used, or usernames and passwords issued for an external system. Your Course Tutor will advise.


Will I need any identification to collect my software?

For software available for download from the Student Portal, you will be identified as being entitled by your ability to access the student portal and will need to provide some personal details.

For software issued on CD or DVD, you will need to have your University Student ID Card to identify yourself and to determine your entitlement.

Your Course Tutor will advise about any other circumstances.


Will I be able to keep the software?

In some cases, the software is only valid for a year, and will need to be downloaded again in subsequent years of your course. As such, it may not be licensed and may not function once you leave your course.

In other cases, software may be valid for a defined period.

You do need to ensure that you delete software which you are no longer licensed to use from your equipment, particularly once you have left the University.


What happens if I change course or transfer to a different course?

Depending on when this happens, you may be asked to return copies of the software issued on CD/DVD if it is not an ‘Extra’ on the course you are now studying.


Tuition Fee Waiver

What is the tuition fee waiver?

Many universities charge a tuition fee if you decide to take a year out on a supervised work placement or study abroad opportunity. We want to encourage all students, if possible, to take advantage of a year out and, as a result, are waiving the tuition fee for all students who opt to take a year out.

Please note that on Automotive and Transport Design, Product Design and Interior Design certain placement years are a mandatory part of the course, and the tuition fee waiver does not apply. See our Flying Start page.


Other Terms and conditions

This information relates to 2017-18, but may be subject to change. 

For Art and Design courses where items such as a laptop are provided, separate terms and conditions apply for this provision.

For Engineering, Environment and Computing courses where items such as Chromebooks, Raspberry Pi's, Beagle Bones, Silicon Power HDD, Acer ZenPadAcer Predator Tablet, Calculators, Ethical Hacking Kit, Watch, EEC cameras and other cameras are supplied, see the relevant terms and conditions which apply to these provisions (individual pdfs linked to above, all under 100kb each).

For Health and Life Sciences courses where items such as tablets are supplied, see the relevant terms and conditions (pdf, 70kb) which apply to these provisions.