The staff at the distribution point will be able to help you. However if you realise after you have left the distribution session, please contact firstname.lastname@example.org.
You are advised not to collect your books if you are in the process of changing or transferring to a different course.
Occasionally, there may be a shortage of specific books and these may need to be issued later.
Unfortunately there is one set of books per student, and no extra books will be ordered by the University. If a book is lost or stolen, no replacement can be provided. However you can access all course books in the Library, and you can also purchase a replacement yourself.
Where can I find out more about the Online Book Store and book credits?
A separate FAQ is available for the Online Book Store.
Where can I find out more about my e-books and how to access them?
Students receiving e-books will be provided full details of ‘accessing your e-books’ training sessions and instructions following enrolment.
I am a part-time student: will I still get my core books?
For course stages issuing the promise of books for full time students, rather than issuing physical books, part-time students will receive credit so they can buy the texts that best suit their needs from the University and John Smiths’ online book store. For further information about the Online Book Store and book credits, please see the information page.
Equipment, Software and Other Items
How will I know if I am entitled to equipment or software as part of my course?
Details of hardware or software supplied as part of your course will be included on the University web site. Use the Course Finder to access your course. Alternatively, you can view the items being supplied on the student portal (you will need to log in with your student ID to view this). For these items you will be contacted by your course teams and informed as to when and where to collect.
Terms and conditions apply to some of these provisions: individual pdfs for each of these can be found on the Flying Start page.
What happens if I lose my equipment, or it is stolen or accidentally damaged?
The terms and conditions you will have signed up to require you to insure the equipment.
Students on relevant courses in the School of Art and Design receiving laptops will need to reimburse the University to purchase a replacement laptop for you. Should your insurer refuse your claim, you will be personally responsible for reimbursing the University for the purchase of a replacement. Obviously, it is very important that you look after the equipment that has been supplied to you.
Students on relevant courses in the Faculty of Engineering, Environment and Computing or the Faculty of Business and Law receiving equipment will need to replace these themselves, if they are not insured.
Who should I notify if my laptop is lost, stolen or accidentally damaged?
You should contact both your insurer, as well as the School of Art and Design’s Course and Department Administrator for Media on +44 (0) 24 7765 7929.
What if the laptop, tablet or Netbook develops a fault?
ChromeBooks have a three year warranty. You will be supplied with details for making a claim against the warranty when the equipment is issued. See the terms and conditions, a pdf of which can be found on the Flying Start page.
Laptops will come with a three-year warranty. You will need to take the laptop to the supplier to have it repaired. A limited number of loan laptops are available while your laptop is being serviced. The loan laptop is supplied to you on the same terms and conditions as the original. You should ensure you back up your files, as repairs may necessitate re-imaging the laptop and restoring it to its original settings. Details of the maintenance service will be supplied when the laptop is issued.
All other equipment has a standard 12 month warranty. You will be supplied with details for making a claim against the warranty when the equipment is issued. See the terms and conditions or the warranty instructions accompanying items issued.
What happens to the laptop if I withdraw from the course or change to a different course before I graduate?
If you withdraw from the course, you will need to reimburse the University for the balance remaining on the laptop, or will need to return the laptop to the University.
If you reimburse the University, you will need to remove University licensed software from the laptop at this time, for example Microsoft Office software.
Read further details on our laptops offer. Please note that terms and conditions apply.
If you change or transfer to a course which does not offer a laptop, or the same laptop, you will need to return the laptop or reimburse the University for the balance remaining.
What happens to other equipment or software supplied if I withdraw from my course/stage?
If you withdraw from your course stage in the first 14 calendar days from the commencement of the course, you will need to return the equipment or software, or reimburse the University for the cost.
If you change or transfer to a different course where the same equipment or software is not supplied, you will need to return the equipment to the University.
Am I eligible for software?
You will only receive software if you are on a course which lists this as one of the ‘extras’ students are entitled to.
What software am I entitled to?
This varies depending upon which course you are studying and whether you are entitled. Details can be viewed in the Prospectus pages of your course, or on this website by selecting your course in the Course Finder and viewing ‘What is Included in Your Fees’, or via the student portal if you have already enrolled (you will need to log in with your student ID to view this).
Do I need a specific type of computer or laptop to use the software?
You may do. Some software will work on both Windows and MAC equipment, while others are only available for Windows equipment. Terms and conditions for software should be read carefully.
Do note, however, that Apple equipment can be set up to emulate Windows. The University does not supply this additional software, and this may be an ‘Extra’ cost to you. The Service Desk in the Library may be able to give further advice on this.
How do I collect my software?
In some cases, software is supplied as a site license for Coventry University staff and students. The software packages SPSS and Minitab can be downloaded from the student portal (you will need to log in with your student ID to view this). Please remember to follow the instructions carefully. Software may need to be downloaded annually in order to get the latest license key.
In other cases, software may be handed out on CD or DVD at an organised event. Licenses will be for an agreed period of time.
In some cases, specific systems will need to be used, or usernames and passwords issued for an external system. Your Course Tutor will advise.
Will I need any identification to collect my software?
For software available for download from the Student Portal, you will be identified as being entitled by your ability to access the student portal and will need to provide some personal details.
For software issued on CD or DVD, you will need to have your University Student ID Card to identify yourself and to determine your entitlement.
Your Course Tutor will advise about any other circumstances.
Will I be able to keep the software?
In some cases, the software is only valid for a year, and will need to be downloaded again in subsequent years of your course. As such, it may not be licensed and may not function once you leave your course.
In other cases, software may be valid for a defined period.
You do need to ensure that you delete software which you are no longer licensed to use from your equipment, particularly once you have left the University.
What happens if I change course or transfer to a different course?
Depending on when this happens, you may be asked to return copies of the software issued on CD/DVD if it is not an ‘Extra’ on the course you are now studying.
Tuition Fee Waiver
What is the tuition fee waiver?
Many universities charge a tuition fee if you decide to take a year out on a supervised work placement or study abroad opportunity. We want to encourage all students, if possible, to take advantage of a year out and, as a result, are waiving the tuition fee for all students who opt to take a year out.
Please note that on Automotive and Transport Design, Product Design and Interior Design certain placement years are a mandatory part of the course, and the tuition fee waiver does not apply. See our Flying Start page.
Other Terms and conditions
This information relates to 2017-18, but may be subject to change.
For Art and Design courses where items such as a laptop are provided, separate terms and conditions apply for this provision.
For Engineering, Environment and Computing courses where items such as Chromebooks, Raspberry Pi's, Beagle Bones, Silicon Power HDD, Acer ZenPad, Acer Predator Tablet, Calculators, Ethical Hacking Kit, Watch, EEC cameras and other cameras are supplied, see the relevant terms and conditions which apply to these provisions (individual pdfs linked to above, all under 100kb each).
For Health and Life Sciences courses where items such as tablets are supplied, see the relevant terms and conditions (pdf, 70kb) which apply to these provisions.