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Working at Coventry University

Coventry University is a diverse and exciting place to work and we share the enthusiasm of our staff and students to be the best at whatever they choose to do. As one of the City’s biggest employers, we offer some impressive benefits for our staff and are committed to delivering the very best opportunities. We have a comprehensive training, personal and professional development programme that provides our employees with the skills to enhance their performance in the workplace and grow in their careers. There are pension schemes, a generous holiday allowance and flexible working opportunities as well as lifestyle benefits including childcare vouchers, discounted membership to the £4 million sports and recreation centre and schemes such as Cycle to Work and the CU Car Share initiative.

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How to Pay

How to Pay

Please note that the information on the tabs below relates to University Owned and Managed accommodations only. For all information relating to payments for our Partner Properties, please refer to the individual property pages, and direct all further enquiries to the Partner Property themselves.

Payment Methods

Accepting Your Accommodation Offer

If and when you are made an offer of accommodation in University Owned or Managed properties, you must:

  • accept the offer within 3 days or it will be withdrawn

  • confirm that you have read and agree to the Licence to Occupy

  • pay the security deposit and any other instalments as requested via the applications website

  • initiate a payment plan for the outstanding amount

 

September Applicants

There are 4 payment plan options for University Owned and Managed accommodations. If you choose to pay in instalments, these will be due in November, January and April, to coincide with the Student Loan payment dates. 

The payment options are:

Option 1 - Payment of rent in full by credit or debit card

Option 2 - Set up 3 Recurring Card Payments (credit or debit)

Option 3 -  Set up 3 Direct Debit payments (must hold a UK bank account - please note the dates for Direct Debits CANNOT be changed)

Option 4 - Pay the full amount via the PayToStudy service

 

January Applicants

January students will have an option of setting up 2 or 3 reucrring card payments, depending on what type of accommodation they have applied for. 

 

Paying Your Security Deposit

In order to avoid the booking system from timing out you will need to ensure that:

  • You have your credit/debit card details available when asked to pay the deposit

  • Your credit/debit card has not passed its expiry date,,

  • The card you are using has sufficient funds in the account to make the payment,

  • Your bank will authorise the payment

Please note we do NOT accept any of the following cards:

  • Maestro

  • Solo

  • Visa Electron

 

 

Bank Transfer

Coventry University has partnered with PaytoStudy to provide a simple and cost effective service to pay your fees using a bank transfer, whether you are an International or a UK student.

You can access the PaytoStudy payment system here.

Using this system will provide you with the following benefits:

  • It allows students to make payment of their fees in their own currency, giving them transparency and a clear understanding of the cost of their fee

  • Obtain a guaranteed exchange rate for a period of up to 48 hours

  • Ensures that 100% of the funds transferred reach FutureLets, and that no expensive bank charges are deducted that may delay your registration

  • It ensures that the payment can be easily identified and allocated by FutureLets, giving the you peace of mind

  • It is a secure and quick way to make the transfer ensuring that FutureLets receives the payment promptly

  • You will be notified upon receipt of your payment

Contact Details

If you have any questions regarding this service, we have arranged for PaytoStudy to provide a dedicated 24/7 Customer Service team that can aid you with any additional information on the service and its benefits and/or walk you through the process. For any of the above or any other related queries please contact:

Phone:  +44 207 659 9190
Email:   info@paytostudy.com

 

 

Security Checks

While trying to pay your accommodation fees via the website, your bank may request a security check called 3 Domain Secure (3-D Secure). This is used by certain banks to reduce the risk of fraudulent usage of bank cards.  You may be asked to enter your bank card password to enable the checks, and to make payment.

If this fails, please contact your bank directly.  They will be able to advise you on the process, so that you are able to make payment online.

 

 

Partner Properties

If you are going to be living in a partner property, your payment plan options and deposit types will be different. Details of this are on individual property pages listed below. If you have any further queries regarding payment, please contact the partner property directly.

The Apollo Works

Callice Court

City Village

Gosford Gate

Market Way

Millennium View

Raglan House

Instalments

University Owned and Managed Accommodation

The following accommodation is University Owned or Managed and will be subject to the University's payment plans:

Bishopgate

The Cycle Works

Godiva Place

Liberty Point

Priory Hall

Quadrant Hall

Singer Hall

St Margaret Road

University Houses

 

You can pay your instalments in two ways:

  1. by Direct Debit (DD) or Recurring Card Payments (RCP) over three instalments

  2. you can pay in full by credit or debit card or by bank transfer

Please note: The below DD/RCP instalments are for indicative purposes only. A direct debit confirmation letter will be sent to you from the University Finance Department prior to the first collection of rent, indicating the exact amounts and dates for the collection.  Finance will send an Advance Notification for recurring card payment via email.

 

A Note on Direct Debits

Please be aware that the dates and values for Direct Debit payments cannot be changed from those dates outlined below. If you wish to cancel a Direct Debit payment, you must do so at least 28 days prior to the payment being taken. 

 

 

Deposit

A £300 deposit is to be paid, in accordance with the Offer of University Accommodation, by the Licensee to Coventry University upon acceptance of the Offer.  This deposit will be held in a separate account by the University and is not interest bearing.

At the end of the Licence if the Licensee has any outstanding fines, charges or licence fees (“Outstanding Debts”) which it owes  to the University, the University will advise the Licensee in writing in a  final statement.

Where Outstanding Debts are owed, the University will deduct the Outstanding Debts  from the Licensee’s deposit and return any remaining balance to the bank account from which the deposit was originally paid.

Where there are no Outstanding Debts, the University will  return the full deposit back into the bank account from which the deposit was originally paid.

Any dispute regarding the Outstanding Debts must be made in writing to the University within 10 days of the University issuing the final statement.  This complaint will be dealt with in accordance with the complaints procedure  as set out in its Licence to Occupy.    

 


Pay by Instalments

Pay by direct debit (DD) or recurring card payments (RCP) over three instalments.

(These instalments will have been automatically set up when you entered your card details when accepting your offer of accommodation and paying your security deposit).

    

UK and EU Students
  Amount Due Due Date
Deposit £300 On Booking

Instalment one

1/3 of fees

15th November

Instalment two

1/3 of fees

15th January

Instalment three

1/3 of fees

21st April

Please note: if you are a January starter, your instalments will be taken on 15th January and 21st April and 15th August.

   


Non-UK and Non-EU Students
  Amount Due Due Date
Deposit £300 On Booking
Instalment 1 1/3 of fees On Booking
Instalment 2 1/3 of fees 15th January
Instalment 3 1/3 of fees 21st April

Please note: if you are a January starter, your instalments will be taken on 21st April and 15th August.

 

 

January Applicants

  Amount Due Due Date
Deposit £300 On Booking
Instalment 1 1/2 of fees (1/3 for Postgraduates) On Booking
Instalment 2 1/2 of fees (1/3 for Postgraduates) 21st April
Instalment 3 (51 week contracts only) 1/3 for Postgraduates 8th August

 

Pay in Full

Pay immediately in full (plus £300 security deposit) by credit or debit card when you accept your accommodation offer online

If you cannot pay by credit or debit card, you can use the PayToStudy service, regardless of whether you are a UK, EU or international student. You can access the PaytoStudy payment system here.

 

Using this system will provide you with the following benefits:

  • It allows students to make payment of their fees in their own currency, giving them transparency and a clear understanding of the cost of their fee

  • Obtain a guaranteed exchange rate for a period of up to 48 hours

  • Ensures that 100% of the funds transferred reach FutureLets, and that no expensive bank charges are deducted that may delay your registration

  • It ensures that the payment can be easily identified and allocated by FutureLets, giving the you peace of mind

  • It is a secure and quick way to make the transfer ensuring that FutureLets receives the payment promptly

  • You will be notified upon receipt of your payment

Contact Details

If you have any questions regarding this service, we have arranged for PaytoStudy to provide a dedicated 24/7 Customer Service team that can aid you with any additional information on the service and its benefits and/or walk you through the process. For any of the above or any other related queries please contact:


Phone:  +44 207 659 9190
Email:   info@paytostudy.com

 

 

Partner Properties

If you are going to be living in a partner property, your payment plan options and deposit types will be different. Details of this are on individual property pages below. If you have any further queries relating to payments, please contact the partner property directly.

Callice Court

Gosford Gate

Raglan House

Millennium View

Market Way

The Apollo Works

City Village

Refunds and Receipts

Receipts

Your acceptance of accommodation requires that you choose a payment plan, consisting of either Direct Debit or Recurring Card Payments. Please be aware that you will not receive a receipt for payments made by Direct Debit (DD) or Recurring Card Payments (RCP).

If you need to make a payment outside of the agreed payment plan, you will receive a receipt if the payment is made by any of the following methods:

  1. By cash, credit/debit card or cheque made in person at the Student Centre (cash values up to £1000 only).

  2. By credit/debit card made over the telephone to the FutureLets office.

  3. Via the internet through e-payments and SOLAR

You are advised to keep all receipts safe for the duration of your stay in the accommodation.

 

Refunds

If you have already enrolled you will need to request the refund of any credit balance in your accommodation account by completing an accommodation Refund Request form.  If you have not yet enrolled and need to request a refund for a payment already made please read the withdrawal refund policy before making your request.

The refund will be paid directly to the bank account that the original payment originated via BACS or electronic transfer and may take up to 4 weeks to process.

 

Accommodation Invoice

Students will receive an email from the University regarding their accommodation invoice. Students must ensure they check their University email account on a regular basis during their studies at Coventry University.

 

Partner Properties

For details about receipts, refunds or invoices from any of our partner properties, please speak to the individual property directly.

 

Payment FAQs

Payment Frequently Asked Questions

For University Owned and Managed Accommodations

 

Does the rent include utility bills?

The rent for all University Owned and Managed properties includes:

  • Electricity
  • Gas (where applicable)
  • Water
  • Internet
  • Contents insurance
  • Sports membership at the University gym

 

If I pay my accommodation fees in full, do I get a discount?

No, there is no discount for paying in full.

 

I made a payment by card but what like to change the card for the rest of my instalments. What do I do?

This is not a problem. You can change your card details at enrolment, or at the Finance counter in the Student Centre. This must be done at least 28 days before the first instalment is due to be taken on 15th November.

 

I cannot afford the rent. Can I cancel my contract and move out?

You will need to find a suitable replacement student for your contract before you can be released. You would be liable for an administration fee and the accommodation fees for the room until the replacement student takes over your contract.

 

What is the Deposit and how much will it be?

The Deposit is a security deposit, which is refundable at the end of the contract, subject to any damage or other outstanding charges.

The Deposit amount is £300 for ALL students; however some students may be required to pay additional instalments in addition to the Security Deposit (for example international students).

 

What happens if a Direct Debit payment fails?

If, for any reason, your Direct Debit (DD) cannot be collected from your account, the Finance department will contact you and you will be required to make the payment by an alternative method.  The DD will be cancelled and you will be required to set it up again for all future instalments. Find out more about Direct Debit.


What happens if a Recurring Card Payment fails?

If your recurring card payment (RCP) cannot be collected from your account it could be that the card has expired and you will need to contact the Finance department with the new card number to reinstate the payment.

Alternatively, the payment may not have been made due to there being insufficient money in the account and you will need to ensure that the funds are available before you contact Finance to reinstate the payment.  If you do not contact Finance the RCP will be cancelled and you will be required to set it up again for all future instalments.

 

What happens if there are insufficient funds in my account to pay my instalment?

You must ensure that there are sufficient funds in your account to cover the next instalment payment. You should check your bank account as soon as the payment date has passed to ensure that it has been debited from your account.  If, for whatever reason, you find that you will not have the funds in your account to cover the full instalment amount, please contact the Customer Service Representatives for advice by telephone on: 02476 158 158 at least a week before the due date of the instalment. 

 

What happens if an instalment if not made?

If you fail to pay an instalment the debt collection process will commence as follows:

  1. You will be sent a letter to your term-time address reminding you that the payment is due

  2. The letter will invite you to attend a debt workshop to discuss how the payment can be made

  3. If a suitable arrangement for the payment cannot be agreed then a Notice to Quit will be delivered to you and the payment of the outstanding instalment will be required to be made in 28 days or you will be expected to vacate the accommodation. You are still liable for the whole accommodation fee until the end of the contract period, unless you find a suitable replacement

  4. If you fail to make the payment or fail to vacate, you will receive a final letter which will allow you a further 5 days within which to make the payment before the debt is referred to Legal Services.  Legal Services will issue proceedings in the County Court to recover the money owed and/or to evict.  A County Court judgement may seriously affect your future credit rating.

 

What is SOLAR?

SOLAR is a web-based application where students can check and amend course details, pay fees and check their University account balances. You are advised to check your University accounts on a regular basis as you may have an outstanding balance that you may not be aware of.  You may also have a credit balance on an account which is due back to you as a refund.

To access SOLAR you must have enrolled and obtained your University student identification number (SID).  You will then be able to log in using your University IT Services username and password (you will be given a username and asked to choose a password during online enrolment).  If you have enrolled but do not have a username or password you will need to register with IT Services.

You can access SOLAR here.

 

Partner Properties

All payment questions which have not been answered on these webpages should be directed to the individual partner properties.





Images are intended to be representative only. Neither Coventry University nor FutureLets guarantee that the layout or style of any accommodation offered to you will be the same as that depicted. Neither Coventry University nor FutureLets guarantee that any accommodation offered to you will come with any particular contents, furniture or facilities other than those expressly stated as being available in each property as set out on the Coventry University website.