Payment Frequently Asked Questions
For University Owned and Managed Accommodations
Does the rent include utility bills?
The rent for all University Owned and Managed properties includes:
- Gas (where applicable)
- Contents insurance
- Sports membership at the University gym
If I pay my accommodation fees in full, do I get a discount?
No, there is no discount for paying in full.
I made a payment by card but what like to change the card for the rest of my instalments. What do I do?
This is not a problem. You can change your card details at enrolment, or at the Finance counter in the Student Centre. This must be done at least 28 days before the first instalment is due to be taken on 15th November.
I cannot afford the rent. Can I cancel my contract and move out?
You will need to find a suitable replacement student for your contract before you can be released. You would be liable for an administration fee and the accommodation fees for the room until the replacement student takes over your contract.
What is the Deposit and how much will it be?
The Deposit is a security deposit, which is refundable at the end of the contract, subject to any damage or other outstanding charges.
The Deposit amount is £300 for ALL students; however some students may be required to pay additional instalments in addition to the Security Deposit (for example international students).
What happens if a Direct Debit payment fails?
If, for any reason, your Direct Debit (DD) cannot be collected from your account, the Finance department will contact you and you will be required to make the payment by an alternative method. The DD will be cancelled and you will be required to set it up again for all future instalments. Find out more about Direct Debit.
What happens if a Recurring Card Payment fails?
If your recurring card payment (RCP) cannot be collected from your account it could be that the card has expired and you will need to contact the Finance department with the new card number to reinstate the payment.
Alternatively, the payment may not have been made due to there being insufficient money in the account and you will need to ensure that the funds are available before you contact Finance to reinstate the payment. If you do not contact Finance the RCP will be cancelled and you will be required to set it up again for all future instalments.
What happens if there are insufficient funds in my account to pay my instalment?
You must ensure that there are sufficient funds in your account to cover the next instalment payment. You should check your bank account as soon as the payment date has passed to ensure that it has been debited from your account. If, for whatever reason, you find that you will not have the funds in your account to cover the full instalment amount, please contact the Customer Service Representatives for advice by telephone on: 02476 158 158 at least a week before the due date of the instalment.
What happens if an instalment if not made?
If you fail to pay an instalment the debt collection process will commence as follows:
You will be sent a letter to your term-time address reminding you that the payment is due
The letter will invite you to attend a debt workshop to discuss how the payment can be made
If a suitable arrangement for the payment cannot be agreed then a Notice to Quit will be delivered to you and the payment of the outstanding instalment will be required to be made in 28 days or you will be expected to vacate the accommodation. You are still liable for the whole accommodation fee until the end of the contract period, unless you find a suitable replacement
If you fail to make the payment or fail to vacate, you will receive a final letter which will allow you a further 5 days within which to make the payment before the debt is referred to Legal Services. Legal Services will issue proceedings in the County Court to recover the money owed and/or to evict. A County Court judgement may seriously affect your future credit rating.
What is SOLAR?
SOLAR is a web-based application where students can check and amend course details, pay fees and check their University account balances. You are advised to check your University accounts on a regular basis as you may have an outstanding balance that you may not be aware of. You may also have a credit balance on an account which is due back to you as a refund.
To access SOLAR you must have enrolled and obtained your University student identification number (SID). You will then be able to log in using your University IT Services username and password (you will be given a username and asked to choose a password during online enrolment). If you have enrolled but do not have a username or password you will need to register with IT Services.
You can access SOLAR here.
All payment questions which have not been answered on these webpages should be directed to the individual partner properties.