The Lanchester Library is committed to providing an excellent experience for all our customers and to continually improving our services. This is led by our core values which are:
• Acting with integrity
• Being friendly and approachable
• Taking pride in our work
• Having respect for all
• Supporting learning and development
In order to support our core values we meaure our performance against a set of indicators.
Our performance measurement indicates how the Library supports the teaching, learning and research of the University and the targets we have set to ensure we are meeting customer needs.
We welcome feedback on any aspect of Library services and aim to incorporate your suggestions into service developments. If you have any feedback or if you feel that we are not meeting our service standards then please do let us know via our Tell Us page.