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ITeS - Transcending the Traditional Service Model
Jyh-sheng Ke Institute for Information Industry
Abstract The Renaissance gave birth to the knowledge revolution, and the Industrial Revolution introduced mankind to the wonders of technology. The advent of Information Technology in the 21st century has brought about yet another revolution, the Information Revolution. The recent onset of IT has brought about technological, economical, social, and cultural changes on an unprecedented scale. Among which, IT enabled e-Commerce, revolutionizing the way we go about the traditional exchange of goods, and more importantly, IT infused new life into the service sector, enabling a new breed of service called IT-enabled Service (ITeS). Simply put, ITeS is the integration of IT and specific domain knowledge to increase the innovative values of conventional services produced by industries. ITeS can be sub-divided into two categories. The first of which is the integration of IT functionalities into traditional services. Examples include real-time interpretation services made possible with VoIP services and remote healthcare monitoring services provided via the Internet. The second of which is the transformation of IT itself into a service. The textbook example is Google, which provides services ranging from email, search engine, advertisement, news, and media, all based on the premise of the Internet technology itself. Coupling its manufacturing prowess and experience in software development with a dynamic, diversified, and mature IT environment, Taiwan is the perfect test bed for ITeS. However, ITeS is not without its challenges. For instance, language barriers, potential infrastructure compatibilities, and finding Taiwan’s niche in the global ITeS value chain are all issues that need to be addressed. The speech will touch on the rise of ITeS, how ITeS can revolutionize the service sector, the opportunities for Taiwan in this nascent domain, and the challenges it might face while trying to transform from a labor-intensive manufacturing-centric society to one that’s knowledge-intensive service-centric. Biography Dr. Jyh-Sheng Ke is currently the President and CEO of the Institute for Information Industry (III). Dr. Ke joined III in 1983, and was immediately given the responsibility of the “Computer with Chinese Input/Output Capability” development. In his twenty-three years career at III, Dr. Ke has directed the research and development of a wide spectrum of advanced technologies for computer and communications products, led pioneering work in e-business and e-commerce platforms, multimedia communications technology development, as well as assisted the government in the promotion and development of the National Information Infrastructure. Following this achievement in R&D, Dr. Ke continues to lead III in the support of the ICT industry in Taiwan with innovative R&D, software technologies and interoperability standards. Additionally, Dr. Ke drives III to promote the internationalization of Taiwan’s ICT industry and increase international collaboration. Prior to his career with III, Dr. Ke was a senior engineer at ITT in the United States from 1978 to 1980. He subsequently returned to Taiwan as Associate Professor at National Taiwan University, and was also an Associate Research Member at the Institute of Information Science of Academia Sinica. In 1981, he took up the position of Head of Computer Science at Tamkang University, Taiwan. He currently also serves as the Chairman of the Chinese Institute of Electrical Engineering, Taiwan. Dr Ke obtained a B.S. Degree in Computer Science and Control Engineering from the National Chiao-Tung University, Taiwan and, later, his Masters and Ph.D. in Computer Science from the University of Nebraska and University of Illinois, respectively. In 2004, Dr. Ke was elected as a Fellow of Chinese Society for Management of Technology, Taiwan.
The Institute for Information
Industry was founded 26 years ago and was established as a shared vision of
the Ministry of Economic Affairs, Taiwan, and several private enterprises
inspired to pool IT resources for assisting Taiwan’s industrial development.
Its founding mission, still continuing today, was to increase Taiwan’s global
competitiveness through the development of its Information Technology
infrastructure and industry. III currently serves as the Government’s Think
Tank on ICT policy and acts as a consultant to the Government on fostering the
ICT industry’s development. With more than 1,900 professional and dedicated
engineers, of which more than 70% possess a Ph.D. or Masters Degree, III plays
a crucial and pivotal role in Taiwan’s Information and Communication
Technology (ICT) industry and has become the largest systems integration
organization in Taiwan.
From e-Business Engineering to Service Oriented Application, Integration and Collaboration
Jen-Yao Chung, IBM T. J. Watson Research, Kuo-Ming Chao, Coventry University, Li Yinsheng, Fudan University
Abstract E-Business and E-Commerce applications have evolved and been revolutionized through emergent web-based technologies. Service Oriented Architecture (SOA)/Service-Oriented Computing (SOC) and Web services are being adopted by industries to facilitate business processes and to make complex business activities more flexible and open. SOA/SOC, realised by a set of standardised Web service technologies, provides a new concept in the design and management of software systems. Service oriented systems are now more efficient and effective than traditional software systems due to their characteristics such as self-describing interfaces, interoperability and composition. This allows businesses to reduce the time in and cost of software development in order to meet the challenge and changeable business requirements of a dynamic environment, by providing facilities and methods for discovery, selection and composition of existing services. These new capabilities enable businesses to adopt a new style of collaboration in order to maximise their profits or achieve their goals. In this speech, we will discuss the emerging technologies, successful stories from industry in using SOA/SOC to implement information systems and lessons learned. The issue of Quality of Service in Service-Oriented Computing will be discussed. We will conclude with our views on future trends and directions on SOA/SOC and research topics in relation to E-Business.
Biography Dr. Jen-Yao Chung received the M.S. and Ph.D. degrees in computer science from the University of Illinois at Urbana-Champaign. Currently, he is the senior manager for Engineering & Technology Services Innovation, where he was responsible for identifying and creating emergent solutions. He was Chief Technology Officer for IBM Global Electronics Industry. Before that, he was senior manager of the electronic commerce and supply chain department, and program director for the IBM Institute for Advanced Commerce Technology office. Dr. Chung is co-Editor in Chief of the International Journal of Service Oriented Computing and Applications (published by Springer). Dr. Chung is the co-founder and co-chair of IEEE technical committee on e-Commerce (TCEC). He has served as general chair and program chair for many international conferences, most recently he served as the steering committee chair for the IEEE International Conference on e-Commerce Technology (CEC06) and general chair for the IEEE International Conference on e-Business Engineering (ICEBE06). He has authored or coauthored over 150 technical papers in published journals or conference proceedings. He is a senior member of the IEEE and a member of ACM.
Dr. Kuo-Ming Chao received his MSc degree from Sunderland University and PhD from Sunderland University in cooperation with the University of Newcastle-upon-Type. In 1997, he joined Engineering Design Centre at the University of Newcastle-upon-tyne as research associate. In 2000, he became a senior lecturer at the School of Mathematical and Information Sciences, Coventry University and led a research group. Dr Chao has served as a member of program committees or panelist for over 50 international conferences. He is a program committee co-chair for the 9th International Conference on CSCW in Design and co-chair of 2nd IEEE Workshop on Web and Mobile Information Systems. He is managing editor of the International Journal of Service Oriented Computing and Applications (published by Springer). He has over 100 publications. He is the award recipient for the best performance engineer from IBM Taiwan in 1991.
Dr. Yinsheng Li is an associate professor of Fudan University since 2004. He is a senior expert committee of China eCommerce Association, a CSCW expert committee of Shanghai Computer Society; Program Committee of tens of international conferences or workshops; founder and co-chairs of the International Workshop on Service-Oriented Applications, Integration and Collaboration; reviewer for tens of international conferences and journals. He was working at National Research Council of Canada and University of Western Ontario as Postdoctoral Fellow from 2001 to 2003. He received his Ph.D from Tsinghua University (2001), his MSc from Southeast University (1995), and his BSc from Chongqing University (1992). He was working as a project leader at Information Centre of National Building Material Industry Bureau from 1995 to 1997. His research interests include SOA, Semantic Web, Web services and their applications in e-Business and e-Logistics. Details about Prof. Yinsheng Li please visit http://homepage.fudan.edu.cn/~liyinsheng/
Serving Web 2.0 with SOA:
Kwei-Jay Lin University of California, Irvine
Abstract Service-Oriented Architecture (SOA) using Web services has emerged as a major software architecture. The SOA concept evolves from earlier component-based software frameworks. However, since Web services standards are based on readily and openly available Internet protocols, and thus much cheaper and easier for companies to adopt, major computer and IT companies have quickly embraced SOA. Web 2.0 promotes Web experiences that encourage users to participate in sharing information and enriching services. Users may offer their own contributions as open services to be composed into new components and services. In addition, the combined network effects of pervasive two-way participation are creating a phenomenal communal service architecture on the Web. In order for users and companies to share knowledge and co-produce with peers anywhere, without synchronization, delay, or maintenance, they need to use some powerful underlying set of technologies and paradigms. This is where SOA may provide some help. This talk will discuss the service technology challenges and opportunities that are introduced by the dynamism of Web 2.0 services and requirements. The issues may require new concepts, methods, models, and technologies along with flexible and adaptive infrastructures for services composition and management in order to facilitate the two-way integration and formation of services across different sources. The future success of SOA will rely on the development of novel technologies to meet these new demands from the evolving Web 2.0 paradigm. Biography Kwei-Jay Lin received the BS in Electrical Engineering from National Taiwan University, the MS and Ph.D. in Computer Science from the University of Maryland, College Park. He is a Professor in the Department of Electrical Engineering and Computer Science at the University of California, Irvine. Prior to joining UCI, he was an Associate Professor in the Computer Science Department at the University of Illinois at Urbana-Champaign. Dr. Lin is an Editor-in-Chief of the International Journal of Service Oriented Computing and Applications (published by Springer), and the Editor-in-Chief of the Software Publication Track, Journal of Information Science and Engineering (published by Academia Sinica, Taiwan). He has served on the editorial boards of IEEE Transactions on Parallel and Distributed Systems and the IEEE Transactions on Computers. He was a guest editor of the IEEE Computer Special Issue on Web Services published in October 2003 and the IEEE Software Special Issue on Real-Time Systems Development published in September 1992. He is a Co-Chair of the IEEE Technical Committee on E-Commerce since 2004. He was an Executive Committee Member of the IEEE Technical Committee on Real-Time Systems from 1998 to 2002. He has chaired many international conferences, including Conference Chairs for the 2006 IEEE Conference on E-Commerce Technology in San Francisco, the 2004 IEEE Conference on e-Technology, e-Commerce and e-Service in Taipei, the 2003 IEEE Conference on E-Commerce in Newport Beach, CA, and the 1998 IEEE Real-Time Systems Symposium in Madrid, Spain. His research interests include service-oriented systems, e-commerce and enterprise computing, real-time systems, scheduling theory, and distributed computing. He has published more than 150 papers in academic journals and conference proceedings. Dr. Lin received the 1990 NCR Award of Excellence at the University of Illinois, and the IBM Faculty Research Award twice, in 1997 and 1998.
Discovering Innovation
Catherine Lasser IBM T.J. Watson Research Center
Abstract Some have called it the “Big Blue Brain Storm” (Business week Aug 8, 2006). Led by its CEO Sam Palmisano, IBM is reaching out to its worldwide workforce, calling on family and friends and business associates and inviting them to participate in a world Innovation JAM. IBM has brought together over 104,000 participants in a marathon 76 hour online session in the hopes of linking ideas and technologies that will lead to new business for IBM, help to solve societal problems and maybe revolutionize industry. The technologies that IBM used as its started set were from its worldwide Research centers. These included Biometric Authentication which uses Secure Identity Cards with your biometric information as a way to protect you against identity theft. There’s Communication Pattern Analysis with Collaborative Organizational Analysis technology that analyzes communications within a company to both uncover internal patterns and identify potential changes that can be made to improve the organization’s efficiency. And the last example is Super Simulations. These are systems like IBM’s Blue Gene that are able to handle very sophisticated mathematical models that use real-time streams of real-world data to simulate everything from the weather to biological processes, and allow us to begin making predictions about real-world behaviors. The JAM is the latest in IBM’s continuing efforts to create a culture of innovative thinking in its company. But that’s only one of the ways IBM thinks about Innovation There are others. The Global Innovation Outlook (GIO), has opened up IBM’s technical and business forecasting processes to include external leaders from business, academia, the public sector, NGOs and other influential constituents of the world community. The GIO takes a deep look at some of the most pressing issues facing the world and works toward providing solutions to those needs: the future of the enterprise; energy and the environment; and transportation and mobility. Biography Cathy was appointed Vice President, Industry Solutions and Emerging Business for the Research division in September 2004. She is responsible for connecting research with industries to focus innovation on the application of technology to real-world problems. Her mission is to create a tight linkage between the research community and our sales organization and to create and manage new emerging businesses. Prior to this position, Cathy was Vice President of Global Productivity and Employee IT advocate in the CIO organization. Her focus was on improving and expanding the IT services, support and function to our employees. She provided a single point of contact for managing contracts, operations and measurements with service providers such as those with the IBM Global Account, AT&T and others around the world. Cathy holds a BS in Mathematics/Computer Science from SUNY Binghamton and an MBA in Finance from Iona College.
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