Knowledge & Information Management

The Department of Knowledge and Information Management (KIM) runs programmes about the management of information, information systems (IS), information technology (IT), e-commerce, and logistics to help improve the understanding and performance of commercial and non-commercial organisations, as well as conducting applied research, in close collaboration with local, regional, national and international organisations.

Issues in Knowledge and Information Management

• How do you build and use a website to expand your market?
• How does a CD arrive on the shop shelf?
• Should you outsource computing requirements?
• Can you increase customer satisfaction using IT?
• Can your customers safely buy your products over the internet?
• How can your suppliers deliver goods to your company just when you need them?
• How can local people choose a school for their children? 
• What legal and ethical issues are involved in Internet trading?
• Why did the dot-com bubble burst?
• How do you go about moving people and equipment half-way around the world to help with a natural disaster?
• How would you decide which aircraft should be allowed to land next at London Heathrow airport?
• How would you use a survey to help you improve your business?

All of the above are about trying to manage information, information systems, information technology, and other resources effectively and efficiently, in order to get goods and services to people, in the right place at the right time.

KIM programmes of study are taken by students in Coventry, Hong Kong, Malaysia, and other parts of the world. The members of staff in KIM are dedicated professionals who not only understand and contribute to their subjects, but who are able to explain complex issues in ways that students can understand. 

Our undergraduate, postgraduate and short course programmes of study help develop skills and knowledge in business, management, logistics, IS and IT to help solve problems in organisations. Areas such as the following are covered:

• business,
• management,
• finance,
• strategy,
• website design,
• database management,
• information systems development and internet technology,
• customer relationship management (CRM),
• decision support systems (DSS),
• network and internet technology,
• information security and client-server systems.

Our graduates play important roles in small, medium and large organisations, often coordinating and implementing IT strategy and providing support to all business functions.

There is usually a combination of individual and group work, live projects, case studies, and laboratory exercises, combined with our on-line or e-learning environment to support your studies. Staff and students work in partnership to create an exciting, interesting, and stimulating learning environment.

Student representatives sit on course committees and members of staff receive feedback from students via these and via surveys on programmes of study, modules, and other aspects of the University. These are considered very seriously and we pride ourselves on being responsive to student needs.